Enterprise Rent-A-Car

Staff:
Briana was very friendly and extremely helpful. She was quick to assist me with my reservation. I had already made one and her service made it much faster to get in and out.
Experience:
Being that Enterprise and Alamo/​National are all now members of the same family, one would think they would have relatively similar amenities and services for ranked-​up members. The vehicle selection was rather atrocious. Yes, I know I am in a smaller town and not at an airport for aisle service, but when there’s a lack of these amenities, the least Enterprise could do is just let you take whatever is in the lot just like aisle service. This would have been better. Instead, I had to rent a crap car that didn’t have the space I needed for the work I had to do. There were SUV’s in the lot that would have been ideal– they would have been in the aisle at an airport for me to pick up and go with no additional charge. Instead, I would have had to pay full-​price for the car.
Vehicle:
I had to select a bottom-​of-​the-​barrel vehicle that had an exhaust leak, no Bluetooth even though the steering wheel was equipped with the keys. Turns out, Enterprise didn’t add the Uconnect option, but Dodge put it on the steering wheel by default. Both the attendant and myself made the wrong assumption that it had Uconnect because the keys were present. My mistake, I suppose. I should have turned the car on and checked. Next time, if there is one, I will have to. This was very frustrating because I have to be on the phone while driving quite frequently. The vehicle also did not have USB for accessories.
The vehicle was very uncomfortable and underpowered. This is more a gripe at the manufacturer than Enterprise, but the fact I had no other options, really ground my gears.
Returning the vehicle:
Again, I worked with Briana and she was great. The process, however, was horrible. When I arrived to drop the car off, they only had one person to do the check-in’s/returns. It took over 45 minutes to return my car. The was only one person in front of me waiting and another was there checking their car in. A nice lady met me at the counter and said all she could do was take my keys. She could not help any further. This was mid-​afternoon and they should have more people ready or, at least, capable of doing returns.
Conclusion:
While I know, as already stated, that I am in a smaller area now, I do find the lack of consistency with Enterprise location and the respect for members rather unacceptable. My employer rents literally every week from Enterprise/​National/​Alamo across the nation. One would think there would be some consistency across the board. Again, the least they could do is offer upgrades for no additional cost when the location does not have aisle service. Pretty simple, really.
This review is to say that the employee, Briana, was outstanding and helpful, but the overall experience was horrible.