Local Logistics

Worst experience ever. Many of my items were broken. The movers are not professional. They put 3 huge holes in the hallway wall and tried to say they didn’t do it. I was moving my items out of the house they day before I was selling it. I had to frantically patch and paint the walls before the walk through the next morning. When my items were delivered the following day to my new home more damage to walls. Screws from my coffee tables were missing and 2 dressers were nicked and had knobs missing. The bill was over 2x the original quote. Hale never responded to my complaints either by phone or email. Do NOT use this company unless you want to pay large sums of money for damaged furniture and walls.

They were very unprofessional and told us a price, then changed it when they were done with the moving. They also broke our computer and didn’t didn’t put the beds together correctly at all. Every single movement was squeaky, and I’m pretty petite.
I would not hire them for any of your moving needs. They did come back to fix the beds, but a few weeks later. They claimed they were not responsible for breaking the computer. And it was brand new.

Great experience! Moved our stuff from Lowell to Asheville in the quickest possible time. Bo was great to work with! Nothing damaged, great price!

I’ve been waiting for the service to be complete before I left this review.
tl;dr: DON’T HIRE THEM. They delivered my things more than a month late while never updating me on their status. Your things may arrive, it is not worth the amount of stress.
I was introduced to Local Logistics via a request I made on Thumbtack. After a conversation with Adam Summerfield, I was provided with a quote that was very reasonable. We agreed on a pick up date of June 18^th and a delivery date of anytime between June 26^th to July 11^th.
June 18^th: Some very friendly people come pick up all of my things. At the end, I ask them what the expected delivery date is. I’m told they don’t know as they are only here to pick the things up and that I should contact the head office. After I see them off, I give Adam a call and he tells me he is only the sales person and that I should contact the actual movers for more details. I try to give the main office a call and am unable to get a hold of anybody. I settle for sending an email to the main inbox. A couple hours later, Hale Hack replies saying that «…better idea of arrival, and its date going forward, and will be checking in with you regarding that process…». This was the first and last time I spoke to Hale.
June 22^nd: I email Hale to check up on the status. No reply.
June 25^th: I finally get a hold of somebody by calling the primary number. Stephanie Lederman replies saying that: «We estimate that your delivery will arrive in about 10 days.» I count off the days in my head and reply saying that «the things will be there July 6^th right?». No reply.
July 2^nd: I follow up with Stephanie to check up on the status. She tells me that «July 12^th is now your expected delivery date». This is outside the window that we agreed upon. However, I think that this is only one day late — it’s not that big of a deal and its good that I finally have a hard date.
July 12^th: There has been no contact since then, and I email Stephanie asking about the status of the things.
July 13^th: I’m told that the things are being handled by a third party provider and that the driver will contact me when he can deliver my things. I reply asking if I can contact this third party directly.
July 14^th: I’m told that they cannot provide details of the third party. A little later, Stephanie follows up with me saying that «Brian McCaffrey, my boss, is telling me he will follow up with you directly.»
July 15^th: Brian has not followed up so I contact Stephanie again. I get an auto reply saying that Local Logistics has let her go. Now I’m thinking — great, the only person who has been reachable was just let go? I’m really worried at this point so I start calling every single number that I could find that might get me to them. Nobody picks up. Out of desperation, I try the number listed on this Unilocal page which turns out to be Brian’s cell. He tells me that he will follow up with the driver and will call me back later. I figure this is a pretty quick job and he would call me back in a couple minutes. I wait for a couple hours before I try to call him back. I call him back 7 or 8 times over the course of an hour. No answer. At this point, I had stumbled upon a earlier review saying that Brian likes to screen calls so I ask a friend to borrow their phone for a second to call. Brian picks up immediately. I ask him what the status is and he tells me my things will be there «in a couple days.»
July 17^th: I call Brian again and ask him where my things are. He says that they are «in the midwest.» I ask a couple questions about where in the midwest my things are. He says «I’m telling all that I know, if I tell you any more I would be lying to you. Do you want me to lie to you?» Eventually he says «You’re clearly not hearing me. I’m going to let you go.» He hangs up. At this point, I’m worried that I will never see my things again. I check craigslist Boston to make sure my things are not listed there. I try to come to terms with that fact that I may never see those things again.
July 31^st: I call Brian again to ask about my things. Once again he says he doesn’t know. We agree that he will follow up with me on Tuesday with an update. He does not follow up.
August 6^th: I get an email saying a delivery is scheduled for sometime between August 10 – 12. There is an attached form to sign. I reply to the email with questions. No reply.
August 12^th: Damien calls me to schedule a delivery for August 14^th at 10am.
August 14^th: My things are delivered around noon. I ask him if he works for Local Logisitics. He says he’s been there for about a year and a half. I guess that means there was no third party. I ask if they left from Boston. He says yes. I ask about when they left. He says they left Saturday. Great, I guess that means my things have just been sitting in Boston for the last 2 months. Thanks for lying to me Brian.
My things were delivered. While they may be intact, I can’t think of many more stressful ways to have

