Herschel Animal Clinic

The worse experiance I have ever had. Rude staff, I have been going to this clinic for years. Took my dog in for teeth cleaning. The tech came in with two black muzzles! My dog has never bitten anyone and had just been there to have a mass removed. When I objected, the tech was extremly rude, brought in a release for me to sign. I signed and initialed in every space. She replied I had messed it up and now she had to get another release.
I left and they followed up with a letter saying my pet was no longer welcomed. I didn’t cuss, just expressed dismay at seeing two black leather muzzles. The letter was signed by «the management «
When you leave a clinic, it is obvious you will not being returned. The vet looked in but never intervened.
I wondered why the clinic was empty when I stopped to buy flea medicine and to buy ID pet food, which turned out to be full of corn and the wrong food.
Don’t go to this place. Rude to customers, even one who had been going since Dr. PLant was alive.
I would give it a zero if I could. Apparently, they are clueless on pet care and customer service and the vets are not in charge. The actual signature was illegible.

03/​29/​2016
Service: Euthanasia
My puppy was 15 years old, he was a Yorkie, and his name was Dexter, we called him“Dexi.“
We took our sweet little boy to Herschel Animal Clinic for many years. He received his yearly heart worm, and his yearly shots at this clinic. We purchased his flea and heart-​worm treatmeants here, 6 months worth, Frontline. We also had his minor surgery done here, and we had them clean his teeth.
We took Dexter to other vets before Herschel, and talk about expensive.
Sometimes theirs a wait at Herschel, but it’s worth; both monetarily, and for the service!
Those working with the animals at Herschel, the vets, the vet techs, and the office personnel, those checking your pet in, and those checking your pet out, are really nice.
We were always treated with kindness, our little boy, my wife, and me as Recently, I made a trip to, Belgium Barista, a new candy shop in Mandarin. This shop, occupies the same space where Peterbrooke Chocolatier previously was.
I often wondered how those working at Herschel were able to maintain their friendly attitudes being that they deal with so many people, and so many pets, each and every day
I have recommended Herschel Animal Clinic to many pet owners that I know, and I will continue to do so because of the service that they provide.

Provide needed services at the best prices. Sometimes a little wait is in order. There not going to tell you «oh fluffy is such a cute puppy, or oh ain’t she just precious» but the will tell you what needs to be done to keep Fluffy healthy.

Had a hard time writing this. I don’t want to spread bad things. That said. Dr. Banks has no interest in the animals, just making money. Worst experience I have ever had at a vet in 59 years! My dog was scheduled for surgery next week to remove a growth that is suspected as possible cancer. I had to take him in to see if the growth had «changed» since they had seen him. The said it would take a minute or so with the vet, but had to be done. I called today and asked when I could see the vet. She went and asked, came back and told me today until 6pm. I said great, I would be there at the last minute, but there today if I could at all.
At 5 pm during rush hour I started there. I called just to let them know I was on the way as a courtesy. I got a recording that said they were closed. I listened to the entire message and it gave the dates of operation as today, Wednesday until 6pm. Based on this I continued on.
It is roughly 20 miles from my house to the vet, one way! I got there around 5:35, found the front door locked and the second door opening. I started in and the girl coming out said, «we just closed» I told her she told me to come by 6, and I was here with my dog, who was a traumatized and shaking, which he has never done. She said «Oh no… I’ll go ask the vet» then left me standing outside with my dog in 50 degree weather. It was clear to me that she recognized that she indeed told me 6pm. (I learned later that they had recently changed their hours and have made this mistake a number of times to other customers). When no one came out in about 8 minutes, we were so cold we opened the door and went in. There was a customer there paying his bill who said to me unbidden that «they are closed» and showed me his cell phone which had a web page pulled up that showed them closed today at 5:30. I thanked him for his unasked for opinion, and pulled up The Actual web page and showed him and «robert» who was checking out this customer. Robert said to me…“well it must be our old web page somehow”. Wow! So… I remind him I can call the phone right now and he can hear his voice mail telling us they are open today until 6pm. I told him I wanted to speak to the vet herself. He went into the other room. I could hear every word, and this is why I am compelled to write this review.
Dr Banks said…“I don’t feel like dealing with it. Tell him to come back during our regular hours”.
So…you don’t care that I cannot get back here in time to have you see my dog before surgery, which would mean delaying surgery for (as they told me today… months!).
Dr. Banks… you are supposed to be a vet that cares about the animals you treat. I came as requested and within posted (in three separate places) operating time.
But…more importantly, you made me take my dog through all of that… for your whim!
You did not even have the grace to speak to me in person.
Even though seeing my dog would have taken you «a couple of minutes» by your own employees account!
You should not be allowed to practice as a vet in my opinion for this is against all reasonable behavior.
I of course will not ever take my dog back there.
Thank you for reading this… and be forewarned!

