Pandora

RIYA… The Manager or so called boss is the ABSOLUTE WORST!!! She seems to be angry at the world and does not know how to speak to great loyal customer or her employees ! I have bought many things from this store and I will NEVER go back! She lost one of her best customers and if she keeps her Snooty, BIG MOUTH up, she will not be in business much longer! RIYA needs to learn customer service! All I wanted was to return 1 of the many things that was bought at her store (with myself being in her system) with loosing my receipt and it turned into her talking down to me, yelling and practically calling me a liar!!! Really Really this is how you treat people??? If I could give you big fat Zero that’s what you’d get. You are not even worthy of a 1 star, be glad you got that! I would NEVER step foot back in your store and you are the reason why whomever reads this should run far away from PANDORA NEWPORT MALL!

I don’t like the service at all, what do u mean u need a receipt??? If a friend buy you a gift u need to have the receipt from your friends??? It don’t make no sense at all, and Pandora have a warranty for it??? Thing broke u can’t fit and u need a receipt for it, wtf ??? Is better u closed down the store and make no replacement for it. What kind of service is this??? Shit place never go back no more, is not worth a penny to buy shit here.

I wish Unilocal had negative. Worst Pandora store ever! Walked in to get my bracelet cleaned which is nicely advertised to one when you first purchase it and it’s like I was Asking them to take a pay cut… I swear I hate going to this particular store. The service sucks! These people have no true sense of customer service, they only want sales, you can tell they are just hungry for sales which is fine but I mean don’t forget there are still plenty of people I could buy a bracelet for but NOT HERE! So I go today to drop of my bracelet to get cleaned and the first girl I walk up to is texting away on her phone too busy to notice I’m in front of her face, once she sees me she asked me what I needed and I told her I needed my bracelet cleaned she doesn’t even look at me once more and just turns around and asked someone else to help me, she was so rude. The guy who was the assistant manager wasn’t bad, he took a book and wrote stuff down and made me sign, told me to come back in 30 mins I came back in 45, when I walk back in I noticed he was doing a sale so I didn’t want to bother him, I went up to a girl and asked her for help getting my bracelet … she said who helped me before and I pointed at the guy and she said I had to wait for him that he would know what my bracelet looks like… Mind you she’s not busy at all. Ok so I waited… ANOTHER GIRL sees me … And same story?! Ok … Anyways one more GIRL SEES ME upset and says they’re looking for my bracelet? I was like what? He sees me and goes to the back and brings me my bracelet … Not even touched no one cleaned it… 45 mins? And you couldn’t even dip it in something? He grabbed a cloth and went at it for like 4 mins trying to hide the fact that it wasn’t cleaned… Like ok dude. I just want to go… 1 hour of my life wasted… To have my bracelet babysat… Never ever going here to buy anything I rather go drive 30 – 40 mins out of my way. Then give this particular Pandora my business… They just don’t get it. Look at my Unilocal I hate giving bad reviews but I swear I think it pains this store to help other than sales. Ugh

My boyfriend and I frequently go to movies at this mall and sometimes we do a little browsing/​shopping afterwards, which is how I got turned onto pandora. I always thought their classic moments charm bracelet was a little juvenile/​tacky, however I really like the elegant aesthetic of their essence bracelets and recently I’ve been turned onto the rings. I’m a bit of a jewelry junkie and while I do think the designs of Pandora rings are pretty basic/​unexceptional and similar to much cheaper designs on etsy, it’s actually really good quality with a lot of detailing and they don’t skimp on the silver. I’m also not a big fan of CZs but for some reason, their pave detailing is exceptional. that being said, I suggest you try the brand out during one of their promotions– they have free bracelet promos in march and september. And while their jewelry is relatively affordable (cheaper than Tiffany’s), it does add up! As for the staff, I feel there must be a high turnover because I never see the same people twice, they strike me as young students rather than career retailers so my expectations for service isn’t too high. I’ve never gotten any attitude and whenever I have any problems with my jewelry, they always offer to replace, but I can see how people might not find them inviting because there not super friendly and give off an attitude of ambivalent indifference, however again my expectations aren’t TOO high since the entire mall is ghetto.

I’ve had the misfortune of having to shop here 3 times since March of 2013 and every time I walk out regretting having the immediate need to go to this location.
I’m always encountered with rude, uninterested individuals that cannot be bothered to help you in the least and seem absolutely miserable to work there.
I placed an order on September 21^st and was told it would be in by the following Saturday and that I would be called. I called two weeks later to check on it and supposedly, my order cannot be found. I was told I’d receive a call back after they inquired with the manager. I asked employee if he was actually going to call me back as I had already dealt with something similar in March and never got a call back and he said of «course I will». Lies!
I called back a week later and again the same song and dance. AGAIN, no call back and no one can locate my order. Called again this week on Wednesday and I was again told iI’d receive a call back and guess what, no one has yet bothered to call me.
You have my money already and I have no items. I will come in personally and I better walk out with my items or my money back.
I will be contacting corporate about your service, or should I say lack there of. It’s truly appalling!
Thankfully, I have other location options that i LOVE (Willowbrook) otherwise I would have to give up my love of the brand and your merchandise.
NOT EVEN WORTH THE OBLIGATORY STAR.

I went to this store twice and the staff were decent and helpful. My most favorite Pandora store so far!

Hands down the worst Pandora store to go to. The employees are inefficient and without manners, the manager is condescending. I have friends and family members who love this jewelry line and I am filled with dread when I go to this store to purchase anything for them. I would rather drive the extra 20 – 30 minutes to Short Hills or Willowbrook for better customer service. DO NOT SUPPORT THIS PARTICULAR STORE.

It used to be so easy shopping for my wife for Christmas. She would start dropping hints two or three weeks, even a month out. As time goes on, it is getting harder and harder to shop for Christmas items.
My sister in law has turned my wife on to Pandora. She received the bracelet last year. Now, I guess it is my job to fill it up. That being said, I purchased three charms. They are a Saint Nick red enamel charm, A snow globe white enamel and a dark green pave lights charm which looks like a Christmas ornament.
As most of you that read my reviews know, I usually post pictures. Not this time, not until after Christmas so the wife doesn’t snoop. :)
The prices were very reasonable. The sales associate Susan, who was in training, was very helpful picking out the charms. Considering that it is the week before Christmas, and it is a mall, I was in and out in less than 30 minutes. The value of that is «priceless». Hopefully she will love the charms. Maybe I will post pictures after Christmas.

This pandora is the worst !! I have visited other pandora stores but I have had the worst experience in this one shopping at a less expensive store with ex cons or former drug addicts would be a better experience then shopping her! The owner is very unprofessional and rude she came out of the back and I saw her yelling at one of her employees while they were trying to assist me. She then have a rude smirk ad walked to the back. I know that is not the first time this had happen here since some of my girlfriends who shop here have witness this. I suggest this owner learn some management skills or learn how to treat her employees better if she wants her business to ever get anywhere if not she should close it or sell to a person who is willing to be more professional. I will never visit this store again it was a very unpleasant experience and I suggest that people do not visit either unless they want a horrible experience.

I received a bracelet as a gift and was big for my wrist. I went to change it. The employee was very nice and offer me the options. I also bought a charm. The treatment was very professional. I didn’t feel the pressure of get something. There is a diversity of jewelry for your preferences. Definitely I will go back again.