DO NOT… Repeat… DO NOT hire this company! They screwed both of my friends financially and physically that moved cross country. A company that has employees and business practices like this SHOULD NOT be in business. They don’t return phone calls, they don’t tell you where your belongings are, they don’t deliver your items by the time they promise… So Unprofessional!

See today’s FB post. Is anyone here interested in exposing this company and spreading awareness? They are already blacklisted on BBB. They have the audacity to ask for more money after being paid in full and still haven’t got my stuff!
Hello FB friends,
As some of you already know, it has been over 4 months since the moving company I hired picked up my property to be transported from Boston to San Francisco. Over these months, I have made several calls to the company, they have been unable to tell my where my stuff is. They eventually started avoiding my calls. I feared something happened to my stuff, it was lost, damaged, or stolen. After reporting Local Logistics to the US Department of Transportation and Better Business Bureau, I decided to let it go. It was emotionally very draining to fathom losing everything I owned. I moved here with a suitcase. I came to terms with that fact that this is just «stuff» and can be replaced. The only thing of sentimental value was my art collection from my world travels. The rest was easier to let go. I moved on and started my new life here in the bay area. After all this time of silence, I received e-​mail from the moving company this afternoon stating that my stuff will arrive next week. I had a ray of hope until I got to the end of the e-​mail. They have sent a revised estimate and are asking for more money under the pretext of «Poor Packaging by Shipper». When they movers picked the shipment from my Boston apartment, they said «Your boxes are so well packed.» And payment was made in full at the time. I feel deceived and cheated, and would like any advice on how to move forward. This company does not deserve another dime. I am not the only one this has happened to. There is another person who has also been faced with the same situation with the same company contacted me asking what I did with the situation after reading my Unilocal review. We are probably not the only ones.
Thank you for all your love, support, and advice.
Company Information:

Hired Local Logistics to move out of a Brookline apt, put the stuff in storage for 3 months and then move it to NYC. Move out went smoothly, except they didn’t return calls to drop off packing supplies. They showed up late but packed up the furniture quickly and professionally. Upon contacting them for the move to NYC from storage, we were given a date and time. They arrived late. Did not contact us to confirm. They lost the legs and hardware to the couch. After a few phone calls they found them. Also billed us incorrectly for an extra month of storage but after speaking with Brian he sent a check promptly for the difference. Overall, poor communication but they did did follow through with their promises.

It’s been two months since Local Logistics picked up my furniture in Boston (for a move to SF). They don’t return phone calls. I don’t have an expected ship date. I would not use them again. I wouldn’t use this company.

What a great company! I hadn’t historically used movers but I’m WELL past the point in life when it’s acceptable to bribe friends with pizza and beer. I had a complicated move post breakup that involved a few storage units, a third floor apartment and a second floor condo on a busy city street. I thought it would cost an arm and a leg but instead was quite affordable. Brian and his team showed up on time and did an excellent job of staying within budget — even when we discovered surprise areas that hadn’t been packed. They had plenty of supplies and were very careful with my antiques. They planned ahead for complicated bed and mattress removal and I was very pleased with everything. Life’s too short not to have good movers, so I’d call Local Logistics again.

Local logistics did a fantastic job in moving a big furniture item for me from MA to NY. Brian was extremely helpful in finding a way to deliver this item despite my date and time limitations. He was clear and courteous, followed up with me through the entire process. His men handled the piece professionally and were polite. They stood by their word. We had a fanntastic experience with this company and recommend them to anyone looking for this kind of service!

WORST PERSON TO WORK WITH — BRIAN PATRICK MCCAFFREY
He called me to give me a ridiculous quotation (2 times more than what other companies offered me), and was extremely rude when I kindly declined his offer. He continued to make racist and xenophobic comments (he emailed: ‘Why would you immigrate to this country if you think you’ll pay Third World prices for services?’ amongst others) and harassed me by continually calling my cellphone to yell profanities at me (including ‘piece of shit’, the f word).
I would never ever work with him or trust him with my items. No one should. I hope everyone sees this and will not be scammed by him. Please take note!!! If I could, I would give negative stars!

