Pittsburgh Eye Institute

I had been a patient of the PGH Eye Institute for years. I left because the female Dr (I believe her name is Dublowsky) was always rather condescending and inappropriate. I called a week and half ago to get my records faxed to my new Eye Doctor and «Renee“called me after she received them. She now tells me there’s an $ 8 fee for faxing my records (not for the actual faxing but for the paper itself!; I didn’t realize how expensive paper was these days) huh? I spoke with the Practice Administrator who did not even mention her name when I asked to speak with the Office Manager. She then told me that I can get just my prescription faxed not all the records at no cost. When I asked why Renee didn’t tell me this, she had the audacity to say, «You must not have asked.» Am I to know this Office’s policies? Obviously I should because Renee, an employee, doesn’t seem to know them. Then she goes further to tell me that if my prescription is over 1 yr old, I would have to get a new prescription! So I need to make an appt with them to get a new prescription from THEM so that I can make an appt with my NEW Doctor on the other side of town. Really… I probably would have just sent the check for $ 8 if the Office Manager wasn’t so rude and wouldn’t even let me speak. And she wondered why I didn’t ask Renee about getting just my prescription instead. Prob because I couldn’t get a word in edgewise with her as well.,.,.Very unprofessional,…Donna S.

Inconvenient business hours, but a beautiful facility with a wonderful staff. Hoping they will extend open business hours to the weekend for those of us who work daylight Monday through Friday.