Entourage Moving System

I had to help move my grandma across the country and was recommended to go to these guys, and they were great, fast friendly, and no issues what so ever. It sucks to see the negative reviews on here, because i know that for every bad review so many other probably satisfied customers dont think to review them. We were definitely happy with their services and pricing.

the Sales Rep Blake threatened me and called me vulgar names. My belongings were cut up and gashed. The job was never completed as promised.

Put my household items up for bid from several moving companies. Blake called me and told me bids from other trucking companies were unrealistic and I should «date» and «go out to dinner» with any trucker who will love my personal items for the price quoted. Hung up when my husband picked up the phone to explain he didn’t appreciate how I was being treated.

DON’T USE THEM. They don’t even deserve 1-​star. Alliance Moving (a broker) booked Entourage for my cross country move and everything went wrong. There was not 1 single thing that went as they said it would. And they never apologize for anything that went wrong, as if it’s not their fault. If Alliance books Entourage, run away and find someone else. Better to stay away from Alliance as well. Before you book your moving company, make sure you know your rights (
). I was way too naïve and trusting.
1. They were supposed to come between 10am-​12pm, they showed up at 5:40pm. Apparently their truck broke down.
2. They said I never gave them a date of when I wanted my stuff delivered. It was actually written on 3 of their documents, which they must’ve never checked.
3. They couldn’t figure out when my stuff would be delivered, as they couldn’t find a driver. Came over 1 month later.
4. After they finally started moving my stuff, they said it would take about 1week, but took 2weeks because their truck broke down, again.
5. Jennifer, the girl in customer service, yelled at me because I was expressing my frustration and then hung up on me as I was speaking.
6. I asked Carl for the drivers number and he told me he knew what he was doing as he had been doing this for 30yrs. Later I found out that he had given me the number for the dispatcher and not the driver. Jennifer, their own employee, was the one who told me the number they gave me was incorrect.
7. They never answer their phones. I left several voicemails and they never return calls. They only returned calls when I would go through Alliance. But at the same time, they asked me why I don’t call them directly.
8. They said the driver would call me 24hrs before the delivery. He called 12hrs before (the driver, Mauricio, was very nice and responsible — not an employee of Entourage).
9. Entourage calls to say the delivery will be in 2 – 3 days, but the driver had already called me that day and said he would arrive the next morning.
10. Entourage calls me the morning of the delivery and says the driver should be arriving the next day. But the driver was already on his way, and would arrive in 2hrs.
11. THEY LOST 1 OF MY FURNITURE ITEMS.

Here is one more review. This company totally sucks. I have been talking to Lady called Jennifer to get my bed assembled and she says she can’t do anything about that. After and argument she would just hung up the phone… First they will say they will call me back but they won’t. I told her i want to talk to Gerry (Gary) salesperson who was the person who commited to deliver everything properly. 1^st they kept saying he is busy etc… Later it turns out be there are only two person in the company She and her boss. I am not sure what’s guffy going on there but this moving company totally suckss…

I moved frequently and I chose to use Entourage this time. Whenever it comes to moving its always stressful, but Carl helped out alot taking the stress off my hands. The movers showed up on time and loaded my items without a issue. They showed up in Florida in 5 days which was pretty good for all the items I had them transport. The movers were very clean and polite, which was a nice change because most moving companies workers look like they were hired outside home depot. I will definitely be using them again, thanks Carl and the whole Entourage team.

This is the worst company ever. They are thieves, liars and they toss your valuables around like garbage. I went through Alliance, they are also liars and swear they are the moving company when in fact they are only brokers. They destroyed my dining room table, broke my 55 inch TV. They put in a compartment on the bottom of the truck, never strapped down, and it bounced all over the place from NJ to AZ 2400 miles. These people are liars and deceitful. STAY AWAY! They also broke 4 of my plastic bins I had packed and closed with duct tape. They stole jewelry and NY Yankees collectibles. They even stole office supplies and batteries. Not to mention other sentimental things I got from my grandchildren. How low can you go. Don’t trust them! They are scammers and liars. I hope they get what’s coming to them. Karma never forgets an address. Hope they rot in hell. They get zero stars from me.

They were 3 hours late to pick up my things which caused me to miss work because I had to spend an extra night in on instead of driving to Virginia.
The to deliver my things they risked the lives of Their couriers and sent them out during a hurricane.
To deliver they say they’re going to give you 24 hours notice but I got less than a days notice! Anything expensive was broken, including a huge mirror in the back of a China cabinet as well as would work on another piece of a different China cabinet.
I have contacted Carl to set up my move and hopefully it will get fixed or replaced.
If you decide to use this company please be aware that they will take your money and waste your time

