Adler Windows

Gave me a reasonable quote to replace 3 large old windows, arrived on time, worked quickly and carefully. All good.

My co-​op board hired Adler to replace our 25 yr old windows. Although, the windows look good, they don’t work as well as I’d hoped. When I attempted to clean them, two popped out of the gizmo that allows them to slide up and down, rendering the window useless. This was an easy fix for someone experienced with window installation. I will probably never clean my windows again on the outside. The strips that prevent windows from sliding too far down or up are placed in random positions on some windows. Not even on the same level on right and left side of windows. One window frame appears to have been dropped or dragged because it’s scraped up. One screen was left with it’s gasket flapping in the wind only attached in the upper left corner, so I had to force it into the groove myself.
I anticipated fingerprints on the panes, but there was sticky residue from the labels that required rubbing with alcohol and scraping with a razor blade and knife to remove. Goo Be Gone was useless in this situation.
My experience with the aftermath of the installation was horrendous. Although residents I spoke with who had their windows installed prior to me and after, raved at how immaculate their apts were when the crew exited, that was far from my experience. Two days later and I’m still finding bits of the old aluminum sash windows on my kitchen counters. My rugs were trashed and needed to be cleaned beyond vacuuming. Debris appeared to have been swept under my bedroom rug. There was no sign of a vacuum, though I did see a small broom and dustpan the day my windows were installed. The next day on the floor below after my complaint, two vacuums were visible. Tape was left on my walls where supposedly plastic sheeting had been hung to protect my furnishings. In addition, four wooden window sills had been gouged when the tool (saw?) used to extricate old windows must have slipped.
Windows are difficult to open and shut even after adjustments had been made.

We recently worked with Adler to replace the windows in a residential unit. They provided great service and the best pricing for a custom job out of three window contractors we had invited to bid. The results are beautiful and everyone from the sales reps to the office staff and installation crew were professional and responsive.