Westbury Jeep Chyrsler Dodge RAM

dealer does not want to tell the customer how they came up with the monthly price for a lease. i was quoted a price that was higher with my work discount then without it. this dealership thinks that there customers are stupid and does not want to disclose price. why would you tell a customer rebates that are given by jeep and claim that my work affiliate rebates are included. stay way from dealer. very sneaky.

What an great experience ! I came in on Thursday and had the pleasure of working with Osiris. Not only did he make the experience pleasant but we came back to finalize the deal that Saturday. I would recommend the dealership and highly recommend working with Osiris

Horrible ! It is officially winter, I go to wash my windshield and use the windshield washer fluid. It froze on my windshield, therefore these people mixed it with water. I’m hoping for it to warm up so I can dump it all and replace it with actual windshield washer fluid before it bursts. This place can’t get any worse, I’ve only had this car for 3 months and I DO NOT recommend this dealership. Worst mistake I made, I’m extremely dissatisfied. I have been way too patient with these people, I have hit my limit.
Reply**
Please do not offer anymore of your horrible services, you’re absolutely crazy if you think I’m bringing my car back to your dealership. I’d rather pay to get my car serviced somewhere else before bringing it back there.

Like everyone else on here it seems like the problem is with their service department.
I purchased my 11 grand cherokee from this dealership back in July 2014. Honestly what influenced my decision was their «VIP» program which gave me access to a concierge, loaner cars, etc etc. The concierge never contacted me, not that I would honestly use it, I mean that’s what a smart phone is for right?
The loaner car situation here is a joke. Whenever I call to get an appointment, I have to wait a month for a loaner car. That is absolutely ridiculous. The salesman obviously doesn’t tell you that when he/​she is trying to sell you the vehicle. I am fed up with this situation to the point where I will never buy another car here, and my fiancé (who is in the market now for a vehicle) will not be coming to this dealership. I still have another (3) years on my warranty so unfortunately I am stuck coming here for service. If the situation with the loaners gets better I might consider giving them more business, but for now I have my eyes set on a few other locations.

The Westbury Jeep Service Department is the worst service department in the history of the World! The people that work their, make corrupt politicians look ethical !! Buyer beware !!

My deal didnt work out. Speaking to other people after the fact i feel like my salesman didnt quite go the extra mile with my situation. I was dealing with a rookie (guy said hes been their a month). But i guess that’s my luck. During my 3 hours their i did come into contact with a different salesman that looks like he knows what hes doing just by watching him with other customers (Kazi Haque).I approached him on the side and got his business card so i can contact and deal with him on a later date. I dont want to give up on Westbury Jeep. I really feel like a deal could of been made if i only got a chance to speak with someone with experience and sales knowledge. Kazl Haque i will be contacting you soon! Two (2) stars simply because i got no where for being their for 3 hours and because the manager spoke to me in the end and didnt care to take initiative to add positivity to my business.

This review is for Westbury Jeep Chrysler Dodge Service & Parts on Bond Street. If you are going to buy a car from this dealership you will have to bring it Westbury Jeep Chrysler Dodge Service & Parts for repair — so buyer beware.
Probably one of the most frustrating and expensive car repair experiences I have ever had. I brought my 2007 Sebring to them last January because the dash board light didn’t work and the engine, brake, and air bag lights would come on sporadically. They said that the clusters were bad and the whole panel needed to be replaced. The charge was $ 1300. I had no choice because if the engine light is on the car cannot pass inspection. I was told that there is one year guarantee on the work that was done.
A few months later the engine, brake, and air bag lights appeared sporadically once again. I brought the car back and they said that there was nothing wrong because when they started the car the lights were not on. I asked them to further investigate because it will happen again and it is difficult for me to find the time to bring the car to them. As I was driving it out of the lot the air bag light came on. They refused but as I was driving the car out of the lot the air bag light came on. I showed it to the customer rep. I made another appointment to bring the car in and was told by the technician that the problem was with the air bag and not the panel lights and it would cost over $ 700. I asked him about the other lights that would intermittently go on and off and he said that everything checked out fine. I was hesitant to have it fixed because I felt this was not the problem and the lights would eventually come on again. The technician informed me that the car will not pass inspection if the air bag light is on. I gave in and had the work done. What do you think happened a week later? If you guessed that the air bag light came on again, you are right.
I brought the car back and was told that now it looks like another air bag may need to be replaced but it will cost $ 125 to find out if that is the problem. I left the car with them and went home to do my due diligence via the internet. I found that the 2007 Sebrings had a recall for the air bags but my car was not a part of the recall since it was not made on the date of the cars that were recalled. Fine, but I did further research and found that I am not the only 2007 Sebring owner that has a problem with dashboard lights going on and off sporadically. I then lost some confidence in the technicians. I checked the New York State DMV site and read that New York State registered cars can indeed pass inspection with the air bag light on. Now I lost ALL confidence in their technicians. I called them up immediately and told them do not do any further work on my car. I picked up my car and expressed my disappointment to the customer rep. She was polite but defended the technician.
To add insult to injury, while looking at my airbags someone placed crayons on the passenger that were probably under my seat because I have a seven year old that probably dropped them some time ago, I did not know the crayons were there and a day later my wife sat on the crayons that were now melted by the hot weather. Her pants and my seat are stained. I now have to put a towel on the seat.
Two weeks ago the air bag light went off but was replaced by engine and gas cap light. I did further research on the internet and Sebring owners have complained about the gas cap light because once they replaced the gas cap the light still comes on. the car runs well but it is useless if will not pass inspection because of sporadic appearance of the engine light. I am out $ 2000 and the car is still not fixed and will not pass inspection if the engine light is on.
The old adage applies to Westbury Jeep Chrysler Dodge Service & Parts: Fool me once, shame on you; fool me twice, shame on me. I have been taken by incompetent so-​called auto-​technicians.