This business has been fantastic with their tips and tricks for our dogs and half the price for services and medicines that we were paying at Rossi’s. They even showed us how to get our prescriptions for the dog through CVS with a pet pharmacy card, instead of selling is the medicine at a marked up price like the other vet does. A great and passionate group.

Can anyone recommend any good affordable vets around town? I had the most horrible experience at Herschel Animal Clinic today. You can tell that Dr Plant is no longer in charge. 1^st off I was in the waiting room for OVER 3 hours. Even back in the day when Herschel was suppose massive cheap and had lines out the door I never waited that long. Back in the day the most was maybe an hour. Even when I had to take Chance to No More Homeless Pets for X rays it was not a 3 hour wait. As a few people went ahead of me and this other guy that was waiting there too, the guy went to the counter and asked when would he be up and why did the one dog go ahead of us. The receptionist said that that dog was getting put down. That kind of struck me as odd because that dog did not look sick. The dog was young and it didn’t appear to have any health issues. It was a little Shit Zu and it didn’t have an issue with walking and his fur look fine or breathing. I know an animal can appear to be healthy and still have something wrong, but whatever wrong this dog may of had it didn’t look bad enough that it had to be put down. I also noticed the sign that they normally had in their lobby was gone that stating «We do not put euthanize healthy animals.» That sign was GONE and no longer hanging in the lobby. That just bothered me. Then after 3 hours of waiting I finally get to the examine room, and I tell the handler that my dog will need a muzzle. Dr Plant always had to have a muzzle on my dog but could still do the shots and everything. Even express the dogs anal glands. Well this vet, was a new female vet that was just a bitch. She goes now you know if I can’t handle him, and she goes into this long story about how the dog will need sedatives etc and just really talking down to me. We started to proceed but Chance was getting a little antsy, I asked do you have any female handlers that could help verses the male handler? She just took a long pause and said we are so busy we can’t really be bothered with this. I was like you know I think it might be time to start looking for another vet. She was like I think you do because we don’t want to deal with your nasty dog and your low life self and you just need to go some where else. My mouth just dropped. I just responded «Hey just because you can’t handle my dog, and everyone else can and your just a crappy vet» I yelled on the way out. I was noticing too in the lobby. It seemed that Chance was the only pitty mix in the lobby. Every dog in that lobby was either a Chihuahua or Yorkie or some kind of little dog. This vet obviously is jaded against pits and any vet that stupid and ignorant plus any vet that puts down a healthy dog is a piece of crap vet. After 20 years of going to this vet, I would highly recommend to stay away

I avoid the popular times and am in and out in one hour. Herschel is good for yearly but wouldn’t recommend for actual veterinary care. My real vet’s yearly fees are $ 175 per dog. Herschel is $ 75. Both prices include rabies tag. It’s a clinic, walk ins only so it’s first come first served. If you’re expecting a pleasant waiting room experience with no wait time, this is not the place. If your pet is healthy and all you need is vaccinations, you lack deep pockets but are a conscientious pet owner and are prepared to wait, Herschel is it. Avoid Saturday morning if you can help it. That is a guaranteed nightmare because of the wait but my experiences with the vets and staff have been fine. I’m paying one third of the usual fee so I expect a two thirds reduction in «bedside manner». Their mission is to make responsible pet ownership affordable for those whose love for animals might not match their wallet size. For that, they have my thanks.

This animal clinic is a no frills kind of place. They don’t make appointments but are extremely busy as they are quite affordable. Because of their affordability, you can expect long lines for this place. The Vets do a great job in treating as many pets as possible, but that causes them to be short in conversation with each owner, which I’m sure some find the lack of attention as a negative instead of the positive that it truly is. You save money and your pets get the care that they need. We have only used them for routine services such as vaccinations and ear infections, so I am not sure how they are with more complex problems. Even still, I would not be hesitant in using them if needed.

It’s on a first come first served basis so you should get here early. Line usually starts at 7:30am. This place does what they say they do. They are a wellness and preventative health vet clinic. There are no bells and whistles, you just come in and get what you need and go. I have had two occasions to use their services and have been pleased. If you are looking for a vet that «wines and dines» you and your pet, you won’t get it here. For routine yearly care they are ideal and the prices are affordable.

I rescued two new feral kittens and wanted to get them their shots as well as fixed. I called Herschel Animal Clinic and was told by the person on the phone that the «kitten package» includes a first round of shots, and that it also included their rabies shot. She also said I could leave them to get fixed when I came in and quoted me a price for that. It turns out neither of the prices she quoted were accurate, and the information about neutering wasn’t accurate either.
When I got to the clinic for a walk-​in I waited for THREE hours. It was also two degrees in the waiting room. When they took me back I waited another 30 minutes for the vet to enter.
As it turns out the kitten package only includes a first round of shots, NOT including the rabies shot, which was an additional charge. When you are on a budget, adding another 30 dollars to the bill can be annoying. Also, the price for neutering was about triple what the woman on the phone had said. Also, I couldn’t leave them there to get it done that day but would have to make an appointment, even though the woman on the phone had said that I could leave them during a walk-​in.
What upset me the most was the vet’s attitude with me for asking a question as to the prices of the services. I wasn’t complaining about the price. I am asking since apparently the person answering the phone has no idea what the prices are. The vet would not even look at me much less make eye contact with me! Instead her assistant literally handed me a card for No More Homeless Pets simultaneously as I was asking the price. What?
They treated me like I couldn’t afford to come back, even though I hadn’t implied that, which offended me. I was actually just trying to get the right information because the person that answers the phone does not know the services you provide.
Okay, I guess I won’t reschedule! I went to No More Homeless Pets. Thanks!

