East Coast Collision

This is a great local family owned business. Love the text message communication. I needed a rental while the work was being done. My insurance paid for it but the fact that i could drop the car at East Coast, instead of the rental office made the process even easier. They did miss a process and called quickly to get the car back to the shop. They worked with my schedule and even offered a me ride. Even though i had to go back for another visit, the end result made me love my SUV more and it looked like new!

Great service. Family owned and operated. Lifetime guarantee on your car. In my case I had a lot of damage so they not only fixed the car. But cleaned it out too! I’ll definitely be a repeat customer.

We were on a long trip from Idaho to NYC when we got into an accident in Jersey City New Jersey. My pickup was pretty smashed up, but the gentlemen from East Coast walked us through the steps in having the truck repaired and worked with our insurance agents and wreckers to get our truck as fast as possible. Needless to say, they went above and beyond to help us during such a stressful time far away from home. My 2011 F250 King Ranch was fixed like new. In a time when in my mind my family’ well being was at risk, they came through royaly. I highly recommend them without a doubt. I don’t think I’ve received such a high level of customer service from anywhere else.

Could not have had a better experience completely professional and friendly. The turnaround was quicker than quotes truly appreciate the whole staff!

I have brought my car here twice and it’s hands down the best customer service I have ever experienced. It’s a family business where you can tell they really care about each customer. They’ll even drive you home when you drop your car off which is going above and beyond in my opinion. The work they did on my car both times was done so perfect that you would never be able to tell I was in a accident. Not to mention, my insurance company told me it would take 2 weeks and they got me my car back in 1 week. I never ever right reviews but I felt the need to because this business has the best customer service and does the best body work I have ever seen. Highly highly recommend this place.

It’s taken me a long time to write this review and I almost didn’t as I didn’t want to get angry again but hopefully this will help anyone thinking about bringing their car to these guys. Someone hit my 6 month old brand new car while parked overnight. This shop is close to my office and they had done some minor work on my rear bumper (someone scraped it turning a corner when it was a week old) and they did a decent job and since this was a relatively minor fix (it was scratched all along the drivers side but no dents just scratches) and they told me it wouldn’t be a problem, I figured they could do the job. To make a long story short they painted the front half of the car a different color. I now had a 2 tone brand new car. Then they tried to tell me that there was only one version of my color (there are 5 variants at least by the way — I’ve been shown the chips). Not to mention they left tools in my backseat and scraped the inside of the car. They insisted I bring it back to correct and after waiting 2 months (they were busy), I did. All they did was repaint the front the same wrong shade. Even they acknowledged it. They told me to bring it back a THIRD time and they said they would paint the whole side. No thank you. That solves one problem and creates a bigger one. Then I will have the whole side the wrong color. Throughout all of this the other persons insurance company was trying to help me as they are one of their preferred repair shops but I was told that I had to let them fix it. They already had 2 chances I wasn’t going to give them a 3^rd so I left it alone. Fast forward 2 months and I was finally going to pay out of pocket for another shop to do it correctly. When they took the doors off they found that the panels had been ripped out and clips were missing. They couldn’t even be bothered to remove the panels correctly. They just ripped them out. I called the insurance company and to their credit they sent an adjuster to the shop the next day and accepted liability citing East Coast had done shoddy work and paid for the job to be done over. They also informed me that they dropped them from their guaranteed shops list because of complaints about quality. Go to them at your own risk and only if you have an older car that you may not care about. Check the photos to view the one of my two toned driver side. Their work is messy — period.