This is one of the most inexperienced moving services we have encountered. The two movers were late and also did not bring furniture wraps. They had no clue how to disassemble standard ikea furniture (which was specifically mentioned while scheduling the move). They finally decided to move the bed and wardrobe without disassembling claiming they had successfully done so before. As a result, the sides of our bed and wardrobe were chipped while being moved out. Our leather couch was dragged out without covering blankets and got scratched as well.
Our bed and wardrobe is still in the living room since they could not figure out how to move it upstairs into the bedroom, once they unloaded. The only thing not messed up was them loading and unloading the 20 light to medium sized boxes. But this was definitely not worth the 500 odd bucks we paid .
We had given an accurate estimate of all the furniture we wanted to move. But still, what was estimated as a 3 hour move by this company ended up being 5 hours and us having to pitch in while unloading.
Extremely inefficient and inexperienced! I would never use this company or recommend it to anyone.

What began with a pleasant conversation, with quick response time, ended on an unfortunately sour note. We had contacted Brian about an appliance that needed to be moved. The lead mover arrived and mentioned he had not slept in a long time, owing to all of his work. No problem; he clearly was a seasoned mover. His assistant was kindhearted but unfortunately either lacked experience or attention to detail. One of the first things that happened was that he left small gash in the wall when he removed our front door and tried to carry it vertically through an entry that was too small. Also no real problem, I understand these things happen (frequently, I imagine) and there are generally ways to resolve such situations. The appliance itself was also scraped up and a doorway received a good scratch through the wood, also unfortunately the result of the assistant’s maneuvering.
The job took longer than expected owing to some complications with removing the doors of the appliance. Again, no problem. These things also happen. Frequently, and no one is to blame.
But what does not generally happen is that, when on the phone renegotiating price (the financial cap upon which we agreed and that was in the contract did not hold here because the job took longer than expected), the company owner asked me to speak «truthfully» (insinuating that I would otherwise lie?). Perhaps a manner of speech? When I asked, amicably, about how they handle the type of minor damage that occured in our home, the owner asked, nastily, «are you going to stiff me?» and later said, again in his own words «I am only interested in getting my money.»
It’s one thing to tell me that the company’s policy is not to cover damage (though my experience is that moving companies want to avoid a negative reputation and are generally willing to accept responsibility. But every company is different. There is nothing in the contract about damage like this, so asking was the only way to find out). But to immediately insult a client by questioning his integrity, and suggest that he would try to stiff the company?
The job was done, but left such a sour taste.
I do not want to make any assumptions about Brian, and know full well that things are almost always a two-​way street. Perhaps Brian was having a very rough day; perhaps someone had indeed stiffed him and he was reacting to that; perhaps he had not slept in ages; perhaps I just rubbed him the wrong way… who knows! All sorts of things could lead a person to act so rudely and insultingly. But I certainly do know that I resent being treated as though I were dishonest or a thief, and that fortunately I need not have any further dealings with Brian or his company.
There are great moving companies out there — e.g. Gentle Giant — and my (limited) experience with them was quite positive. There was damage and the company took responsibility before I could say anything about it. But most importantly they treated me respectfully, with courtesy, kindness and good humour. I would return to such companies gladly and despite any mistakes that were made, simply because they did good work and were a pleasure to deal with. To Brian and Local Logistics I will not return and I would recommend that others look elsewhere as well. It’s just not worthwhile to work with people like this.

Great move for me, arrived a little late, but worked hard and carefully, offered to pack and take apart any furniture that wouldn’t fit up the stairs of my new place, even installed my window AC for me. Highly recommended.

Brian answered the phone and as very rude. He picked up the phone and off the bat explained how expensive his services are. I then told him that it was fine, all I needed was two hours to help unpack the truck. He refused to provide me services because I only needed him to help unload the truck, not to load and unload. No thanks.

Brian helped me with a small move about a year ago, and I had such a good experience that I decided to call them up again for another small move. He responded quickly to all my emails.
The day of the move, he let me know one of his moving guys canceled at the last minute, but he would make it work. And he did! Thanks so much. The guys that move the stuff were careful with my things, and at the new place, they asked where they should put everything and rearranged the furniture for my room.