If I could give this company negative stars I would. DO NOT HIRE THEM! They showed up 2−½ hours later than my 2 hour window, and my delivery process was completely unorganized. They will tell you that they are the «movers» when in fact they will put your stuff on another companies truck and not disclose this procedure/​policy to you. I know bc due to their previous complaints here and on the BBB I SPECIFICALLY asked about this procedure. They lied to me over the phone to get a sale and then denied anything they did was illegal. Whether it’s legal or not, it’s deceptive and poor business practices. This «other» company then delayed my delivery due to mechanical issues one day, and then he locked his keys in the truck the next. I didn’t even know who the guy was that called bc I didn’t recognize the name of the company, as it wasn’t Entourage. They broke many things, damaged many things, and lost a giant box of my most valuable home things. Many of which cannot be replaced. The follow up service has been poor and that’s being kind, I have had to do all the investigating into these shady practices they use and am still currently consulting with an attorney to find out if what they do is legal, and where I agreed to it, but I have yet to get anything resolved 3 weeks later. I will file a claim and I’m sure I’ll get peanuts, but mostly what I want is for NO ONE TO EVER HIRE THEM!!! The only correspondence I have received has been one phone call from an operational manager after I threatened a lawsuit. Just do yourself a favor and avoid them all together, there are too many options out there to deal with this garbage service and the people that provide it.

I was moving from Delaware to Texas. This is the worst moving company I have ever dealt with in so far moves I did. I am seasonal mover as I move all the time for consulting in IT. I book through Alliance and they gave the Job to this moving company. The person «Reenay» who calls from dispatch is piece of shit he talks as If he is doing a big favor to you by moving your stuff and he always demands you to follow his way of move dates and time. These guys came a day before my date of moving. I was promissed that they will contact me a day before the delivery date but the truck driver called me 3 – 4 hours before and asked me for delivery. Now the whole drama started. They took whole money first in cash and then they missed my mattress and other stuff and did not brought over. Upon asking they started giving me all stories and asked me to wait and It is coming in another truck. I gave them the date and time when I wanted It as I wouldn’t be at home and guess what again they started calling me a day before and threatening me pickup my mattress and will put in the storage and charge me extra to deliver it. It is still not delivered and I am hanging in middle. Bottom line is we shouldn’t be picking Alliance Broker as they always gives there job order to this company and It is worst.
I would never come back to do business with Alliance and with this company either.

I know moving companies are hard to find but I book through Alliance and then they booked this company for me. Wish I knew this before my move. I would have looked them up to see the awful reviews. I give no stars to them. Took them 24 days to deliver. Let’s start with the puck up. They were late of course. No call the day of delivery to advise how far away they were.
Upon pick up when we went to my storage unit my Christmas ornaments they just tossed around and got broken. Then they try to tell me I owe more money. Um no when I booked this they had my full inventory.
Ok so they leave in their way. Apparently they don’t drive on 4^th of July weekend. Eventually I am told they will deliver on a Sunday when no one is open. Well they then tell me they can’t get their 18 wheeler in my community and will deliver the next day and I will be charged and extra $ 250 for this. No delivery Monday. Finally they delivered Tuesday which was 24 days after pick up. The only good review they ate the $ 250 and didn’t charge me cause I complained and called enough.
DON’T USE this company!!!

I know moving companies are hard to decide on and it’s a leap of faith, so in Dec.’13 when I decided I was going to move from Connecticut back to the South, I made a lot of inquiries and received a lot of calls.
As luck would have it, the sales person (at the time) from Entourage Moving System, Inc. in Jersey City, NJ was very persistent, which I actually liked, and when I called her she had all the right answers.
They were a dream come true for me. It was a year after my Mother had passed away, after having to live up in Connecticut for 7 years following Hurricane Katrina in New Orleans, and I really was overwhelmed with the moving process and the sorting out, selling, giving away, and packing process.
We set a date for pick up based on the date I was going to move out of my residence. The movers came, with extra supplies that as it turned out I needed, and very joyfully packed up what they could, and helped me pack up everything else that needed to be backed up. Of course there was an extra fee for that, but I needed the help, as my goal was to downsize and as I said the task at hand, being single, with some help from friends (but you can’t burn out friends either).
I also hadn’t known my address yet, as I was moving to Austin TX and staying with a cousin until I found a job and then my own residence. THE FIRST MONTH OF RENT IN THEIR STORAGE FACILITY WAS FREE! I couldn’t pass up that offer and as it turned out, I ended up not staying in Austin and moved back home to New Orleans. It wasn’t until MARCH, 2015 that I was ready to receive my belongings again.
Fast forward to present time (a month ago)… by the way, I’m still unpacking… The movers they hired to bring my belongings were very professional and quick at what they did. They came in one morning, sorted the route to enter my apartment and proceeded in a very timely and professional manner.
The best is coming. How the original movers packed my things for me is unbelievable. With a lot of care… Not one thing was broken… I’m still unpacking and will probably for another month or so, as I am working full time now and more than 40 hours… so it all takes time.
The price for storage was quite reasonable and I had peace of mind that it was in a very secure location, and weather-​proofed.
At the end of the moving journey, I had dealt with Rose, the office manager, who is a real delight, Henry the Storage and Moving manager who is terrific, understanding of hardships, and very fair, and one of the Owners.
I hope I don’t have to move again any time soon, but I would recommend Entourage Moving Systems, Inc. very highly to all who are in need of the service. I’m not sure what occurred with other people years ago, but they were nothing but super with me. From the time they came to pick up and pack me up, to the time my belongings were in their storage, to the delivery.

