American Airlines

Most disorganized airline I have ever flown. From the moment we arrived we were constantly mislead by American airline employees (they told us to visit kiosks to print out boarding passes and then wait in a long line to check our bags— after completing this process and arriving at the desk we were told that the kiosk was supposed to print our bag slips– then were told to go to customer service because there kiosk machines were not working properly. When we arrived at customer service the people working were confused about how there own company was managing flight checkins). Something that should be very easily managed was turned into a lengthy and irritating procedure. (Mind you I had already checked in online prior to arriving). Then when on our flight there was confusion among customers and their seating as American Airlines assigned multiple passengers the same seat. Very disorganized in comparison to other airlines.

I would give them minus 5 stars if I could!!!
What is wrong with this company? I will not be surprised if the company closes it’s doors soon! This company needs to be sued! Why are you guys soooo late and have the most delays during summer time? Nooo rain, no nothing and yet you have the most canceled and delayed flights, actually the only company delaying and canceling on whole LAX!
I can only imagine how sloppy you are during winter time!!!
Get real people, you need to be on time, don’t get lazy on people’s expenses. No work ethic, nobody seem to care about being late, you have a bad habit of being late!!!
I will not fly with you again! We supposed to leave LAX to Virgin Islands, we waited from 8.30am to 5pm, had us fly into NY stay there 8 more hours… we lost 1 day and a half of our vacation, we spent 20 hours waiting for connection flights, you are worse than any company out there!!!
Horrible, horrible experience. And as I seat in NY waiting for our 8 hour connection all I hear is other flights being late! Get real people!!! Be on time!!!

American Airlines stinks. not only did they force me to check a bag I brought on the plane here and at the security line approved it too and i would of been on the plane in 2^nd group so there would of been room. . But now I’ve been sitting on the plane for an hour haven’t moved from gate.. Ten mins more they keep saying.. bull! Never again will I fly AA now I’m gonna be late to phx. not happy!

Awful. I only use it when I absolutely have to, and even when I don’t (as I discovered after purchasing a «Finnair» ticket recently for a flight that was serviced completely through AA).
Incompetent workers, even more so than the average JFK worker. We almost missed a flight because they didn’t know their own flights and their systems were down. We were rushed to check-​in eventually after arriving almost 2 hours early. At least the plane took off on time and landed, and the flight crew was cool.

Okay so I was SUPPOSED to fly in to london from jfk last night but 2 hours into the flight the cabin announced that that there was a «mechanical failure» and when I asked one of the crew members what was wrong he said that we were not able to fly overseas due to the fact that we weren’t on the radar ! So we were basically flying without anyone knowing we were in the air. After that we landed back in New York at around 4 am and our next flight it’s for 8 am however they keep repeating that they are waiting for «catering» so that we can board onto the plane. The plane has been here for 4 hours yet the airline decides only to start the catering process 20 mins before we are scheduled to board. Additionally, the crew members were extremely rude and disorganized. I highly recommend that you chose a different airline, eve though this is cheaper than most airlines, it is definitely worth the extra money to get to your destination ON TIME AND SAFELY. Lastly, after reading some of the reviews it has come to my knowledge that this has happened several times before and the delays have been much worse. Hopefully we will arrive at our scheduled time now without any detours. No wonder less and less people are flying American Airlines.

Horrible customer service, our flight attendant was so rude. She didn’t even assist us in getting our luggage and instead just scolded us to fix it our selves. There’s also no television.

Pretty awful customer service. Waited in line for over an hour to get a ticket change with pretty much no one in line. Staff kept running off to god knows where while we just stood around. Got conflicting information about how much a ticket change would cost. Ended up paying an obscene amount for a change, when it turns out I could have payed waaaaay less. Not happy.

This is why I usually fly JetBlue!
We. Showed up at JFK at 10AM for a 12 PM flight to Bermuda. Boarded on time and, while seated, we were told that the aircraft was not certified to fly over water! Didn’t anyone have a clue before boarding that plane?
We are now waiting for a 2 PM departure. BTW, if you go to the AA website they tout the new fleet of 737’s with individual TV screens. This 737 looked like the original one off the Boeing assembly line. I thought we would give AA a chance since a relative worked for them. Sorry, it’s back to JB for us!

I have had the same carry on bag for almost 7 years and I’ve NEVER had to check it at the gate due to its size. I flew American to JFK and they didn’t ask me to size and check my bag, but coming back the crew they made me and several others check our carry on bags claiming that they were too large. I am on the same type of plane flying out of JFK, so the size of the overhead storage bins should not have changed. I am annoyed because now I will have to hope that they don’t lose or damage my bag and then wait 15 – 30 minutes to claim it at my destination. Again, this is the only airline and crew that have forced me to check my bag. I will be avoiding American Airlines from now on.

Only took them six hours just to move the aircraft. First, the captain didn’t show up for two hours and then they had a mechanical problem, so they let everybody out. And then reboarded everybody after an hour saying that this time it will depart, yet I’m still on a plane and still at the airport. Thanks for showing that there is always a new lowest low, American Airlines.