Shopping for a car can be a pretty miserable experience but buying our car from Ari at Westbury was truly a great experience. No pressure, nice guy… even called us as promised to find a car for a test drive. Overall feel of the dealership was the same — laid back, knowledgable and a pleasure to deal with. Thanks Ari — we love the truck!

Disgusting. I we sent here by bayside after months of failed attempts to service my 2014 promaster as bayside has no access in building for high roof. I used the fast lane twice which was not very fast more like 4 hours. After multiple conversations I decided to take my van out of service for a week to undergo repairs for all of the faulty door handles and electric. I scheduled an appointment and found out at that point there were almost 9 recalls on the vehicle in total. This in addition to the 14 other shitty parts that needed to be replaced. Prior to the service date I came in for an oil change and had my driver side mirror smashed off the day prior by a sleepy ambulance driver. I requested a estimate to replace which was 280 for mirror and 1 hour service 400. Part of the mirror was hanging and the mechanic took it upon himself to clip the wire to pull of damaged piece (big mistake ill explain in a minute). So the next day my employee is driving the vehicle and the air-​conditioner stops blowing cool air and only hot air is coming out. Even though my scheduled drop off date is a week a way I shoot in to see if they can recharge the air conditioner. I meet with my advisor steve who advised there is a new process for these vehicles which can be a 5 hour total process if there is a bay available. :(. I take vehicle back as that was too long a wait and return a week later for my scheduled drop off. The estimated time Steve and Matt the service manager provide me is a week to 10 days max. Later that week maybe 4 days after i dropped it off I called to get an update from Steve and Im told he’s not in. They forward me to his voicemail which is full. I immediately call back and advise the receptionist and she takes a msg that is never returned. This happened for the next 9 days. I decided to call Matt directly who finally get on the phone after an hour of me calling and advises half the parts haven’t been ordered or are on back order and the van just went into the service bay after sitting there for 12 days. He also advised that there is a heating issue being reviewed by star their manufacturer. Again I go about another week or so no contacts what so ever and finally get a call that the last 2 parts will arrive this past friday. I advised Stephon that i wanted to replace the mirror I was quoted by one of their service supervisor 400. He calls me back shortly after my request to advise me brakes are 660 and mirror is 600. I advised him of my previous convo and he disregarded saying he doesn’t know what to tell me. The van is finally ready this past monday and of course I refused the mirror and brakes because I clearly don’t feel comfortable with their business practices. Stephon calls me and says the van is ready for pick up and everything is complete including the AC. I arrive and provide my info. No service advisor comes out to explain what was or was not complete they give me a receipt and say give to valet to get vehicle. After 27 days Im very happy to have most of the issues complete, the valet arrives and I jump in the van I pullout of their drive way and notice THE AC PUMPING OUT HOT AIR WHILE ON FULL cooling strength. I immediately pull over and wait 5 minutes and there is no change. So I check the van and there are still numerous issues not resolved even though the work order said it was done. THIS IS AFTER 27 DAYS. So I was back in and ask to have a adviser review and they call Matt who was on lunch. I patiently wait 30 minutes for him to return and start explaining my concern about the AC. He then says we didn’t charge you the refusal rate??? I was so thrown off by his response to why doesn’t my AC work I had to ask he twice what he was referring to. He states I requested a new mirror and refused it and I owe at minimum 1 hour technician rate for investigation WTF it was him by a bus and has shattered. You need to diagnose that??? He then says that there is a sensor in that mirror that controls ac and thats why its not working. But Matt I only asked for a estimate which I received to far apart estimates. I never approved t move forward. He then says you should be happy I waived the fee FOR WHAT ITS BROKEN AND I NEED A NEW ONE!!! REALLY???
I then think about it and inform him that when the mirror what hit the AC was still working for days after. It stopped working after your tech took it upon himself to cut the wires to remove the hanging glass which intern killed the sensor. AFTER 27 days this is what you have for me. I advise him that I received to estimates far apart for the mirror and requested he provide me an accurate number immediately. He heads to parts department and returns saying the mirror is actually 330 and I need 2 hours of service TO INSTALL 2 PLUGS AND 2 BOLTS? Really i get another different price.
Turns out after 27 days I couldt get the mirror replaced the AC still doest work for some odd reason all my fluids were empty.
I did purchase the mirror today for 280.