You don’t have to love your animal, even if you just like it a little bit, take it to another vet! I could give my furry friend better treatment with a butter knife, a bottle of rubbing alcohol and a bandaid!

Just got done with my first visit. I have a kitten/​cat that needed flea medicine, dewormer and shots. I think the most important thing to say is this is not the vet office for someone who wants individualized attention and a bunch of warm/​fuzzy. They are nice people, but the purpose of the clinic is to quickly move pets through and do it at a low cost to their owners. For me, this is great. I don’t have a bunch of disposable income to pay for a Dior style doctor.
I went on a Tuesday around 9am. I’m sure others have experienced long lines but I don’t think the entire process took me more than 45 minutes. I didn’t have to wait long at all to get in. I was called and I took my kitten in. They didn’t take her out of my cardboard carrier to give her her shot or weigh her. I don’t think I was in the room for more than 2 minutes. They just gave me the medicine recommended a flea preventative. I bough one application of the flea med to test it out (which is nice you don’t have to buy 6 months). My bill total for a shot, and two medicines was about 60. Considering even the Humane Society’s prices were at least 20 – 30 dollars more than that I am happy.

After going here with family to bring their puppy to the vet, I have to say that I am not a fan. I didn’t experience this place as other reviewers did when Dr. Plant was the veterinarian, so I do not have the comparison. I do have comparisons to other veterinarians and animal clinics that I have visited and Herschel Animal Clinic is probably one of the worst that I have experienced.
While their prices are much cheaper than other veterinarians and clinics in the area, the service is beyond less than stellar. As a walk in clinic, you want to get here at least an hour prior to the front doors opening in the morning. Any later than that and you are waiting for hours to get in to see the doc.
All that was needed on the day that we went was to get a check up on a newly rescued puppy. She had a wormy belly and they were supposed to check her progress, her weight, and give her another shot or two. The wait was about two and a half to three hours. When we finally got in, the doc didn’t really even look at the dog. She checked vitals and then just issued a refill of meds.
I find there to be a serious lack of love for animals at this clinic. I see it more as a business trying to make their money. As an animal lover, that’s not how an animal clinic should feel.

OK, let’s begin with a caveat. The old Herschel Animal Clinic was something special. It was run by Doctor Plant who deeply cared about providing quality care at the lowest cost possible. For many low income people, Herschel Animal Clinic was a sanctuary to which they could turn when their beloved pets fell ill.
Alas, the only constant is change.
I regret to inform that Doctor Plant suffered a massive heart attack, required a quadruple bypass and has retired. He has sold his clinic.
Well, the new owners are determined to run it as a business. Nothing wrong with that as long as the customer gets what s/​he pays for. However, that is not the case. There are fees for everything now. The friendly, warm atmosphere is gone. The drugs are more expensive. And to top it all off, my Mom’s dog did not get better (could be an act of God, but for $ 100, I would have expected something that made him at least feel better).
One thing is for certain, the special place that Doctor Plant created is gone.

I will only take my pets to Herschel Animal Clinic from here on out. Herschel Animal Clinic is a walk-​in clinic that doesn’t charge for the visit, but only for the medication [at very discounted prices] and for the procedures performed. Once I discovered the amazingness of this place, all other options flew out the window. The only real draw back is the LONG wait, but if you are clever and go at non-​peak times [like go right before their lunch break around 12 and get your name on the list for post-​lunch, around 2pm, and then return around 1:45 with your pet to be first in line] then the lines are manageable.
The people who work here truly love animals and take care of each animal with a lot of individual attention and care. They are also friendly to the throngs of customers waiting to be seen.
There is something about waiting for a good hour amidst all kinds of pets and pet owners that bonds people together. Everyone coos over each other’s animals, give knowing looks when the animal is sick, a baby, or freaking out, and share stories about why they are in there and why they love their pets. If you love animals as much as I do, the waiting is even a little enjoyable for that fact alone.
I am floored by their prices. I got both my cats fixed for around $ 50 all told. I buy their flea medication in bulk form that comes with a tube and a dropper [you pour the meds into the tube to store the leftovers] and they tell you how much to use on the animals by weight. One year long supply costs only $ 40, which is about a two month supply for the same medication sold in other animal clinics!
I trust these people and the prices are phenomenal. You and your pets will be thrilled.