Safe Touch Security Systems

Shane did a nice job today. Upon arriving at 2:30 pm he was faced with many obstacles during installation. He worked diligently thru the very hot afternoon heat until his job concluded in the 8pm hour. We are excited about the security the system offers but are more impressed this young man did whatever was needed to ensure a nice experience. He worked super hard today and it’s greatly appreciated!

Tom was super friendly, helpful, and thorough. He took care of us and did so with such a kind attitude. He’s a top performer at SafeTouch.

Matt D installed our business security system and did a great job, thanks Matt.
Robb Freiner

Awesome service, Tom (alarm tech) was on time. Real cordial and knowledgeable, he took the time to explain the issue and viable options to fix the problem.

If I could give a zero I would. Signed up in 2013 to what we were told was a 3 year commitment. Fine print locked us in at 5. Total BS. Told salesman that we’d be moving in a year or 2. We were told no problem, we could transfer service. A year into contract we moved to an Apt while house was being built. Called Customer Service Supervisor, Angel. We were informed that contract was binding and that credit would be given at new home. Once in new house Safe Touch wanted to charge us AGAIN for installation ($ 1200). We already paid a installation fee once. How in their right mind to they feel it’s fair to double charge just because you move. They still refuse to this day to let us out of our contract. Needless to say we’ve contacted an attorney.
DONT EVER USE THIS COMPANY. TOTAL RIP OFF.

Don’t use. I have been a customer for the past 7 years. I just canceled. This company has the worst Customer Service Department. I had windows replaced so I asked if they could come out and remount the sensors. They told me they would for $ 125 an hour. When I initially signed up years ago I was told everything was included… repairs and whatnot.
When I asked if I could put my service on hold they told me for a few months while I moved, they said they didn’t do that. I told them to cancel the service. They told me I had another year on my contract. I pulled the paperwork and read my agreement. They actually lied to me as it was up the following month. Sent them a copy of the contract and now my service is canceled.
So done with this horrible company. Next time I will

They may claim to protect your from burglaries, but then they will turn around and rob you blind. Trying to cancel contract seems to be impossible. Use any other company than this one.

Incompetent and potentially criminal business. Their very existence highlights the disdain the state of Florida has for their residents.

Deceptive selling, was told by salesmen that my contract was for 3 years but when I called to cancel they told me the contract was for 5 years. I am writing the Florida Attorney General Office, this company needs to get out of Florida because they are ripping people off of their well earned money. If I was you I would find a better security company but never use Safe Touch. I no that I want used them ever again.

Absolutely horrible.
Customer service is clueless and oh so rude.
We bought house with alarm already installed but not in use. Safe touch salesman assured us that they would not change our installer code. They did, which locked us out of our own system.
System failed several test activations. Customer service claimed we were not activating system even though the local horn was blasting away.
Customer service would not have manager call us.
We ended up paying $ 700 lump sum to buy out contract. Then two years later started getting bills again. More rude customer service people and no call from manager Nicole.
These are very bad people.

This is the worst security system anyone could ever ask for! They came and installed it in my house and had me sign a contract for 5 years. I think the main reason they have people sign a contract that long is because they know how shitty their product is! Then after a few months the sensors start acting up and saying that a window or door is open when it’s not. Well now I can’t even put the alarm on while I’m out of the house! So I call and have someone come out to change the sensors. Brand new sensors are in and a couple months later same thing happens all over again. I’ve had this alarm system for 4 years now and these sensors keep acting up! What kind of company does this!?! Makes you keep paying monthly when the product doesn’t even work!?! It’s completely ridiculous! I would never recommend this to anybody! If anyone is looking for a security system please go with someone else and do your research!

WORST ALARM COMPANY! Do yourself a favor and stay far, far away from them! Sales reps deceive you about a 36 month contract and assure you the service is cancellable after the 36 months is complete. I too paid the 36 months in full just like the other reviews on here. I’ve had nothing but issues with my system as it beeps non-​stop and had constant service calls and nothing is fixed or resolved. I finally called customer service to cancel and was informed that the «agreement» I signed was actually for 5 YEARS! I was lied to by the sales rep and now I am stuck with them for another 2 years of hell! What an awful way to do business!!! Utterly regrettable! I wish someone would have warned me.