Great Service. Faith and Suleyman helped me buying my first car/​jeep and they were great, always looked out for my best interest.

stardate 8.5.2015
After numerous attempt during stardate 6.2015 I made contact with this Matt «a lifeform» (or was it). I fear this Matt may have got lost in a worm hole or time continuum. Perhaps the evil «hackers» took control of his ship. (Was he not aware of the 1.4 million recalls?) Here we are in stardate 8.2015 and still no contact. Even their mother ship «USS Chrysler» is having contact problems. I include a transmission from the USS Chrysler:
Dear Joseph,
We at Chrysler take your complaints seriously. We regret the fact that
you have encountered this issue. We are committed to an improved focus
on customer satisfaction.
We have attempted to contact the dealership and received no response.
We will continue to reach out to them.
In the meantime, your concern has been documented, and I will be sending
a letter to the owner of the dealership, as well as to the Chrysler
Business Center, on your behalf, so that it can be reviewed and
addressed by those parties.
Matt if you get this. please safe travels and come home!

Had a great experience, they gave me exactly what I wanted and did not pressure me into something I didn’t care for. The finance guy came off a little abrasive when I refused to by any packages but our sales guy Nicholas Caracappa was great. I have always received my new cars with a full tank of gas this came with less than half. It would be five stars if the finance guy didn’t come off harsh and I had a full tank of gas.

Typical dealer experience, asking me how they are supposed to make money, as if that is an concern of mine. Local mom and pop store? I’ll pay a premium no question to support them; a huge giant dealership advertising itself as the largest in the northeast? Make your money on people who have no idea what the true costs of options are.
$ 300 dealer «fees» that the salesmen said «everyone has» but are clearly noted on the sales invoice as being negotiable and a part of the dealer profit.
Low ball trade, I got 1800 over the offer they got here which the budged 200 on after I called them out on the dealer fees.
I should actually thank them for being horrible, it made me shop around more and find the car I wanted for 600 less and almost 2k more for my trade, which allowed me to upgrade my options! lol

From start to finish, my experience was excellent. I walked in with certain needs in a car, in a certain price range, and left a happy customer. Thank you to Lisa and Amy for making it all happen so quickly and efficiently.

After a terrible experience at another Jeep dealership I was nervous but I found what appeared to be the perfect car online, so I decided to throw caution to the wind and give Westbury Jeep a chance. I first emailed them to see if the car was still available; a received a response email and then a follow-​up call from them to let me know the car was still available, so i set up an appointment to go in.
About an hour prior to my appointment I recieved a call from Suleyman Aydogan, he wanted to know if I was still coming in… I told him i was coming but would be a little late, he told me that was no problem and he would be waiting for me.
When i arrived at Westbury I gave my name to the receptionist and she paged Suley. He came over immediately and introduced himself, welcomed us to Westbury and thanked us for making the drive (I live in Queens).
We went outside to look at the car, he answered EVERY question, I felt very comfortable and at ease dealing with him, he was a breath of fresh air. He patiently waited while I looked over the interior and exterior of the car with my dad. It looked good so we decided to go for the test drive. He continued to tell us about the car and answered any and all the questions that we had.
When we got back to the delearship it was time to discuss numbers. I was nervous because this is when everything went left at the other dealership. Suley sat us down and showed us the folder that he had made with all the information on the car (he had highlighted portions prior to us getting there… Suley is amazing!!!). He thoroughly went over the carfax and welcomed questions. He told us the price of the car (no hidden fees!!) and asked us if we wanted to move forward. Offered to give us time to discuss, I told him that was unnecessary, I liked the car, I liked the dealership and I liked how professional he was, I wanted to move forward.
Everything was written up and given to the finance manager. Suleyman told us that we could help ourselves to refreshments while we waited… he even offered to make my mom’s coffee (he is truly the nicest person I’ve ever met!!)…everything went great with the financing… Bobbie was upfront about everything, very knowledgable and thorough.
Fast forward a bit, I went to pick up my car on Monday! Suley again answered all my questions… told me to call him for anything and even add air to one of the tires before we left the lot.
Thank you Westbury Jeep for making this experience truly great… every person was so kind and helpful… Suleyman you are a gem, thank you for being so patient and helpful, it was truly a pleasure!!!

