Chen Depot

Pro:
1. Good quality kitchen cabinets, clean and modern design with beautiful glossy face. The product is just as beautiful as we expected.
2. Nice color countertop. We brought our black splash when we went there to pick countertop. We took Edison’s advice and chose soho grey color. It works out perfectly.
3. Economic price for this quality level product
4. Quick order and delivery procedure. They try the best to make customers satisfy.
Con:
1. Delivery guy broke one corner of countertop. He fixed it finally, but the process is stressful
2. Cabinet measurement has 3 inch discrepancy. There was miscommunication between us and Chen Depot, so they might not take 100% responsibility. They finally helped us fix this with no extra charge. I highly recommend future customers stay on site when they do measurement and install countertop.

Bought granite counter top and porcelain tiles with them. The material itself was good but their service needs to improve.
I need them to come back to drill a drinking water hole for me on the counter top I purchased from them and I agreed to pay what the owner had asked for the service. The tech came with wrong tools so the service was not performed, later when I call back to ask about the reschedule, the owner then told me that she will not send her guy out to me again because she felt it was wasted of their time!
I could be a very grateful customer if they’d come back to drill the hole for me, instead, I am pissed off by the way how they handle the case! I texted the owner exactly what size hole I’d need before they come out but was blamed for wasting their time? I would not recommend this business.

I was undertaking my first kitchen renovation and Chen Depot came recommended by my contractors. Upon scheduling an appointment for measurements I was able to visit Chen Depot’s location the same day to discuss cabinets, tiles and counter tops. I appreciated the speed with which they handled my job since I was on a deadline.
The lady that oversaw my project was Gavini and she was a consummate professional. Her expertise helped me to create a kitchen that my tenants and agent love, and Chen Depot was able to out-​compete other businesses in the area. I would not hesitate to do business with them again.

The only reason they don’t get my fifth star is because they were slightly disorganized in the office when paying the remaining balance of my order, but that was fixed before I left.
I first had gone to Home Depot to buy my «granite» counter top for my kitchen. It took forever to finish the order and they had a lot of conditions with the order. I still bought the order at Home Depot but was not happy with my choice so the following day I cancelled the order and decided to go to Wayne NJ to make a new order with a better deal. On my way to Wayne I remembered that there was a granite shop on RT1&9 CHEN DEPOT. I thought I was just going to take a quick look then go to Wayne NJ. Well, I never made it to Wayne NJ, the crew in Chen depot had exactly what I needed at an even better price. They also came in the next day to make the templet and brought the counter 2-​days later. They were unbelievable!!! I explained my urgency and they took the task and nailed it! Again thank you so much to dexter and egor and everyone there at CHEN DEPOT for a great job… I walked in Wednesday and Saturday I have my granite

Chen Depot. I wanted you to be as awesome as everyone else said you were. And you started out *awesome* but finished mediocre.
Shopping in the store was quite easy and I was helped by some very friendly staff. My first measurement date went well, however, after the measurement I realized that things needed to be altered. Edison (I believe one of the managers there) let me know that he was not comfortable cutting the countertop (granite) if things were changing and suggested that once the additional work was complete that I have someone back out to remeasure. Again, awesome suggestion by Chen Depot.
The problems start from here. Chen depot missed not 1 but *3* measurement appointments. The first was on a day that I left work early; when I called they told me that the installer was on a job that took longer than expected in southern NJ and wouldn’t be making it. I was annoyed that I had to call them to find this out, but things happen. The next two appointments were scheduled later in the evening as I was no longer leaving early for someone to not show up. As stated, no one showed. What was worse was that the appointments were after the store closed. So, when no one showed up, I couldn’t call anyone until the next morning to find out what happened.
Finally, I got in touch with Edison who said that he would come out personally to measure. And while he was true to his word, I did have to call him directly as he did not show up on time (he was actually 30 minutes late). I finally got my measurements done.
Installation day was a nightmare. My installation time frame was 2:30 — 4:30; the installers *arrived* at 5 PM (of course, after I called at 4:45 to find out where they were). Upon their arrival, they were surprised to find out that they were removing the old counter top. Now, the entire time I dealt with Chen Depot, I was sure to clearly mention that I had an old counter top that had to be removed. Apparently, that information was not relayed.
After heatedly discussing things with Edison, the installers removed the old counter top, shored up the existing «cabinets» (they’re not really cabinets but more of a custom build), and installed the counter tops. For the most part, the installers were great. The issue with them was 1. Cutting the countertop in the house sending dust all over the place and 2. After pushing them outside, cutting the remaining count top without a wet saw and throwing dust all over my front porch/​yard area.
Afterwards, everything looks good. Based on the troubles I had, I don’t know if I would go through it all again for the amount of money I saved. Chen Depot really just needs to be more organized and communicate better both internally and with customers. I shouldn’t have to call them to find out that their worker (s) are late/​not showing up.

Obsessed with the quartz counter top I bought here. Price was great too! Didn’t like they had to cut the stone to fit it in but nothing can do about that and not their fault. Got some great bathroom tiles as well!

Edison and the team at Chen’s did an amazing job on my kitchen… Will def recommend them. Gavini was so helpful in the design and layout too.

I am very happy with Chen’s Depot, they have wide selection of cabinet and vanity, price is higher than HD’s stock item, but quality is much better than the stock item; staff are very knowledgeable and helpful, though some of the display models are not available. I picked up my order within a week. Highly recommend this place

Recently moved into our first home in Jersey City. It’s a brownstone home with a basement. However, the basement was covered with carpet and it smell moldy so I wanted to replace it with ceramic floor tiles. After reading the good reviews on chen depot, I decided to give it a try. Not only the floor tiles are very competitively priced and in good quality, but also the contractor did an amazing job on installation! I ended up hiring the same contractor again to do the wall tiles, which I didn’t plan to do at the beginning! The staff is very helpful and provided service of the highest standard! The manager Edison is especially nice!

After months of consulting with private contractors including Home Depot and Lowes, my father in law referred me to Edison at Chen Depot. I reluctantly walked into my surprise a Hidden Gold Mine in Jersey City. The customer service is great! The team is knowledgeable and dedicated. They have a tasteful selection of cabinets, mosaic, granite, quartz, tiles etc… Gavini helped me with designing a functional kitchen. Edison beat all competitors’ prices. I hired their contractors to install my floors, cabinets and countertops. Not only were they punctual, they were extremely professional (a hard working team). I was amazed with their skills. I love the results of my newly renovated kitchen and would highly recommend Chen Depot to all my family and friends.
Five Stars to Chen Depot!

So far, so good. This unassuming place on Tonnelle Ave has great customer service, better than competitive prices, and a fine selection of cabinets, counter top materials, and tile amongst other things. We’re redoing our kitchen and will be using their contracting services to perform the installing, designs, and demolition. I’ll keep you updated on the progress in doing business with this local, family run business.

My basement flooded and I needed to replace the laminate flooring with something more durable — so I decided on tile. I found Chan Depot by accident looking for another tile place. The price they quoted me was $ 200 less then two other places I had checked previously. Better yet they had contractors that agreed to lay the tile for a reasonable price (less than I was quoted by one contractor but slightly more that I was quoted by another). I went with them because I was able to negotiate the thinset mortar for free. The owner/​manager, Edison, successfully upsold me on updating my kitchen with granite countertops, offering to cut and install it for $ 30/​sq ft. They also designed and installed a beautiful backsplash for only $ 200. Overall, the floor and kitchen work was completed professionally and it looks great. These guys really go out of their way to do things right and offer good deals. I definitely recommend them for and home improvements from kitchen to bathroom, etc.