Compass Furniture

Typical big box furniture store with a wide variety of styles and options. I found the prices to be reasonable, and the sales people not to pushy.

Was a huge fan of compass prior to Katrina, my ex husband and I furnished our entire home just about with their used to be quality furniture. Well, if you have an issue or your product is damaged don’t expect Lou to be true. His sales guy is a liar and and the bed I purchased $ 1500+ was damaged upon arrival and Lou himself called not to make things right but, to side with the liar. He was very arrogant and unprofessional … So, everyone that I sent as customers, and it was a huge list have decided to remove their business elsewhere. I would rather purchase from a rent a center than to set foot here, or spend another dime with his shady company. … The delivery guys were great! More professional than the owner… he won’t be in business much longer with his nasty, no good, negative ways…

Stay away from this place if you have taste or a shred of integrity. I’m only giving one star to acknowledge my sales persons efforts and the pleasant lady at the front desk who answers the phone. I ordered what I thought was the perfect affordable sofa for my family and was very pleased when it arrived. I bought this sofa bc the color and texture was perfect and that is it. I looked at several other retailers and chose compass bc it offered the upholstery I wanted. To make a long story short, 3 weeks later I noticed a seam ripped open and called to voice my complaint. Less than s week after that I noticed a throw pillow seam torn and then inspected the whole sofa for more torn seams and boy did I find more. So many that I knew I had a majorly defected product. The manager asked me to pick new fabric and I told him there was no other I was interested in. I then waited to speak to Mr Lou Ripner himself and was horrified by his arrogance and unprofessionalism. He refused to give me my money back and then retracted the original offer to replace the sofa with different upholstery to allowing me only one option of REPLACING THE SAME DEFECTIVE FABRIC TO THE CUSHIONS ONLY ! What a DOUCHE !!! My lawyer is now handling this for me. Run from this place. The owner is not a fair man nor is he practicing good business. I feel sorry for his hardworking employees and past, current and future victims. Do yourself a favor and just go anywhere but here. The quality and customer service and appreciation is just not there !

I needed a daybed and could not go into store due to an accident. Found one online. Called store, they did not have the one I wanted Sales person, Kevin, sent me photos of the ones in stock. I chose one. He helped me choose the mattress and contacted me with prices, delivery information. Even though it was late in the day, he worked to get the daybed delivered the next day.
Delivery went smoothly. Delivery men were prompt, polite and helpful. The warehouse had sent the wrong spring, they called –went back to the warehouse –got the right spring, came back within a couple of hours and set up the bed.
From the lady who answered the phone to the delivery, it was a good experience. I would like to express a special thank you to Kevin for all of the help he gave me so I could sleep in a bed instead of a recliner. I will definitely shop there again, and ask for him!!!

Such a weird experience here. I went in to buy the conversion kit for my daughter’s crib. The gentleman on the phone said they had it in stock. Upon arrival, they did not, in fact, have it in stock. So they special ordered it for me. Three weeks later, it arrived. I was finally able to give my baby girl her big girl bed!
When I got home and unpacked the box, the rails were not compatible. I called back and talked to the manager who said to return them. The customer service wasn’t great to this point, but at least my ordeal was almost over.
I dropped off the conversion kit and got my refund. While driving home, the manager calls my cell and rudely asks me what he is supposed to do with the returned item. I politely told him that was not my problem. He informed me that since it was a special order, he’d have to eat the cost himself. Again, not my problem. I’m still wondering if he expected me to feel sorry for him and come back out and take the wrong furniture home with me? Very unprofessional and just plain weird.
I’ll never ever ever go back to this place.

We bought a kitchen dinette set, a couch, and a loveseat from Compass. The prices were great, salesmen were not pushy. Everything came in on time. High quality furniture and they even paid to have a small scuff on the couch repaired.
I have bought furniture from many places and this was an above average experience.
Normally I would give Comass 4 stars but I feel that the other reviews on here are way too harsh so I am bumping it up to 5.

Shoddy particleboard furniture, terrible customer service. I went here with my fiancé to purchase furniture for our first house (we were on a budget), but didn’t see anything I liked because the quality really seemed to be lacking. The salesman followed us around and argued with me when I stated something was obviously being held together with glue. Avoid this place.
We gathered our pennies and bought a very nice assortment of cool, estate sale furniture including a solid wood French Provincial bed in excellent condition and a very elaborate art-​deco wood veneer dresser with attached mirror at Pelican Thrift, altogether spending about half our «new furniture» budget and ending up with more than we hoped for.

I tell myself I will never ever go back here EVERY time I go. The selection is great, The salesmen are only a little smarmy, and the store is clean.
The second you agree to buy furniture, they have you! Compass turns into an abusive boyfriend.
They tell you how you will WAIT ALL DAY for them to deliver your furniture, only to arrive after the agreed upon time.
If you call to complain, they tell you how unreasonable you are and smack you in the ear for having the gall to complain. They delivery men will punish you by throwing your crap around and telling you they damage they cause isn’t that bad. they dont even clean up the copious amounts of trash the furniture is wrapped in. if your lucky, one of the delivery guys will be all sweaty and plop down on your new sofa you never even got to sit on (True Story)
Don’t try to leave them or avoid the delivery abuse by taking your furniture life into your own hands and picking the furniture up. These butts at the warehouse will toss your furniture in your truck, rip the lining of mattresses, and stomp around muttering what an ass you are if you have the nerve to point out damage that they cause. They will slam the warehouse door in your face at 5:30pm SHARP.
(They ripped the lining of my new box spring, and told me they would just staple it, and they didn’t have time to get me a new one. I wrote on the ticket that it was damaged and called the store about it, only to hear NOTHING)
If you are moronic enough to buy a warranty then you should have just flushed the money down the toilet, or better yet, spend it on Bourbon Street tipping the tap dancers or the silver painted mimes.
The warranties are useless. Nothing is covered. They find an excuse to not cover ANYTHING. the cushions on a sofa I bought went flat within a month, and they didn’t miss the chance to degrade me and said maybe it was because my family was heavy. WTF? My kids were 5, 3, and 1. I was NOT heavy.
Don’t shop here, unless you want to be mistreated and enjoy feeling abused. If you want to feel like a miserable idiotic piece of crap after you pick out your dream furniture then head on over.