When looking for a new car this is your place!
The atmosphere is fabulous, very attentive workers, they really help you with searching for your perfect fit.
I would like to personally thank Mike Petassi for giving me the real 5 star treatment, making this experience easy and working with me on the best deal I could get.
I’m extremely happy, and could not ask for anything better!
With a large variety of choices, Mike helped me pick my perfect summer time car and I love it! Thank you!

Absolutely disgusted ! The worse dealership ever! Don’t even go there. I bought my SRT jeep grand Cherokee in ⁰⁸⁄₂₀₁₅ didn’t get the car until Nov. Didn’t mind the wait. After I picked up the car assuming Westbury will do their work correctly. I was wrong. Until today !!04/​2015 I still haven’t receive my registration! Of course my title won’t arrive until the dealer transfer the registration. I made dozen of phone calls inbetween to ask what’s going on, And they kept telling me it might take 2 month~4month. I went to DMV at month 5 and found out Westbury jeep never even transfer the registration!!! I called them to confirm and no one was able to give me a answer and said someone is working on it now… Stil haven’t receive anything it is 04/​08/​2015. I also put down two more deposit at the same time as I bought the SRT Jeep. One was for the charger hellcat SRTand hellcat chenger SRT. Since I had such horrible experience. I decided to take my business else where. I asked them for a refund in FEB. It is 04/​08/​2015 and I still haven’t gotten my refund. I have the orginal receipt. I made dozens of phone calls to them. The manger told me that the accounting office had lost my record. I have to wait until «they get to the end of it». I spoke with the manger Bob last week. He had said that they refund me some money back. And they are still working on the other half. It’s been a full week and I don’t see any deposit from Westbury jeep to my bank account. I dont know how long this will take. But I know for sure it shouldn’t take more than two weeks! I will go in there next week with my orginal receipt and a bank statemt that states Westbury had charged me. If I don’t get my money back by then. I’m really thinking about taking legal action against them. Their service is horrible, their system is shit!
They couldve made another 150~180k from me by doing things right! But now I’ll definitely go somewhere else.

Last week, when it came time to trade in my 12 year old Jeep, I had the pleasure of spending a few hours with the folks at this dealership. Although the process was lengthy, and that was partly due to my insurance having issues sending the right documents, I found the service by Pete Motto to be excellent. He was extremely attentive about answering all my questions, concerns and really took a caring approach to the whole process. I really appreciated his help the whole way. And no matter how many questions I had, he found answers for me.
I’m happy to say that I now drive the most amazing Jeep I’ve ever had. This car is unreal and I love love LOVE the follow up service calls and customer service I have received in the last week alone. This dealership truly wants your repeat business. I’ve leased a bunch of cars over the years and have never had such a good customer experience. Hopefully the service over the next 48 months of my lease will not disappoint. Great dealership!

I have spent the last several weekends visiting new and used car dealerships in search of a reliable, affordable, and safe vehicle. My credit is damaged and I had some money to put down but not a lot. My wife and I have had the worst experiences imaginable. Bad service. Salespeople with no knowledge. Finance people that don’t really understand auto finance. Lies, lies, lies. We were ready to give up until when we discovered Westbury Jeep. What an AMAZING EXPERIENCE!
Jason, the salesman, was the ultimate professional. He was kind, patient and professional. He took the time to understand what our needs were and to show us vehicles that met our request, not what was needed to clear his inventory. He went over every detail of the vehicle and of the deal. No attempt to mask ANYTHING. I would recommend to anyone I cared about. He was fantastic.
Jim Ganga worked with us on the finance portion of the transaction. I assure you it was not easy. He reviewed everything and he helped to craft a deal that was affordable to us and put us in an even better vehicle than we originally thought we could afford. He responded to every call and every email. He gave me a comprehensive list of what was needed and didn’t seem to be making it up as he went along like the other dealers. He, too, was the definition of professional.
This is a great team and great dealership and they have made a friend for LIFE.

Just traded in my 2012 jeep liberty jet for a brand new 2015 grand Cherokee. I saw Salesperson Joe Seplow. Overall the transaction was smooth. I got the deal and car I wanted for the price I truly wanted from the start. I’ve been with jeep for a long time. Zero complaints so far. Joe is the man to see for a new car.