THIS IS THE WORST MOVING COMPANY EVER.
DO NOT USE THEM.
They came 8 hours late to pick up my stuff. Charged me double my estimate, all of which I provided for my inventory assesment. Delivered 5 days late. Broke many things, half of my boxes were mangled, and they were moving grade boxes. They gave me a table that wasn’t mine. Broke a leg clear off my desk, and offered $ 42 in insurance for a West Elm desk. To top it off, the movers left after they delivered my items and did not even say goodbye or go over the inventory sheet with me.
The office is incredibly unprofessional. Avoid avoid avoid.

We moved 2 months back from Philadelphia area to Baltimore. Since this was the first time for us moving with a moving company, we decided to get quotes from multiple companies. We had a very short time frame to find a moving company (10 days) and we went to
and got 6 quotes. Entourage seemed to give us the most competitive ($ 1325). To cut costs, we had decided to pack the boxes (10 in total) ourselves. We were also told that same day delivery would be made because it is only 115 miles.
Our estimate also included a clause that is like the following:
«„Packing Materials: Packing materials such as Plastic Covers, Bubble Wrap, and Boxes are not included in this contract unless agreed upon at the booking and in writing. These materials are available but at an additional charge. Our trucks are equipped with a full range of assorted packing supplies upon request. This does not imply for Full Packing Service Moves because ALL packing supplies are Included in your rate.“»
We called back the company and we were told by their secretary Christine, that our move is a full packing service move for our furniture, all packing and wrapping is included. She sounded very knowledgeable and trustworthy on the phone.
After looking up reviews online for entourage, and finding no negative recommendations, we decided to go ahead with Entourage. We had to pay about 30% of the estimate ($ 351) to make a reservation. They came on time, staff were nice and the packed the furniture with blanked and plastic. I was told that once my furniture is weighed they would know the total cost, and that the total cost may be lower than the estimate if my furniture weighed less than 3250Lbs. They told me that they would call me with the total cost after weighing the stuff. Before the truck left, I paid another $ 800 using my credit card. My expectation was that I would have to pay around $ 200 at the time of delivery. When I asked what time they would reach my apartment in Baltimore, I was told, to my surprise, that they would not deliver on same day because they will have to fill up the truck with stuffs from other people that are going Viriginia, and that they will deliver within 7 days, but they cannot give me an exact date of delivery. Being extremely busy as a physician in the hospital, I found that very inconvenient, because I had taken the whole day off for moving that day, and now I would have to take several hours off on another day.
I was called by their staff the next day that the weight was 10 Lbs less than the estimate and that I owed them $ 600 on the day of deliver. I was in the middle of a patient encounter and I could not take to them in detail, but that did not sound right. When I called Christine back the next day, Christine told us that she is only responsible for giving out estimates and that we have to talk to Priscilla who is responsible for delivery. We were told that the total charge turned out to be higher than the estimate because of the plastic wrapping they used when they packed our furniture. I told that we were told that this was a full packing move and that we do not have to pay extra for packing. She tried several times to make me feel as if I did not read the contract and that I am calling them I was talking about. She later told me that Christine is a new staff and she made a mistake not communicating clearly to us and that she «reprimanded» her. I wanted an answer regarding why I should pay for a mistake her staff made. I told her that I did not feel I should not be made to pay for a charge that I did not knowingly agree to, and she told me that she would call me back after having a meeting with her staff and owner.
3 days later, on a Friday, I was called that they were leaving Philadelphia to deliver my stuff. Because there were 3 flights of stairs (7 steps each) I had to pay $ 150 extra on top of everything else.
3 weeks later, after not hearing back from the company, I called them again. Explained everything again, and asked that I need a satisfactory explanation. I had to go through the same conversation again. Priscilla told that she does not have the right to make a refund but that she would call her owner and discuss with him and give me a call back, but 1 month passed by I have not heard back her.
My conclusion is that Entourage deliberately gives you a false estimate to sound more competitive than other movers. They do not mention that your move is a full packing move on paper, but say that if you ask them on the phone. And when you pay them the non-​refundable reservation fee and load your stuff to their truck their tone changes. You feel like you are stuck because you do not want your furniture to be kept hostage. At that point they forget everything they talked about and start pointing you to each and every word on the contract (some of which are vague) and charge you outrageously extra. That’s how they make a profit.
I feel swindled and angry at myself that I made such a poor choice.