Can I please give ZERO stars! We purchased a $ 700 bench to our dining set from Compass. The bench was made with bad wood and had begun to split. Compass sent a repair man to our home who could not repair the bench and stated a replacement would need to be ordered… that was all fine and seemed great, as a matter of fact! Then the horribleness began… the replacement bench arrived and it was at that point that we found out we actually had to pay extra fees out of pocket for the exchange to occur! What!!! How does being sold a faulty product equate to the customer having to pay more money? I like previous reviewers receive terrible customer service. The store manager was derogatory and disrespectful so I asked for the owner; well the owner was even worse, refused to even let me get words out of my mouth without yelling, so it’s no surprise that his employees behave in this manner.
So after that terrible experience, I contacted the Better Business Bureau for mediation. Compass was still unwilling to work with us, so we finally gave up realizing that if we even wanted to have anything close to what we originally paid for we would just have to suck it up and pay more money. So my husband goes to pick up the bench only to find out when he arrives that the owner cancelled our exchange because we filed a complaint with the BBB! Luckily the previously rude store manager did intercede to rescind the cancelled exchange. Only problem was that when my husband had called to find out about pickup they told him they were open until 9pm, but in truth you cannot pick up furniture after 5pm; of course he had arrived at 5:30pm.
So my husband returned the next day, again inconveniencing a friend to help him with the furniture and loan us a truck, to get the bench, only to be given a box with an unassembled piece of furniture in it. He was so fed up at this point, he just brought it home where when opened we found an even more defective bench that is not level… so the saga will continue but will likely end with us continuing to be mistreated and with nothing near the piece of furniture we originally believed we were purchasing.
DO NOT purchase anything from this place! We purchased furniture for our new house at several different furniture stores around town and this is the only place where we have had trouble.

I figured I would be the first one to write a review, but I guess Hanh beat me to it by a couple of days.
Similar situation. We purchased the Groupon and set in search of new bedroom furniture for our house. I wanted to keep it under $ 1,000 total, so we started out downstairs and then went upstairs to look at the lower-​priced options. There, we picked out the perfect set of furniture.
We then went to the cashier, who informed us that some of the pieces were on order, but they would call when they arrived. I inquired on how long it would take, and probably should have pursued it further when the answer was «we get trucks in twice a week.» Obviously that didn’t answer the question… I just (incorrectly) assumed it would probably take a week or two. Maybe this was my fault, but it’s a little misleading.
Anyhow, 2 weeks passed and I decided to call and check on the status. I had to leave a voicemail, and then got a call back telling me that the furniture should arrive the following week, and that they woudl call to schedule delivery. I was irritated at this point, but oh well, I waited some more.
The following week, we got the phone call saying it was in. Yay! Now the fun part of scheduling a delivery. They had openings during the week, but couldn’t guarantee a delivery time, so seeing as I live on the Westbank but work on the Eastbank, I wasn’t about to take a whole day off to wait on furniture. I scheduled it about a week after the furniture arrived, on a Saturday. They said they would call on Friday with a window of delivery time. Great.
Fast forward to delivery day. I had received a phone call Friday stating that they would deliver it between 12 – 4. That’s a rather large estimated delivery timeframe, but whatever. My niece’s birthday party was at 3, but I figured I would at least make it there a little late (worst case scenario). I just wanted the furniture to be delivered and get this over with after over a month of waiting.
I waited, and waited, and waited. Finally, at about 3:45, I received a phone call from the delivery driver saying they were on their way. They showed up at 4:04. Seriously, with a 4 hour window of delivery, how are you 4 minutes late??? Argh. At the very least, the delivery and set up was fairly quick and efficient once they finally arrived. I gave the guys a tip. However, for the rest of the furniture buying process, Compass gets 1 star. I was going to go to Compass for Kids and purchase some furniture for our daughter’s room, but I think we’ll go elsewhere for that.

If you are ever in need of furnitures, dont go here. I waited to long for NOTHING! Groupon recently had a great deal, you pay $ 50 & get to spend $ 100 at compass furniture. My boyfriend and I was in need of a new dresser so we decided to go there. The sales rep was extremely helpful and kind. He told us that our dressers will be in apporoximately 2 – 3 weeks and that they will call us immediately as it was in. 2 weeks had passed, so we decided to call and check up on our dressers. IT STILL WASNT IN. A week or two later we got a call and say one of the dressers were in, when we purchased two on that day! I also received a postcard saying its in and call to let them know when we were coming to pick it up. As my boyfriend took off of work (i was desperate for a dresser) to pick one of the dressers up it was no where to be found! The man comp us and said that they were going to ship our dresses with free shipping. 3 days later the OWNER himself, called and said they will not ship the furniture for free, ETC… We waited over a month for two dressers! IT WAS A WASTE OF TIME WAITING!