Dundee Plumbing & Heating

Horrible service! Stay away.
The owner came to my house to fix a problem I was having with a leaking faucet. He arrived in a bad mood and was gruff when I let him in at the door. He then goes inspects my leak and informs me that he is NOT going to do any work because he may break something and he doesn’t want to be liable. All of this was said with extreme attitude.
I asked him to at least look at it and not twist the pipes extremely hard if that was the case and he refused. Meanwhile I described the situation to him over the phone before he arrived and he said it was no problem.
Not sure what his REAL issue was but he completely wasted my time and did not resolve my issue. In addition he had a horrible disposition and would not be someone I would let in my home again.
Be careful who you allow in your home. This owner is unprofessional. Use another plumber with better feedback and avoid the hassle.

We haven’t had any issues with their service. They arrive on time and explain patiently what the problem is and what needed to be done at that time. They don’t charge unreasonably. Plus, they come the same day when they know the issue is urgent (like a radiator that doesn’t bring heat to an entire room during winter or a severely leaking pipe that required shutting off the main water line)

Ian (co-​owner) came by to give an estimate; price was pretty fair so I didn’t haggle much at all. Ian and his brother came early morning as scheduled with about 3 other guys (5 Total) to complete the conversion job.
They do a complete oil to gas conversion:
1. Scheduled Chimney Cleaner at Their Expense
2. Provided Water Tank/​Boiler, Installed
3. Removed Old Oil Tank/​Old Boiler
4. Handled $ 2000 Rebate Paperwork (Con Edison Incentive)
5. 5 Year Warranty (Not Many Folks Marry for 5 Years, New Generation)
All in all, good price, good service, good work.
They seem like a family owned operation with a no nonsense approach.

Had them install a new gas boiler 14 months ago and it was installed incorrectly according the to manufacturer. 5 hours after the installation, the boiler shut off. Robert, the owner couldn’t figure out why. He then had to call tech support. Apparently, no combustion test was done. The venting was not installed correctly either. This has cause me problems and a lot of $$. I would not recommend them.

I needed to do an oil to gas conversion on a newly purchased home. I did not want oil at the house as I am not used to having that and it would be more efficient to use gas instead of oil. I had them come in for an estimate in mid March of 2012. Ian was the serviceman that came into give an estimate and he was a bit early too before I arrived at my house. He looked at the oil tank in the garage, the oil furnace/​boiler that includes the water heater, and the gas meter in the meter room. He gave a rough estimate of about $ 7,300 and I mentioned Angie’s List and he took another $ 50 off for a final estimate of $ 7,250. He said it would be an all day job, which would be like 8:30AM-4PM. He took down my information and e-​mail address and the next day, I believe the administrative assistant sent over the estimate that was described in detail what it includes, such as a new gas boiler, water heater, digital thermostat. It also includes removal of oil tank and the current oil furnace/​boiler and all debris and to sweep clean the area before leaving, and includes filling out the paperwork with National Grid and obtaining the $ 500 rebate for the new boiler and $ 25 rebate for the new digital thermostat for becoming efficient. I originally had scheduled another plumber to come into my house to give an estimate, but called and left a voicemail to say that they could not make it due to an emergency that came up and for me to call them to reschedule. Guess it was their loss because I liked Ian when he showed up for the estimate and I was pleased with the detailed estimate I received the next day.
I had confirmed with the next day after I received the estimate and signed the contract and faxed it back to them and called the receptionist to give her my credit card information to leave a 30% deposit prior to them doing the work. And also scheduled a day for the following week to do the actual oil to gas conversion. After leaving deposit, they said an asbestos inspector, Ralph, will be calling to schedule an appointment ASAP to do the inspection. After playing a little phone tag, he was able to do it the same night. And it took only 5 minutes because all he did was look at the oil furnace/​boiler to see if there was sign of asbestos. There was none because it was a fairly new one. He took a picture so he could file the paperwork with National Grid and the city.
Then, the following week I get a call about chimney cleaning that they subcontract out to Sure Heat to do. It was done on a Saturday and they call the same morning to confirm an exact range of time so I know to be there. That took about 15 – 30 minutes to get done.
The day comes for the actual oil to gas conversion. Ian and his team came and they were on time at 8:30AM as promised. They removed the oil tank from the garage and the oil furnace/​boiler and all the pipes that was for the oil in the garage. I’m glad they did that so the oil company can’t come in and mistakenly try to fill up oil and spill it all over my house when I don’t have an oil tank anymore. The removal and installation didn’t seem to take that long. They then installed the new gas boiler and water heater and connect the gas pipes from the meter room where the gas meter was all the way to the back of the basement where the boiler was. They did a clean job doing the piping along the heat pipe. Now, all I need is to have the pipes boxed off so it’s not naked to the eye. Also, they installed a new digital thermostat in the living room and left the small user manual with me. They also left the owner manual for the boiler on the boiler. They only took about a half an hour lunch around 2PM. And the work was done by 4PM like they had originally said. They are so on time. And I am impressed!
In conclusion, Dundee Plumbing & Heating, Inc. did an excellent job doing the oil to gas conversion. And most importantly, they did a very clean job and cleaned after themselves! I’m glad I had them do the conversion for me. I will be using them in the future if any issues come up. They also said that they cover for 5 years for them to come back each fall to make sure the heating and everything is working fine for the winter.