Enterprise Rent-A-Car

The staff has turned over a few times since I initially started renting here. I have been working with Chardulay and Ibbin who have improved on the great service I was getting before. Thank you guys!

DAMAGED BY ENTERPRISE, PART II
If you’d like to go back to PART I, then click on the link below:
After Continental had successfully delivered the Dodge Nitro to our home and had taken away our Toyota Rav4, we decided to take the Nitro to the grocery store for a spin. The first thing that I noticed was that the Nitro did not handle at all like our Rav4 and had a feeling that my wife probably wouldn’t have liked it. It was bigger and bulkier and I felt more like a clumsy staggering giant plodding my way through the road than a nimble hunter that could effortlessly maneuver my way through traffic. My wife drove the Nitro to work on Monday and after that single day she was fed up with the car and wanted to have it swapped out. We had swapped out cars with other rental car companies, so we did not think that the process would be very difficult. Were we ever more wrong…
The next morning I called the Jersey City Enterprise office to discuss with them options for me to swap out the car. They said that it wouldn’t be a problem and that we could bring it back to their office and they would happily swap out the car for us. The only problem was that they did not have any SUVs that would be within the same car class available so we would be stepping down a class at best. They did say that they had a minivan, but I reminded them that my wife was looking to swap into a car that was smaller than the Nitro and a minivan would certainly be much BIGGER. They basically told me that I was SOL (Shit Outta Luck) and that I could call other Enterprise locations or check back with them before the end of the day. It should be noted that they made no effort to help me locate another SUV, but merely told me to try other locations.
Continue ahead to PART III:
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If you’d like to go back to PART VI, then click on the link below:
DAMAGED BY ENTERPRISE, PART VII
We left the Fort Lee location fuming by what was considered as a damaged vehicle by Fort Lee, but had been signed out as completely damage-​free by Jersey City. We called ahead to Jersey City within minutes of leaving the Fort Lee location to discuss the newly discovered damage and how they intended to deal with the situation.
What would next transpire with the Jersey City office soon became a complete nightmare. The Branch Manager who had previously been so helpful now became a one-​man «good cop, bad cop» routine. As both carefully listened to the details as we recanted the events which just occurred. He proceeded to interrogate us with the purpose of catching us in a lie and making us admit the possibility that we had caused the damage ourselves as it was impossible to conceive that they could have given us the car in this condition and failed to identify these areas as damaged prior to signing off on the car. The counter worker at the Fort Lee location told us that they should have had an Enterprise employee at our house at the time of the delivery. When we told the Branch Manager about this he came up with his own witty response.
Jersey City Branch Manager: The inspection was done at our office prior to pick up by the Concierge.
Me: We were told by the Fort Lee office that an Enterprise employee should have conducted the inspection in front of us, not at the office and then handed off to the Concierge.
Jersey City Branch Manager: Well, that’s NOT our slogan. Our slogan is «We’ll pick you up» it’s NOT «We’ll deliver it to you!» That’s your problem now and you’re going to have to pay for the damage to the car.
My wife and tried reasoning with him, but to no avail as this matter was not going to be resolved by this finger pointing part-​time Perry Mason. We knew that the only way that this matter would be properly investigated is through the insurance company that deals with Continental Body Shop which acted as the concierge who would deal with Enterprise on our behalf. Like many other body shops, Continental has a relationship with Enterprise who kicks back a percentage of the rental charges to the shop. However, Continental is not willing to lose their relationship with the insurance company over a hot-​headed Branch Manager that was an Epic Fail when it comes to customer service.
Continue ahead to PART VIII:

my husband and I have been renting at this enterprise location for years and the staff, especially branch manager Natasha, never fails to be so courteous and always provide top notch customer service! and best of all, they have some fun cars to choose from! Natasha, thanks for upgrading our rental to the Dodge Challenger… we’re really enjoying it!