AVOID THIS PLACE AT ALL COSTS… unless you don’t need your car for a month AND you enjoy additional damage done to your car than when you first took it in. I’ve never left a review before, so the fact that I’m leaving one now is definitely saying something. Early this year, I was unfortunately in an accident that wasn’t even my fault. I took my car to East Coast where I was originally told that it would take just over a week to fix and it took OVER A MONTH for me to get my car back. During that time frame, I had to call multiple times for status updates (as they never called me when they said they would) where they would give me another date of a week later then I would call just before that week and they would push the date back ANOTHER week. When they FINALLY told me that my car was done, I go to the shop to check it out and I find a decent dent, with the paint chipped off, on my hood that was NOT there when I turned it in. Obviously, I confronted them about it and they were able to confirm that it wasn’t in-​fact there when I first took my car in. Being that it was now on their dime, and not the insurance’s, they were able to fix that really quickly. compared to the rest of the service… in about a day or two. I go back to the shop to check out my car ONCE AGAIN and find that they somehow messed the lock up on my back door while fixing my 7 month old, BRAND new car. They had to order a part for that which took ANOTHER 3 days. So FINALLY I get my car back only to get back to my apartment later that day and discover pretty significant scratches in my car window (the same one with the lock issues) as well as scratches to my rear break light. Needless to say, I just took those as a loss as I refused to have my car in that shop for another day. So again, AVOID THIS PLACE AT ALL COSTS unless you want to deal with this type of service. They all did seem like nice people, but this sort of service and quality of work is just completely unacceptable!!!
The only positive thing that I have to say is that the older gentleman, who’s name I can’t remember, that would drive me back to my apartment on each one of these occasions was super friendly and made me not as OVERLY angry and frustrated. He commended me for being so calm about the situation even though I was SCREAMING on the inside!

Amazing service ! They fixed my 2013 Dodge Dart after I was rear ended and went above and beyond to help me! I got the car back and it Looks brand new. Couldn’t be more pleased :)

Unfortunately I had a collision. My insurance company referred me to East Coast Collision. I stopped by with my repair estimate from my insurance company at East Coast Collision, and I was treated super friendly by Chris and Mike. We discovered that the damage to my car was more than the estimate called for. Thus, Chris promised to call me later in the day to let me know when the insurance appraiser will be there for me to drop of my car for more accurate estimation. That phone call never came. So, I called them on the second workday after, and I was promised a call back. Never received that. Thus, two weeks after I had stopped in, I called again, as I wanted my car fixed! I spoke with Dawn, Chris’ wife, and she promised that someone will call me in ten minutes. No one called me or contacted me ever. So many futile promises of calling me, fixing my car, etc. None were realized, even if I was proactive and reached out to them multiple times to give them a chance to rectify the situation. Needless to say, I found another body shop, who ordered what is needed to repair my car, and gave me an appointment for later int he month. At least my car will finally get fixed!

I was referred to East Coast Collision by Progressive insurance when one of their insured crashed into my Audi Q5. I have to say that this operation is absolutely top notch! Not only were they helpful, pleasant to deal with, responsive, and kind, but they do impeccable work. My car was returned in perfect condition and they even shined up my wheels and touched up a couple of scratches for me. I highly recommend East Coast Collision for any of your automotive body work needs.

Very Helpful, calm and efficient.
I went to East Coast C, to have a photo inspection for my car insurance. Initially I was not to happy with their early closing hours, (who is available before 5 pm, people work) however I had a few extra hours this morning and I decided now was as good a time as any.
I walked in to a friendly and inviting receptionist who asked me a few questions and completed my paperwork quickly. (I am sure arriving 15 mins after they opened and being the only customer at that time may have assisted in this process being super painless)
Then someone from their staff, a chill guy whipped out his Iphone and snapped four pictures of my car and handed me my keys and a copy of the document. The information will be sent via an app to my insurance company and thats’ it.
I was done. About 7– 10 mins total. yaay!

These guys are legit… I used to live in JC (now in NYC) and back then I had a car. One day I woke up with one of my side mirrors knocked off. I didn’t know where to go, but I heard that these guys were good and my friend in the area recommended them to me. I went there, they were fast, efficient, nice and got the job done. Good price, too. I will be recommending their services to anyone in JC with car issues.

Awesome staff! Extremely helpful with the insurance, everything went smooth. Ask for Mike the manager, he’s great!!!

These guys are good… really good. Got into a minor fender bender and they turned back the clock and made my car brand new. It looks awesome! They even did an awesome job with minor detailing for FREE. These guys know about customer service — super friendly staff. The owner even gave me a ride home when I dropped off my car. Hopefully I won’t be back, but if I have to get body work… this is the ONLY place to go to.