Brigham and Women’s Faulkner Hospital

My girl friend is in the last days of cancer and her wicked sisters are making sure she dies alone the doctor and nurses are letting them control her they go into her room and whisper mean outrageous things to her they lie and tell her she’s going home and then set it up so a homeless man went into her room and had all her information and then when things don’t happen as she’s been promised she cries and gets up set and now they have section 12 her she’s a harm to her self and her children who have not seen their mother in two weeks they are not being allowed to say good by!!! And at her funeral these wicked sisters will cry the hardest throw themselves on the casket and every one will say aren’t you good sisters stay till then end you sisters are wonderful they were there to make sure my friend died a lonely and sad death oh I could tell you so much more they don’t want out. I never realized evil people were so close to my circle

We visited the ER for the first time tonight and came in at 9:10pm and now at 1:20am, we have not been seen by the doctor. This is ridiculous and no one should have to wait for treatment in ANY Emergency Department.
I am totally disappointed and would never visit this place again. NW hospital would be my choice, if there is a next time.
The only friendly people there we the security personnel… vey humble.
Still here at 2:15am and still the doctor has not been in. TOTALLY WRONG!

My husband recently had surgery at Faulkner Hospital. Needless to say this was a difficult time for our family. Our experience at Faulkner could not have been better. The people who work in this hospital go above and beyond to take exceptional care of the patients, they truly make you feel not only comfortable but valued. Everyone was amazing from the the lovely women who handled his preoperative care to the wonderfully caring team that handled his surgery. The nursing team on 7 South is outstanding ! Jessica, Bill, Cassandra and Lynsey… you are awesome. Thank you all for making this not only bearable but a blessing. This institution must be doing many things right to have so many qualified and happy employees.
Sincerly
Joelle & Rodney Jones

When my husband got into an accident, we came here as it is the closest ER to our house. We were treated very well and everyone strived to give us the best care and get us out of there ASAP. The facility is very clean as well. I would go back here if I was able to choose my ER

Fabulous in patient care. Had an orthopedic procedure done and was on the 7^th floor. Can’t say enough about the nursing staff… highly attentive to all my needs. Support staff very friendly too. It’s wonderful to have a private room/​bath when you’re recovering. Food service tasty, valet parking inexpensive.

I cannot praise this institution and it’s staff enough. I just returned from three nights at Faulkner after having undergone a total knee replacement, not fun. Dr. Brick and every staff member i came in contact with made what could have been torture, a wonderful experience. Fortunately my surgery went extremely well. The nurses that cared for me could not do enough, every need was met in such a timely manner. Such professionals! I actually wanted to stay a couple days more to be cared for so well. Even the food was very good. Such an unpleasant event made so wonderful. I would recommend this hospital to anyone contemplating orthopedic surgery.

When the form they give tou to fill out has been copied so many times that you cant read what’s on it and the receptionist is rude, it doesn’t bode well for a good day of testing. Thank God that my doctor is awesome!

After I fell backwards down my porch steps, I ended up at the ER, and like many others, spent many hours there with very little happening. They missed a fractured hip, although I told them there was a problem and I couldn’t walk. Had surgery to repair the major break, and things got worse from there. At home it would take me hours to stand from a seated position…(the repair was a wrist)…and after four days I went back to the ER and amazing! They found the fracture and admitted me for a bacterial blood infection I had acquired during surgery. Two weeks in an either very hot or very cold room, it was on to Braintree rehab for another two weeks. (BTW, since they were sold to a non-​profit BR has gone **way** downhill. Several staff talked to me about the many changes they thought were compromising patient care.)
Because the blood infection had been presented to me as «life-​threatening», I was instructed to report certain symptoms which might indicate that the month-​long PICC line IV antibiotics hadn’t done their job… so I did and was told to come in for blood cultures (after my primary care doc raised holy hell about their not giving me an appointment for a week) and was told the culture would take two weeks instead of the usual one, to make sure all was well. That was October 30, seven months ago. I had a friend check the results online because they **never** called to give me the results.
Never again. Never ever again. A B&W physician with whom I spoke about my experience said «The care at Faulker is not what it should be.: Can’t get more damning than that.
You can slap the name «Brigham and Women’s» in front of «Faulkner Hospital, but is **still** the FH no one in West Roxbury would bring their kids to for an emergency nearly forty years ago.

