Morrison’s Auto Rite

Very friendly, respectful and professional shop that will charge you AS MUCH AS THEY CAN GET AWAY WITH.
STAY AWAY.
Went to this shop because of a brake issue. They said one my front brakes was shot and I needed to replace it along with some other parts to the tune of about $ 650. Plus they found some «additional maintenance» that I should also get for another $ 50.
Balked at the price, and got a written quote for the work and started calling around to get second opinions. Other shops all quoted me, for the same work, ~$ 400. When I finally brought the car in to another shop, the mechanic said my brake’s were worn, but not in need of replacement yet. They just needed cleaning and a realignment.
While everyone at Morrison’s is very polite (they even have a TV with a slideshow of puppies and cats in the lobby), they are not honest. If you don’t know anything about cars (like me), they will try and take advantage.
To be fair, maybe it was the mechanic’s professional opinion that I should have replaced my breaks, and the mechanic at the other shop I went to just had a different professional opinion. Fine, I don’t know. But even so! Their prices are still ~50% higher than everywhere else I called. And if the mechanic knew that the work wasn’t necessary and recommended that I get the work done anyway…
I paid them once to fix an earlier issue, but never again.

I have to agree with some of the other reviews. The owner is lovely and they are all very nice, however they are fairly costly and end up adding on additional items. I went in for an oil change and was told there were $ 1000 worth of small repairs I could make to the car (which I declined).

I trust Morrison’s, which for me is the number one most important factor in a mechanic.
I’ve been taking my car here for a few years, after my last mechanic assured me that they’d checked my alignment before I went on a road trip, only to end up with a bald tire and broken strut in rural Nova Scotia, on account of improper alignment.
My last experience with Morrison’s totally confirmed that switch. I brought my car in fearing that I needed a new clutch or transmission, because my car had gotten stuck in fourth gear while parked on a hill. The car was un-​stuck by the time the tow truck driver dropped it off, but I still asked Mike to take a look at it. He called this afternoon with a clean bill of health for my car, and when I went to pick it up, wouldn’t accept a dime. I was expecting a fairly hefty price tag, and it would have been really easy to sell me work that I didn’t actually need. Instead, they earned my trust and my return business.
When my car has needed work, they are great about telling me what is urgent and what to keep an eye on and budget for in the future. Their prices may be a bit higher than other shops, but between the value of trust and free oil changes, it’s a good value in my book.
Finally, as a woman, I don’t take it for granted that my mechanic will treat me with respect and explain what’s wrong with my car without talking down to me. They do, every single time.

I love these guys. I wish they were open a little later into the evening (they close at 5:30) and had some weekend hours, but what can you do. Their service is excellent. Prices are very fair. They are clearly honest — when I asked for a general check-​up, the guy told me I could get a second opinion somewhere else and another mechanic may not think I needed _​_​_​ (whatever it was done), but it was his professional opinion that I did get it. Well, I haven’t gotten around to getting a second opinion yet, it’s so hard to find time to take my car in, but I trust the people at Morrison’s. They’re also very nice and friendly, AND have pictures of their customers’ pets up on a slideshow thing on their wall! Now that’s cool.

A few years ago when I had a crappy car I brought it in here a few times for service because they’re right up the street from my house. The staff at the front desk were very friendly, and I always sensed that I was getting honest service. None of the repairs to my car were ever very expensive. When the service warranty ends on my new car, I’ll be back.

I almost never leave reviews on Unilocal (did it once), but with the amazing service I just received, I felt obliged.
A few reviews talk about their prices being «not cheap», so i thought i’d share my experience with regard to price.
I had my car stolen and had to have keys re-​made at a Scion dealership. The starter went a couple days after I got it back. I took it back to the dealer, they ran diagnostics, and came back with about $ 3700 worth of repairs that were «required» in order to pass inspection. I asked them to look at after-​market parts, etc but the price didn’t come down. Thankfully I had the car transferred to Morrison’s after my roommate recommended them. Rob, one of the owners looked at it. Super nice guy, really reasonable, and was able to explain what was wrong even though I know little about cars. Rob came back with a very different diagnosis that landed at about $ 1400. This was a complete game-​changer for me. Without Morrison’s I probably would’ve scrapped the car. But now, I’ll probably have a car to drive around for another couple years for less than half the cost of the original estimate.
Thanks Rob, you rock.

I’ve been going to Morrison’s Auto Rite for 12 years now. I make an appointment 1 or 2 days in advance. They know what my car needs for service based on the manual and they just do it for a reasonable price. They fix my car right the first time. I go with their plan and my car doesn’t break down. They are very polite, and the car is ready when they say it will be ready. I appreciate and rely on their excellent service and their expertise.

I called them with a question about a warning light that was not well-​explained in the owner’s manual and they helped me for free right over the phone. It’s a little thing, but thought I would say thank you with a review here.

Quick, honest and very friendly.
I recommend these folks to everyone!

I’m a big fan of Morrison’s. They’re extremely friendly, do the job well and don’t try to gouge on prices. I’ve also been able to get my car in on relatively short notice. I always seem to leave with a coupon for my next oil change.

I don’t think I will ever bring my car anywhere else! Seriously, these guys are amazing. Not only are they friendly, they are organized and efficient and do excellent work. I feel so comfortable bringing my Jeep to the guys at Morrison’s. I never feel like they are trying to cheat or up-​sell me, either. For example, I brought my car in today because I thought there was something wrong with it, but they called and told me I was all set. Free of charge, too. Love. They are very pricey, but I guess you pay for quality and peace of mind.