WORST Alarm company on the planet! First of all their sales reps disguise contracts as 36 months long when the contract is really for 5 YEARS!!! I’ve never heard of a 5 year contract for a residential security system. Not only is it absurd but it is extremely dishonest. Sales rep assured me that I was signing for only 3 years and now I am stuck because you only have 3 days to cancel after signing. Unbelievable.
On top of that I’ve had nothing but issues with my alarm system on a monthly basis. The system is constantly beeping at odd hours. Every time I’ve called for support, they’ve sent a tech out to fix the issue. And every time, a week later the beeping starts again! It’s pure insanity! I regret every doing business with this company and would never ever recommend them not even to my worst enemy. Homeowners and business owners beware!!!

SafeTouch is very thorough and responsive. Everyone has been courteous and detailed oriented. We had an initial walk through of our house with person who set up our account. (Sorry — I don’t remember his name). Our installer, Jason M., is awesome. He explained everything in detail; answered all of our questions; did another thorough walk through of the house.

Horrendous customer service. Lightning strike resulted in a broke system after playing detective and acting as their service tech for 2 hours they finally believed that there might be an issue. 2 weeks to send someone out… Contract that can only be ended via certified letter of not received 60 days prior to date automatically renewed. Hold times after they greet you on the phone that exceed 15+ minutes. Check other reviews online and sites, you’ll see the pattern. DO NOT RECOMMEND!

BAD BUSINESS!!! DO NOT USE SAFETOUCH!!! THEY DO NOT HONOR THE 45 SECOND GUARANTEE AND THEY LOCK YOU INTO A REVOLVING CONTACT!!! You must submit in WRITING (not email, not call) to cancel the contract and it must be postmarked by April 1^st or they will extend it again for 24 months!!!
They said that the reason they didn’t call me when my alarm went off is because it didn’t go off long enough. It needs to go off for at least 45 seconds to get a call back. So I need to let the robber know to hang on for a few more seconds for me to turn it off so I can be helped. Really? You guys are pathetic!!! Also let people out of their contracts with a phone call. It reality shows how underhanded you are to lock people in because your service sucks!!!

Snake Touch, I meant Safe Touch!
I signed for a 3 year service agreement years ago with Gary Merrell, and paid up front to say the 10%. Now they are billing me for service and after carefully re-​reading what I signed, they are trying to hold me to a new agreement because they have had to fix the system that did not work up to the day I had to have it removed from the new Alarm company!
Additionally they just raised their rates. Be careful, you do not really get what they sell you. I did owe a $ 5.95 price increase that I did not agree to and over time it grew to over $ 100.00. and then guess what they stated to do! They additionally called and woke me up several times around 1am-​3am to let me know the window was not working. I found out by reading other reviews on-​line that this is a tactic that Safe Touch uses to collect on their invoices that are overdue. I also found out through my research that continue to pay reputation companies off to keep their name clean. I suggest you look at Unilocal’s reviews because they do play into the pay offs. Beware of this company!

this company is horrible. we are leasing our business to a new company to take over an they want the old company to pay for the difference in contract. how does a company no longer in business pay for service they dont use. i tried working with them and they stated the contract was signed and they would pursue litigation on a company which is no longer in business. i am filing a complaint with BBB and letting everyone know never to do business with them bc kicking someone when they are down is not the way to do business and this company has no worries about punching, kicking, or whatever to a small business owner who could not survive in a recession. THEY WANT THEIR MONEY AND THATS ALL THAT MATTERS. horrible company, customer service, and cant believe this is how they do business by taking small business owners to court over a contract they signed while in business. unbelievable.

Worst business I have ever dealt with in owning a house for over 25 years. Horrific customer service on phone and worst in person. Someone came to the house to re-​install the system and couldn’t find his head on his head. messed up my internet service for days and spent 4 hours at the house without accomplishing anything but disconnecting my internet. Had no idea how technology worked and so ineffective. I finally had to pull off the panel and cut the wires to stop the constant beeping after 5 weeks of misery. THE ABSOLUTE WORST. Wish I could give this minus infinite stars.

Complete ripoff. We paid for 3 years in advance. Support is pathetic at best. We have a system that is unusable. Have spent over 6 hours on the phone in the past 2 days and every customer service representative gives us a different answer. The remote system is impossible to access and has sent us close to 100 emails in the past hour killing our data plan on our cell phones. As of now — we have no idea if the system is armed, or disarmed and support says wait until Monday.
Management says that we are given misinformation, but given how clear we were in our requests, we feel they have out and out lied to us. If 6 of 7 reps gave us misinformation — how comfortable would you be that your home and office buildings are secure. If the need arises for a fire or law enforcement call, I give it a zero chance of their representatives providing the proper info to the first responders.
Big mistake paying in advance, once they have your money they could care less about the customers.