I have had chronic sinus infections for about the last 10 years. After deciding that I no longer wanted to use antibiotics that frequently I opted for surgery. A doctor referred me to Dr. Bhattacharya. Dr. B’s office is out of the Brigham on Francis street. I was so incredibly impressed by Dr. B he was straight forward, efficient, but also caring. I could write pages for Dr. B but I’ll still to this facility. Although his office is at the Brigham he does his surgeries here.
I had never been here before and to be honest was a little upset about when I found out my surgery wasn’t going to be done at BWH.
My mom who works for Spaulding assured me that this hospital was great. So months later we arrived the day of my surgery. I was incredibly nervous, all of the nurses and the aides were so nice and caring they made jokes and small talk with me and I honestly forgot I was in the pre-​op room. We had requested an anesthesiologist because he was highly recommended and I could see why. He was so caring and without me even telling him had seen in my chart I get motion-​sickness and have high anxiety so he prescribed me something for each of those before the surgery.
Of course I don’t remember the surgery, but when I woke up I was in so much pain and crying. The nurse ran in and assured me everything was ok, gave me more medicine and I fell back to sleep. When I woke up the second time someone helped me get dressed and moved to a recliner. I work at a hospital and was incredibly impressed by the CNA. She made sure I felt entirely comfortable and took her time so I didn’t feel rushed.
I had my surgery 2 weeks ago and am still recovering but I am so impressed with everyone at this facility! I felt comfortable and at ease every step of the way. My mom (a former OR nurse) gave a glowing review about The Faulkner to her co-​workers on a conference call, and I definitely would recommend getting any type of procedure here to anyone. Just a shame I was so judgmental to begin with!

AWFUL. I will never go here again if I have a choice. Thankfully, it’s close by but I’d rather drive a further distance unless it’s a life-​or-​death situation than deal with the abysmal conditions here.
Okay, let me start off by saying that most of the staff we interacted with were quite friendly. The doctor didn’t have great bedside manner, but I get that in the ER, it’s supposed to be urgent care, an in-​and-​out process, so he wasn’t terrible, just could’ve been better.
Also, we were seen and discharged in maybe two hours, so that’s not bad, either. My girlfriend had scratched both her corneas and was in really bad pain, couldn’t open her eyes, therefore couldn’t see.
That’s all that I can say that was positive. First of all, I get that they have valet but otherwise, there’s not a lot of close parking, so we had to park on the 2^nd level of the parking garage and pay, which is obnoxious when you are there in an emergency. Not convenient. Let me also stop and say that I am currently wearing an air cast up to my knee so I cannot navigate stairs with great ease or move very quickly. We got to the elevator and GUESS WHAT?! IT DID NOT WORK. How can a woman who can’t walk very well help a woman who can’t see down a flight of stairs? We waited for awhile, eventually a woman came and she said she’d go flag someone down. We waited awhile but my girlfriend was in such pain that we decided to just take our chances, and traverse the stairs. When we got to the bottom, someone came to «help» but I’m pretty sure they were just valet (not a mechanic). The man did offer us a wheelchair but by that time we were down the stairs so it didn’t matter. When we left two hours later, the elevator was still broken and there wasn’t even a sign to indicate that it was out-​of-​order.
When they saw us into our room, we saw probably five or six different people, all coming and going quickly. Again, friendly enough, but is that really necessary? Different nurses, an admin, a PA, the doctor. I watched an admin. online clothing shopping while my girlfriend was in copious amounts of pain. Not that the admin. could do anything about it, but the whole place had an unprofessional air. There was no consistency between staff. They asked my girlfriend the same questions over and over before administering any pain meds or doing anything else. They spelled her name wrong on the forms (not a hard name to spell), someone asked her to clarify the spelling, the admin said, «Oh, we’ll have to fix that,» and it still ended up misspelled on all her forms.
The real clinch pin for me here, though, was that there was blood on the floor of our exam room. I told a nurse who got housekeeping to mop but I was horrified. The nurse who did the initial intake had to ask the obligatory questions of my girlfriend if she had recently traveled abroad or been in contact with anyone who had been to West Africa, yet they can’t maintain the cleanliness of their hospital? I’m not a germaphobe by any means, but that was not okay.
All in all, I would never go back here if I had the choice. I plan to make a call to Faulkner to make a more formal complaint.

My brother and his wife went to the emergency room to be admitted with a long time issue with alcohol abuse
This was the process the insurance company had told them to start process the for road for recovery. After 6 hours there, lots of blood work iand several interviews with both they told the staff that he was suicidal and he was physically abusive, threatened and not safe at home with several of episodes. Her doctor wanted to be admitted to a structured and safe environment for a few days and to plan the course of action for more rehab after the evaluation.
They were told to go home and come back for day classes for the next two weeks. What a disgrace sending these folks home with a history of violence and suicidal tendencies.
I hope the J.A.C. sees this or somebody in administration who gives a s***

The treatment as a surgery patient was wonderful the nurses and the staff at the hospital were wonderful thank you !!! Never a good thing going in for surgery however the attentiveness of staff is heartwarming. The private room was also a plus

3 hours in the ER. There are children screaming. 3 hours for a legit emergency and not even the sight of a doctor. Don’t come to this hospital if you are sick. Unless you’re coming by ambulance. Maybe you’ll get seen then. Seriously. This place is bad.

