iConnection Plus

BUYER BEWARE!!! I bought a otter box for my iPhone about 8 months ago here it was a knockoff from China. I tried returning it same day and they would only give me store credit I didn’t want it because of counterfeit goods by which they had a little ass sign way up top in the back of register. I wanted to know who the owners were and the employee wouldn’t tell me, I was going take them to small claims for my 70 $ back I went to mall office and they said the people who own it work there. So I walk back to store and the guy wouldn’t give me the address of the business so I could formerly serve them papers for court. I had to then call the police to come here which then the guy realized he had to give me the address by LAW! The owner surprisingly gave me my money back at that point! Because he knew he would lose in court for selling counterfeits and presenting them as real!

I broke my iphone. This happens to millions of people every minute, I know, but I am from Arizona and traveling in the Florida area and was miserable that my phone was not working right. I somehow found this awesome shop near where I was staying and took my phone there. I was soooo stressed, and not the easiest to deal with. The employees at iConnections Plus were delightful, they spoke calmly to me and the tech even came out and showed me the issues. In fact, the tech was unable ot fix my phone, which would have brought me to tears if it had not been for his kinda and wonderful service.
If you haven’t been to this store, they also offer personal advice on phone covers and cases that would prevent this type of issue in the future. They are cost effective and very kind. A younger gentleman with Downs Syndrome came into the store and they were delightful to him — he is a regular there. They treated him with kindness and helped him as well. What a testimony to their professionalism and consideration.
I only wish I lived her in the area so I could use them for every phone issue I have… they are amaing. I wish I could name all three employees I met by name, but I never got their names. But each of them was delightful and restored my mood by trying to help.
Thank you iConnections!