What a piece of **** airline company. Already 2.5 hours delayed from departure because right before the flight they noticed they had to change a tire. Amazing they didn’t know this all morning long. Then after boarding we tooled around the runway for a while, got in line for departure, then when we were ready to go made a detour because there was trouble with the flight plan. Now just sitting here waiting to take off after numerous announcements. Seems like the 3 stooges are running this airline. This is what happens when you don’t fly JetBlue.

I’m not a hater on the airlines. I understand it is a tough business to run. I’m the one who is always understanding when things go wrong and don’t believe the service of any major airline is all that different. However, for policy reasons, I won’t be flying American except to use up frequent flyer miles. I arrive early on a connection in JFK and ask if there are seats available on an earlier flight to Boston. «Oh yes, there are plenty of seats, but you have to pay $ 75 for the change fee.» Ok, I’m going to sit in JFK for the next 3 hours thinking about how you are ok with me stewing over this vs. getting me to my final destination earlier with an empty seat. That’s plenty of time for my irritation to grow at your airline. That policy distinguishes your airline in a very negative way. I’ve had better experience with Spirit and that is a sad, but accurate commentary. Goodbye AA after 20 years. I will use up my 175k frequent flyer miles and move on.

Not my favorite airline to fly on but they do get the job done. I don’t know if it’s coincidence but if there is an issue with airline that I’m flying then American is usually the culprit. As far as the big airlines go, their customer service is not on par with the others. They flight attendants in general are a bit standoffish.
They are good with their routes though as they fly pretty much any where, especially major stops and cities.
I believe their main hub is in Dallas. They operate out of Terminal 8 at JFK.

3 flights in a row I’ve been harassed about my carry on. It hasn’t magically changed size in the past decade. It’s the same bag yet American Airlines is the ONLY airline that I consistently see harassing passengers about their carry on bags. This morning I saw 4 other passengers being forced to transfer items from bag to bag just to get on board including me. Of course I just repacked my bag as it was and put it into the overhead where it easily fit. Pathetic service.

My god like why do their workers even work there when they don’t even like the job themselves? I was on line for the boarding pass and the service was in describable! Their works are rude disrespectful and strict up filthy. How do you wipe your stinky key board for a good 5 mins and chat with your associate. It just show how garbage American airline is. Straight up trash can airline with rude and disrespectful employees.

They have a new hobby– making you check your luggage when there is still plenty of room on the plane. They then destroy, break or lose your luggage! Oh but that’s okay with them.
Infuriating. Waiting for the non Union « Unilocal» of the airline world and I will be using it instead. I do like virgin and jet blue. I vow to really start trying to avoid AA. It has become the Target of travel– low quality, a numbers game, with angry employees. It’s too bad.

My mother and I will never fly this airline again. Their rules on baggage are awful. Last year my mother bought the American airline credit card and was led to believe that with the level she got we would get the free back. We show up at the airline and told wrong Credit card level. Obviously we were pissed but paid for the second bag.
This year with the correct level credit card my father bought my mother and my flights to Bermuda. When he booked the tickets he paid for mine on the credit card and used points for my mother. Because of this we were suddenly two different reservations. And because we were two different reservations we did not get the second free bag. My mother asked for a manager to try and fight this. The manager insisted that we were right but that the company had said to him that he could not give into us. He basically poodles and then just walked away. It was awkward and rude and we are pissed. It seems like American airlines goes out of its way to screw with its customers. Considering the economy maybe this isn’t the best way to go about things.

American Airlines is really a tale of two cabins. The check-​in here was for a First Class round trip — SEA-​JFK.
As far as FC goes, AA does OK but not exceptional. The seats are comfortable, and the food is pretty good. Of course in FC, you get free drinks, and as many snacks as you care to eat. Service was good — the flight attendants were attentive, and overall it was a decent experience for a long-​haul flight. Considered just on the basis of FC, they are probably a 3 to 3−½ star experience. They offer no-​cost streaming entertainment, but it wouldn’t work with my tablet — personally I much prefer Alaska Airlines personal players.
Coach is a completely different story. If you ever have the misfortune to be crammed into the economy seats AA uses, you will curse them, the seat designers, and the FAA for ever deregulating the airline industry and allowing any airline to put out this crap product. Unless you are under 5′-8″ and weigh less than about 150 lbs, you will suffer greatly for the duration of your flight — if you are under these dimensions, you will only suffer moderately. The CIA should probably consider contracting with AA for «enhanced interrogations» using stress positions by making prisoners fly coach with these people — the prisoners would probably gladly tell everything they know during a DFW-​ATL flight. Combine this with the now normal litany of nickle & dime charges, and you have an experience that is probably no better than flying Spirit.
Overall, if you have to fly with them, fly First Class — if you’re going to be stuck in coach, take a Greyhound…

Got priority access when I checked in this morning and had my seat moved to the front of the plane with more leg room without having to pay more.
Too bad for the checked bag fee of $ 25.
Too bad for the more than one hour delay sitting on the plane and the more than 40 minute wait for my luggage.
Good to have the front of the plane seat and leg room to make up for delay and inconvenience.

This review is strictly for one employee, Abraham, who was working the first class/​priority check in for AA at JFK on 9÷6÷14.
She is the one of the few employees you come across, not just in the airline industry but in general, who actually cares about her job and people in general. She was so pleasant, patient, friendly, and helpful while working with us to get upgraded. Rarely do you encounter an employee of this caliber.