Ouy! Where do I begin? I was sent to this dirty ER from my PCP for an emergency IV of antibiotics. When I arrived, the waiting area was full of people that looked like they had been there for days waiting. I was snarled at by the 2 women behind the window, before being treated like I knew nothing and I was bothering them! While waiting for my turn, I noticed a lovely day old blood splat on the main waiting bench. ummm GROSS, and dangerous! I was horrified. I nearly vomited.
I finally was called in. No one seems to speak to eachother in that place b/​c I was asked the same 19 questions from each person who visited me. I was forced to sit in a wheel chair while a frail old nurse insisted on pushing me down the hall to my resting place– (Mind you, my legs work PERFECTLY fine) Ok– free ride! Im thinking to myself. I couldnt determine who was a dr, who was a nurse, or who was jus there pushing paper work. I did not feel like I was safe there. Disorganize. Unprofessional. and in need of some serious overhauling in operations!
Anyhow– long story short, I was finally stabbed with the IV and I informed the nurse I’m not ok with needles, and I often pass out. Do you think she gave any awknowledgement to my statement? NOPE.
Will never return to this nasty excuse for an emergency room.

Very inattentive day surgery staff on the 6^th floor. Did not offer anything to calm my stomach when I reported I was nauseous from fasting for 13 hrs. I showed up and they just told me to have a seat, not even bothering to inform me my surgeon was running behind or offer me an IV to battle my dehydration. They did not even finish the check in process. The only suggestion they could offer was to call my surgeons office to reschedule. I live 1 ½ hrs away to reschedule is impossible with all the planning that I put into making sure I have a ride to and from. There is no communication here which is a HUGE problem!

We went to the ER in the middle of the night because my fiancé had food poisoning. Our experience in the ER was excellent. He was immediately in a bed, with fluids pumping and nurses checking him whenever he needed anything. The doctor came in promptly to talk to us and was helpful and caring. Eventually the doctor suggested that we stay for they following day and night so that he could have lots of tests done to make sure his symptoms were not from something serious.
Once we were upstairs the care immediately disappeared. The head nurse was stressed and moving too quickly to communicate, and the nurses assistants were very caring but not able to do anything or answer any questions. It took three hours to see a doctor and be put back on fluids. For someone extremely dehydrated, three hours without fluids is a LONG time. And the «doctor» we saw was a child who clearly had never been with a patient without his attending, had zero social skills, and absolutely NO information. Could not answer questions, and was very uncomfortable. This «doctor» came back a little while later with another intern who was even more incompetent and socially awkward and medically unhelpful. At one point the two of them both started poking at my fiancé at the same time and any time one would talk he would look at the other for assurance, not at us.
This continued for the rest of the 36 hours we were in the hospital. We felt guilty ever pressing the «nurse call» button because she came in huffing and puffing and spastic about anything we needed. If we asked a nurses assistant something they were extremely polite but we grew to know that what we asked for would never come.
The nurses that we met at night were much calmer and more knowledgable and we met two different attending doctors each only once, but they were very kind and helpful.
We will not be returning to Faulkner, which is a shame because we live in JP and it is extremely convenient. But from now on we will drive the other direction into the city to pay for parking and see real doctors.

ER nurses and doctors don’t care. Shocking and different than Norwood.

Don’t go to the Faulkner Hospital ER.
I cut the tip of my finger pretty badly on a Sunday afternoon and decided it was bad enough to see a doctor about getting stitches. Admitting staff was nice enough. I saw what I will call the screening nurse fairly quickly who helped me replace my paper towel bandage with some real gauze, and then was sent back out to the waiting room.
Two hours later, gauze soaked through, I finally get called in to see a doc. The doctor looks at the cut, says that at this point it’s stopped bleeding, so he’s not going to do stitches. Bandaged it up with fresh gauze, and asked a nurse to give me some to take home. He was very terse and definitely not concerned. The cut never got cleaned while at the hospital, which I still find odd.
The worst part of the experience, though, has been the billing. I assume that my insurance is partly responsible for this, but I’ve received 4 different bills from 4 different office for 4 different amounts. All of which I’m assured are valid charges for the way that Faulkner is integrated with Brigham-Women’s. After I requested it, I got an itemized list of charges for the one from Faulkner. The two items were: seeing the doctor and some sort of injection. Unless the gauze that got wrapped around my finger was full of little secret healing needles, I didn’t get any kind of injection while there. Can I get anyone on the phone who can talk to me specifically about charges? Nope, HIPPA keeps the billing department from seeing specific charges, and they can’t seem to figure out who I could talk to to correct the bill. Bet my insurance would pay for more of the visit if there wasn’t a $ 200 injection charge for something that never happened.
Now that’s an example of why we need REAL healthcare reform.

