Thrifty Car Rental

Thrifty has pretty good prices and has fast, easy pick up and return service compared to Budget which lies alot and makes you wait on line forever to get anything done. A few weeks ago I was trying to get my refund back from Budget and it seemed like every customer service agent over the phone was lying or withholding information about something. So far I’m glad to have found Thrifty.

This car rental company employs thieves. After turning in my rental car at this rental company adjacent to JFK airport, the man who handled the return asked to see my credit card, which was an unusual request because my card was already run through at the beginning of the rental by the desk personnel. But I was in a rush and wasn’t thinking clearly. This little man, who had either an Indian or Pakistani accent, took my credit card number and used it to make an unauthorized purchase. I never used the card at all that day, and had never set foot in Jamaica, Queens, NY, so I’m 100% certain that he did it because the charges were made after the return of my rental car. I filed a complaint, and more than a week later, I received a letter with a case number and a vague lame apology.