The movers put everything into the truck, drove to the new place. I went inside to figure out elevator situation in my new apartment building and had to wait a few minutes. When I came back out, the truck was gone. Having your life packed into a truck and stolen is the worst feeling you can get during the only too stressful moving season.
Local Logistics run by Brian McCaffrey, is actually an agent of Belstar shipping Solutions LLC run by Dzmitry Bazyliuk. This year was my second time using Local Logistics for my move, after a satisfactory experience before. I had arranged the date and time with Brian for a flat fee of $ 250 after describing all the parameters of the move. Part of the deal was that both old and new apartments had to have a working elevator that the movers could use.
When the movers arrived at my old place, the freight elevator in my building was ready and working. When we stopped it on my floor and started to move stuff, the elevator door seemed to be jammed — uh oh. Fortunately, the regular elevator could be used for my moving, and the movers used it instead. However, the movers called Brian, the manager to tell him — «the freight elevator isn’t working». This was the beginning of a series of mishaps. Brian spoke with me on the phone and insisted on changing the rate to an hourly rate instead of a flat rate claiming that the job nature changed because the movers had to use stairs. I told him that movers never used stairs — there were multiple elevators and the movers were in fact, in front of my very eyes, using one of the working elevators successfully to move without a problem. Brian called me a liar and was extremely rude — which I let slide at the time since he was remotely coordinating several moves and was clearly under stress. I didn’t want the people handling my fragile belongings to be upset and do a bad job, so I agreed to pay hourly (which would come to be almost 2x the original price).
When we got to the new building, I had to spend some time figuring out the elevator situation since we got there later than we were supposed to. I explained this to the movers and asked them to wait for a few minutes. By the time I came back, there were no movers, no truck, and my stuff was gone. Brian told me later that he asked them to leave, without my permission. Brian yelled at me over the phone for not having the elevator working, and said that my stuff would have to stay at their warehouse overnight until I was able to get the elevator. This must be some kind of misunderstanding, I thought. I asked Brian to turn the movers around because everything was in order at the new building. He bluntly refused, only after he had the chance to make some unprofessional and downright comments. I was shocked and incredulous — it was impossible to reason with him. Maybe he was having a really bad day, because no reasonable person can act like that in a professional capacity.
Not knowing what to do, I called the Boston police who weren’t able to help with my situation, and suggested I file a formal complaint with the Department of Public Utilities (which I am also doing). Eventually I realized that I had no negotiating or bargaining power with Local Logistics since they were holding my possessions hostage, and refused to return them unless I paid them a $ 150 charge for holding my stuff overnight, an unloading charge for unloading my stuff from the truck into their warehouse, and a second moving charge for actually bringing it back to the new apartment — a total of $ 570. They wanted this upfront, in cash.
In the end, I couldn’t get any help from public services in the next 24 hours, and my stuff was more valuable than $ 570, so I agreed to pay them to move it to the new place, and paid them the asking amount, although I was furious for letting myself get ripped off like that. As a final slap to my face, the movers insisted that they couldn’t fit my couch and box spring into the elevator and asked for another $ 200 to move them by stairs. In the end, they were rushing to the next job and left the furniture in the front lobby, much to the building concierge’s chagrin. A couple of building maintenance guys passing by saw me looking helpless in the lobby with a couch and box spring, and were kind enough to help me move them into my apartment. They fit everything into the elevator without a problem although they are not professional movers at all.
In conclusion, I ended up living two days without my belongings, paying $ 930 instead of the originally agreed upon $ 250 for moving 1 person’s stuff from a small studio to a room that were within 1 mile of each other, while getting yelled at multiple times. I’m just glad I got all my stuff back in one piece.

Another extremely satisfied customer. I don’t know where to begin!!!
Brian has worked with my schedule, changed plans, added an extra hour is his schedule and all at the most reasonable price you could imagine! Personal service right down to remembering my name and two phone numbers, impressive! His guys (who are equally as personable) take care of your things as if it were your own Dad moving you and all with a smile. Best Local Business hands down!!! I just want to thank them!!!

Local Logistics has got to be the best-​kept moving secret in Boston.
Brian McCaffrey is a scheduling guru who listened thoughtfully to my concerns («monstrous TV set? complicated three-​legged trip? Labor Day weekend traffic? no problem!») and responded quickly, amiably, and thoroughly to all emails and calls. He coordinated with his partners at Belstar (see my other review:
) to put all the details together, and stayed in contact on the day of the move to ensure that everything was going well. Our job was relatively small, so we only required two movers, but Brian helps out on gigs where more manpower is needed. This is not a disconnected «big business» approach to moving; everyone involved understands all aspects of the business and is willing to go the extra mile to do the job right.
Meanwhile, back at my office, a coworker and his girlfriend were also trying to plan a move, but were finding nothing but overbooked and overpriced services. I referred them to Brian, who was able to coordinate their last-​minute job as easily as he’d done for me. Not surprisingly, I heard glowing reviews of «the easiest move I’ve ever had» from said coworker the following week.
The price, the customer service, the professional infrastructure and equipment — everything about this company is spot-​on. Do not hesitate to use them for your next move!