As many others have said here, if you are looking for the cheapest price on the planet, go elsewhere but if you are looking for people who really know what they are doing and have state of the art equipment to do the job, this is the place for you. If you don’t have the money to have all the work done, they will explain to you which items are most important to get fixed first.

wow. amazingly honest people. there really isn’t much more to say about them…
the quality of work is excellent, their prices are great & they are extremely honest people.

We have been taking our cars here for over 10 years, probably about 4 different cars. Sadly, we’ve moved out of the area and desperately miss the great folks at Morrison’s.
Yes, this shop is not cheap. But I trust these guys. They treat women in their shop with the same respect they give to male customers. They explain everything in detail, so that it really makes sense to me (I know very little about cars). If you follow their advice, your car will be in tip-​top shape and it’s an investment in the longevity of the car. Their preventative approach makes severe and costly repairs down the road much less probable. Preventative maintenance is costly, but you will never ever have any doubts about your car starting or breaking down on a long drive. That kind of peace of mind is worth it to me, especially since I had a 14-​year old car.
Also while some trips to Morrison’s for a free oil change will lead to other repairs, overall, when you add up how much you spend annually on your car, it’s actually quite reasonable.
If you refer any friends or neighbors to their shop, they send you gift cards in the mail — sweet, as that happened to us a few times. If you’re looking to buy a used car, these guys will also check out the car to make sure you’re not getting swindled.
One time, when a defective part wound up breaking down, not only did they replace it for free (as they of course should have), but they paid for and arranged for a car rental for us for the day while they repaired it.
They are always on time. Their office and repair bays are spotless. Their repair men have been working for them for years. Employee loyalty and low turnover suggests that they treat their employees well, and that also matters to me.
I can’t say enough good things about Morrison’s. They run an honest business with amazing customer service. But most importantly, my cars always sounded and felt better after I visited them, and I never once worried about the safety of my vehicles. Keep up the good work Morrison’s!

I’ve had three car repairs at Morrison’s in the past year and have also spoken to them about auto issues on several other occasions. When I moved to JP, Morrison’s was recommended as expensive but very high quality — anytime they have your car in they will do a full check up on the vehicle and give you a list of things to watch for. Some reviewers on Unilocal are turned off by this last fact because they think that Morrison’s is trying to squeeze more business from them, but I’ve never felt pressured into a repair and find the information that they provide incredibly useful. I’m not a «car guy» but I do like to know about the state of my vehicle so that I can plan financially and target my maintenance. Take your car there for a simple oil change and you’ll get a lot of valuable information in addition.
The mechanics at Morrison’s have earned my trust. Toward the end of the life of my car, the folks are Morrison’s were very straight forward with me about the costs and longevity of doing each repair. They advised me against making repairs when my money would be better directed toward a new car. They were helpful in recommending car models that I might consider, and they offered to look over for a used car that I would consider purchasing.
At Morrison’s you get what you pay for, and I believe their professionalism and trustworthiness are a great value. Some of their repairs have been on the expensive side, as others here have described. If you know what needs to be fixed and have a flexible schedule, some other places (e.g. West Cork Auto) might do it for less. I recommend to Morrison’s to my friends because I am happy with the consistent quality of their work and the trustworthiness of their mechanics.

I will echo what others say about their professionalism and courteousness. However, their prices are high. I recently needed new rear brakes: rotors, pads, and calipers. The quote from Morrison’s was $ 1050. Another garage in JP (that gets very high reviews on Unilocal) quoted me «no more than $ 700.» I ended up having the work done by a family friend’s garage in Maine for $ 510.
I appreciate the professionalism of the guys at Morrison’s, but paying double for a brake job is not something I am interested in.

Great service, very honest employees. Didn’t take me for a ride the other places. Only offered service for what was needed. You get what you pay for!!! I would not go anywhere else for service!

I am a repeat customer. I admire their professionalism.
I like that they communicate well. Whenever I drop off my car, we have an initial discussion, then they call me before they do the work and give me an no-​pressure estimate. They only make the repairs after we agree on work and price. Finally, they call me when the car is ready. 95% of the time, the car is ready on the same day that I dropped it off.

As others have have attested, their customer service is fantastic, and they’ve always appeared to be honest, direct, and patient in explaining and discussing the problem. Their rate is reasonable for a quality mechanic, but certainly not the lowest out there.
Here’s a story that I think shows the best and worst of Morrison’s.
Our VW’s transmission went just a few days before Christmas. It came back THREE times, supposedly fixed but not. It was just a worn clutch plate at first. But when the problem persisted, they tried replacing the sensors, the computer, the transmission casing. And all this work loosened a plug elsewhere that started dripping oil. After a MONTH of this they finally seemed to have fixed it, although there was never a conclusive answer as to what the problem was, just probabilities.
Now, according to them this was a fluke. They’d never had something give them so much trouble before, and they assured me it was as much a nightmare for them as it was for us.
So, to summarize: Very disappointing that they couldn’t diagnose it better and that twice they considered it fixed prematurely. Also very disappointing that they don’t have a loaner car policy or even a drop-​off policy. On the positive side, they were always very polite and «owned» the problem. They were very eager to resolve the problem and did so, in part, at their own expense, although I would expect this since clearly the problem wasn’t fixed as they had claimed.
I want to give them 5 stars for their politeness and general quality. But they loose a couple points on price and services, and on a very big painful miss.
P. S. Visa/​MC Only. Limited on-​street parking, and they strongly discourage leaving a car overnight.

Three flat tires, the installation of a new set of four, and an oil change later, I’m more in love than ever. The folks employed here are outstanding! Friendly, down to earth and very good natured. They all seem to really enjoy their jobs and the people they work with, as well as the customers. The last time I had an issue, they took me right away and fixed Dame Judi up quickly. So quickly in fact, that I had time to get to work for the bulk of the day. :-/