Hoboken Quick Service Radio Taxi

The WORST. I called them at 5pm and told them I needed a car to get me to the train station; they told me he’d be there in 10 minutes. To make life easier for them (and because I had a train to catch), I told them I’d wait out on the corner, even though it was about 25 degrees out. After 15 minutes with no car in sight I called them. The guy said he would be there in «3 minutes.» Another 10 minutes tick by and I call them again; no answer. I started walking to the train station and called at least 3 more times just to cancel the car since I was so ticked off, but I kept getting either a busy signal or an answering machine. They screwed my schedule up so badly I wound up missing my train by 2 minutes because I had to walk. NEVER, EVER, EVER AGAIN.

Says $ 30 From Hoboken to EWR at reservation. Then $ 35 once arrived at the airport.
Is there a Hoboken cab company that is not a bunch of crooks?
How do you give negative stars on Unilocal?
The guy was on time though. And the driving was fast but not painfully brusk.