The Home Depot

If big box stores wonder why they lose customers to Internet shopping, here’s why… Your customer assistance SUCKS!!! Associates scatter like cockroaches when you need their assistance. I’d rather pay shipping prices from places like Amazon or eBay than be ignored by a human. Truly amazing what we’ve come to as a society. If staffing is your problem, hire more staff. If motivation to work is the problem, then fire unmotivated staff members and replace them with people who want to actually work.

Bad customer service, very rude employee.
I ask for a manager they send me someone !!
I called the headquarter to File a Complaint
They told me that this R… n is not a manger, so they lie about his position ‚
Do not believe them
I will never go back

I bought a warranty for a $ 1000 generator
I pay $ 189 for this extended warranty
I need the generators to be repairable and this has been the most difficult and disappointing experience a have ever have
I have been a costumer for a long time buying thousands every year
I must say that incompetent, impolite, nonsense it is not enough to describe the kind of service that I have received.

Thanks a lot for your data breach. Don’t use any credit cards at Home Depot. My credit card company had to cancel my card and reissue a new card because of poor data security here. Now I need to contact all my auto pay vendors to give new card info to clean up the mess they caused. No contact from Home Depot. No apology, or any compensation for all the troubles they caused.

I’ve lived in Jersey City for almost twelve years now and have been shopping at this Home Depot pretty much since I moved here. The customer service has indeed improved over the years, perhaps with the advent of the Lowes up the street and the other Home Depot store that opened a few years ago near the Holland Tunnel.
As someone who drives extensively around New Jersey, I have visited several stores within 50 miles away of this location. I have found that the customer service is rather friendly, indeed more friendly than most other Home Depot stores I’ve been to. You see them joking around with each other concerning work-​related topics without detracting away from the service provided to customers, which I see is a testament to a healthy workplace as opposed to having sullen folks projecting an air of indifference towards their customers.
I have had issues with a major cabinet installation as well as appliance delivery, but these issues are hardly the fault of this individual store. Rather, they are the result of dysfunction from the subcontractors that (I believe) all of the Home Depots in the area are obliged to use.
The important thing in both cases for me was that the associate (s) in charge of the project, order, or customer service issue stick with me until the end, and in all cases, this criteria was met. Hence, there really is no reason for me to give this store any less than four stars.
Seeing the negative reviews from other Unilocalers, I can understand their frustration. But the folks working at the store can only do so much. I have waited just as long at the Holland Tunnel Home Depot and the Lowes for help at different hours of the day.
I prefer this location over the Holland Tunnel one because generally, this store carries more inventory. My suggestion is to check online prior to leaving home whenever possible.
And no, I don’t work for the store or Home Depot. I’d write a review for the Holland Tunnel store as well as Lowes, but I haven’t had as much experience at those stores.

I dislike this Home Depot a great amount. I went there sometime possibly around September of October 2014 on a weekend. I was trying to do a DIY project and needed a couple of things on my list. As soon as I came in their was one Caucasian girl in the front. She did what she was supposed to do which is ask if we needed help which I liked a lot. We declined (I was with a friend) and kept looking around as I thought I would find the things I needed myself. In my search I saw I was having a hard time so I sought help. What should have only took 10 – 20 mins to find what I needed took an hour and in the end I still didn’t find everything. NO STAFF was «SPECIALIZED» in all of departments I was looking for materials from. Everyone was on their «Oh, I don’t work in that department» mindset. It happened more than 5 – 6 times that no one was able to help me. When some worker I asked dispatched to put an «All Points Bulletin» on the person who works for that department the worker was no where to be found for more than 30 mins. Is their only one person who works for every department because no one was helpful at all! Except the Caucasian girl at the front door, but later she became missing as well when I went back to look for her and ask for help. But it’s not her fault, she asked me and I declined at that time. I WILL NEVER EVER GO TO THAT HOME DEPOT AGAIN.
P. S. I went across the street to «Lowes»! Let me tell you… I wasn’t in there for more than 10−20mins and all the staff were super helpful! I was upset at the fact that I should’ve just went there in the first place. They all knew what they were doing. If you want to go to this «Home Depot» do not! Lowes is right across the street and you will thank me!!! They are super smart, super helpful, and if they don’t know something they will «Make Sure» you get the help or find exactly what you need!!!

General Home Depot. They have home repair stuff and people to help you find your way to finish your DIY project. I came in for curtain rods. The selection was minimal but I did find something I could use. The price was fair to high. Staff did help direct me to the curtain rods without any hassle. Bthrooms are fairly cleanish.

ordered gas range… easy part… delivery…no problem if you can afford to take off from work and wait all or half day.
Staff is always courteous and helpful

Needed to get tiles and materials for a kitchen backsplash I was installing myself. John was exceedingly helpful and friendly, and saved some money, too.