The UPS Store

The closing hour for UPS is 7pm today, we walked in at 6:55pm and they were unwilling to help us because they were close to closing time. Lynne had no customer service and responded with «so what» when we didn’t know why we couldn’t be helped. The two girls that were «working» had disgusting ugly attitudes and should be fired. UPS closes cashiers at 7pm not 6:55pm. Avoid this UPS for your own good. I wish I could this place ZERO stars or even negative!

They were really nice to me – especially a young gentleman – but the chatter and how they treated a man who clearly had a language barrier was deplorable. They continued to talk loudly and obnoxiously about all the stupid customers that come into the store. One employee detailed how she saw someone struggling with the door but left him to it and just looked because there was an obvious sign in front of him. I gave them two stars because –again they did not try this behavior with me. The manager was sitting right there letting them talk this loud and obnoxious and chiming in. I went back in with a question on my receipt just to see if I could get some tude because I was really disappointed in their behavior and honestly wanted to see if they would try it with me but they didnt. My advice is to the manager: There is break room talk and then there is professional behavior. The employees who work under you, particularly the really loud young lady and older loud gentleman are fundamentally unemployable at most places, even McDonalds. This is a direct reflection of you because you are not setting any professional boundaries for them to work within. Not asking for 5 star but class it up a bit, thanks!

Bottom line: I’d say there’s a 70% probability that something will go wrong if you use their services. Unless you have no other options, don’t use this store.
I have dealt a lot with this store for print jobs and the service has varied from «middling» to «atrocious.» I’ve had to ask for multiple reprints of documents they messed up. At least simple B&W portrait prints of text are pretty hard for them to screw up, but anything else is a tossup.
Recently they managed to F up something as simple as mailing a flat mailer.

Worst UPS store I ever dealt with. The guy behind the counter was rude and misleading. He said the only way we could get a print was via email. Later when I asked him if we could use a flash drive, he said yes. Then held my flash drive as ransom so I wouldn’t bolt with my prints. Said they didn’t print double sided and charged 13 dollars for a $ 5 job. Condescension was just free. One of the worst ever.

Lady with glasses at the counter is very very horrible… she is not cooperative at all. try to avoid this UPS Store.

This is not a review of the UPS Store but rather that they are allowing a scam artist operating under the name of Internet Domain Name Services Inc to send and receive letters from their address. Suite # 289. Also reporting to BBB.

Sent a document over for printing, and their computer misprinted it. Tried to tell them that their printer was misprinting the document — and it was their fault. Rather than look into the issue, they tried to charge six dollars for printing a three-​page document and insisted that their printer was not at fault, when clearly the document had been showing up correctly elsewhere. A bunch of nasty, overzealous, know-​it-​alls who were promptly reported to the owner of the store. Even the manager herself couldn’t use common sense to figure out that the customer was right. Disgusting experience. This place is run by angry, awkward, young boys with sweaty glasses and bad attitude problems. Go elsewhere.

I needed to get a legal document notarized and mailed overnight. I looked up UPS stores online to find out which ones had notaries on staff. I called my short list, and this store was the only one whose notary was not out. I was really lucky to have found this place. Dealing with legal stuff is stressful (to me anyway), but staff members George and Lynn made things go really smoothly for me that day.
I would go definitely go here again — especially because it is conveniently located by Journal Square Station.

Went to the UPS store to send fragile contents to a friend who recently moved to the west coast. As she entrusted me to make sure her precious cargo was delivered to her, I was very nervous about who I should trust with this task. The UPS store staff was very helpful and understood my plight. They were able to pack and ship for a very reasonable price (I was actually surprised). They also provided me with a timeframe for packing and delivery.
Next time I need to ship items, I will definitely go there.