Firestone Complete Auto Care

My tires keep getting deflated so after state inspection check a very nice guy told me if it persisted to bring the car back to re adjust the tires. A month later tires are going low again I bring it back and explain what’s going on. I made an appointment to minimize the wait. Long story short, I still had to wait an hour just to be told they put air back in and reset the sensor and charged me 20dlls. I totally could’ve put air in the tires myself! Never coming back here again.

Absolutely pitiful service. I made a noon appointment to get the oil changed in my 2013 Jeep and it took them over an hour and a half to complete the oil change. I was hoping to get this done over lunch and get back to work, but instead had to call to let my commander know I would be late. The most frustrating parts of the whole experience were not being informed of anything the whole time I was waiting and looking at the counter and seeing 3 or more people on texting their cell phone behind the counter doing nothing productive. This being my first experience at a Firestone I can assure you it will also be my last. Do yourself a favor and avoid this location at all cost.

A couple weeks ago I had tires put on my truck here, they left off a lug nut. Now they returned I have been waiting two hours, after already coming and being sent away this Sunday because «the technician wasn’t here»

While I approach every situation with an open mind, I can’t think of anything positive to say about this place other than its convenient location on Ft Sam Houston and free Wi-​Fi.
Took my car there for a State Inspection. The employee told me to expect a 30– to 45-​minute wait. 45 minutes later, they call the phone number on record, despite my sitting in the lobby 10 feet away from them. Fortunately, mi esposa was home to answer. Another client had exactly the same experience. These folks move at a glacial pace with no effort to be efficient. I left 90 minutes later. Will not return here for any reason.

I went here to get my Texas auto inspection performed when I first moved to San Antonio. Disclaimer, having come from Korea, my car was still showing km instead of Miles on the speedometer, it actually displayed 78,000 kilometers. Probably out of habit the guy performing the inspection didn’t notice and wrote down that I had 78,000 miles.
I went back one week later after I noticed the mistake to have him change it, since I was going to retitled my car. Before I could even explain the mix-​up, he started to actually raise his voice and yell at me that I hadn’t gone to the DMV yet. I also didn’t need for him to call me sweetie and hun and talk down to me. I mean he was yelling and asking me what I do all day and that he told me I should go immediately after the inspection. I replied that I have a job and a life and its really none of his business when I go to the DMV, I just needed him to fix the mileage. Then he started telling me that of course it would be different since I waited so long to go to the DMV (a week?). I had to physically take him over to my car and show him the mistake… then he finally apologized…
Convenient location if you are on FSH, yes but be prepared, customer service is severally lacking!

FIRESTONE! I have Firestone tires on my vehicle that are about 12 months old with plenty of tread remaining. Ugh, I go over a nail in the center of the tire tread and it is enough of a leak to cause me to fill the tire up every week. So I try Fix-​O-​Flat. This lasts ok for about 3 months, but the leak returned and slowly got worse. Eventually I awoke one morning and the tire was almost flat. So I take it to Firestone Complete Auto Care near home. Firgured this was the best place as they were Firestone tires.
«Sorry,» the mechanic says, «it is Firestone policy to not fix tires that have had Fix-​o-​flat put into them.» He then adds, «we can replace it with a new tire, however.»
I’m sure you can!
So I take it to Discount Tire Co. I asked him if he could patch a tire that had Fix-​o-​flat in it. He said of course we can. He checked the tire out and the nail was in a safe area to repair. Cost was free. Tire works great. So long Firestone and your policy. You know, people want a car care place that has the freedom to make their own decisions to take care of their customers and not be binded by corperate rules. I think it is less about safety and more a ploy to get you to purchase new tires. But thats just me!