I have been going for my IVIG appointments. The nurses are caring, they let you paint pictures and stuff, and you can order 2 big meals with pretty much anything you like (there are drinks, sides, desserts, etc. on the menu). I hear they don’t give you meals at the Brigham, so I’m sticking to Faulkner for my IV treatments. It’s a little further away, but they have a bus shuttle, and it is easy to schedule with them — if you have a car, it’s even better as you can go park there without any problems.

Had surgery here. Everyone pre-​surgery was wonderful. The nurses post-​surgery were no good and just seemed impatient. As I was about to leave, I requested one last bathroom visit before my one hour drive home. They refused to let me go to the bathroom, stating that I didn’t need to go again. I was shuffled out the door, and had to have my caretakers stop at a food court ten minutes away to go to the bathroom. In my dazed and drugged state, I suspect walking around a food court was not a good idea but the nurses at Faulkner’s left me with no choice.

When my wife went through breast cancer surgery a few years ago, everything was fine right through recovery until she got to her room. After that, lets just say that I was glad that I was there. Most, not all, of the nurses were either overworked, or not very attentive. Med’s given on time or personnel needs met were never on the list of priorities. Just so you know that I’m not a pain in the butt, even our doctor had to step in twice in five days to get things resolved.
One night, I needed to get a nurse to help my wife’s pain mediation. It had gone past the time when she was to receive it and she just looking at her face I could tell it was getting worse by the second. So, after pressing the button for the third time in 10 minutes, I decided to visit the section desk. When I go there, I noticed the lady surfing the internet for a pair of dress shoes. When I stood in front of her and asked about my wife’s medication, she never even looked up from her screen and said, «The nurse will be right with you.» When I asked «when?» She sighed and said, «Soon I’m sure.»
For five days I spent all day checking on things that I normally should have been able to trust the nurses to. The biggest problems seem to occur at night, the day shift usually went off without issue. But when you’re in the hospital and your in pain, you really don’t remember anything but the pain, or those the prolonged it.
She returned about a month later for plastic surgery and though the nurses were better, there were still issues that existed that forced me to seek out supervision to get answers I wasn’t getting from the nurses station.
I will say that her surgeries and post surgery (recovery downstairs) were great on both occasions. I would use these surgeons again and again, I just wish it was in another hospital. If you use this hospital, be there for the first few shifts after wards and make sure things are flowing smoothly. Talk to the nurses and the whoever runs the nurses stations. You’ll know in short order what to expect and how to deal with it. Don’t be afraid to consult your doctor and have him be your advocate.

first of all, i’m on pills.
now, let us proceed to point C: literally EVERY nurse and doctor i came across last week during my pre-​op and during the operation itself were SO hospitable (pun intended) and attentive.
also, i am floating and my cat resembles a water buffalo.
dr. pardon kenney headed the operation, that is the removal of my gall bladder, and everything went smoothly as planned. his matter-​of-​fact, no frill attitude in discussing matters with me put me at ease. i don’t need things sugar-​coated, just give it to me straight, you know?
as i spiraled off into unconsciousness in the operating room, the last thing i saw was a cute male nurse… did they plan this?
*water buffalo barrels past*
friendliness, professionalism, cute male nurses, and pills — necessary ingredients for a successful hospital.
*great jell-​o
*disappointing chicken broth

Very pleased with my outpatient care here. Staff is friendly and somewhat quirky, sort of like a hospital sitcom.
Parking here is weird and the garage is hard to navigate. Next time I’m going with the (free) valet service. Costs the same as a normal ticket.

Hands down the best anesthesia department I have encountered to date.
I react very poorly to anesthesia, stop breathing, bp drops perilously low, nausea, vomiting… In the past, any time I’ve had surgery, it’s like the Exorcist for a couple hours afterwards.
HOWEVER, I’ve had two operations at Faulkner with absolutely no problem at all. They’ve sat with me beforehand to discuss concerns, allergies, past experiences, and then tailor my anesthesia to make sure those things don’t happen. And they haven’t. So they rule.