Travel Car Service

Used this company several times for transportation from Hoboken to Newark airport. I notice they arrive on time rather than earlier than the requested time, so give yourself some a bit of buffer when booking. Drivers are usually nice and cars range from newer to older.

Transportation Company Travel Car «Service» 222‑9505 should pick us up from the cape Liberty NJ:
Worst experience ever!!! Transportation was ordered for 8:30, came at 11:00 after ten calls from my european mobile. The Lady always said, that the driver is there in 5 minutes, but he wasn’t. Then she said, the driver is there, and can’t find us, but he wasn’t. After I asked, if we should take a Taxi, the lady from the company said, no the driver is on his way and the ride is free.
Later she said (or maybe it was another women from the same company) only the stopover is free. We paid more than $ 100, — for waiting and calling in our vacation time. That is cheating Tourists, isn’t it? What could we do? We paid after discussion.
Than, the driver didn’t speak English well, he didn’t know the Mall The Mills at Jersey Gardens and drop me off in the middle of nowhere!!! I asked him, if he have Internet, to find the Mall, he said no. I had to took Taxi Gonzales to the Mall which costs another $ 50,-. And the driver from Travel Service wasn’t able to find the Hotel in Manhattan, but we had the Name and address. Finding the 40^th Street is in NYC easy!
No GPS, no Internet, no english!

I have called Travel car to pick me up at 6am because I had to be insanely early at work that day. They showed up 4 minutes late, the car was clean we got where we needed to be in time and, rarely today, I actually paid the right price for the ride!
I have to say I was worried after the call center didn’t ask for my phone number that I’m going to get screwed here but I decided to wait 10 minutes before I call a different company. As others have noted the call center really is not very professional but the driver was as good as it gets. I noted also that he didn’t have displayed his cab license, but the name of the company was engraved in the car seats and on the side windows. Not very professionally run business … and I would say the city of Hoboken or NJ state or who ever else is to take care of our safety levels are allowing for this to happen.
All in all I got a smooth ride with them and 4 stars are only because I used them once.

They overcharged us when we booked them to take us to the cruise port. Got distracted as we were checking our luggage. Called at least four times over 8 weeks and was always told they would refund the overcharge. Last time I called person (same one I had talked with before). blamed me, told me we weren’t overcharged. sort of «yelled» and said he would be sure a check was sent any way. The amount is not large but don’t like being ripped off and then yelled at. Gave them 4 months to make good… Would never use them again. Oh and of course they never did send a check.

Really horrible car service and definitely the worst in the area. Seriously, do not use these guys. They never show up on time if they even show up at all. The staff is extremely rude and it seems like they get angry every time a customer calls them.
Just use Über.

By far the most unreliable car service. It’s always a crap shoot whether they show up or not. Last night was the last straw prompting the review. They left my family stranded at the airport in the freezing cold even after confirming the reservation when we landed! They said it’s on its way!!! Then, they screen calls and don’t answer when you try to find out where your car is.

Drivers are friendly and professional– the office staff not at all.
Phones ring endlessly until busy signal at peak times. You can not rely on this company to get anywhere important. If you are heading to a meeting choose Indian or first class, travel may decide to not show up and not answer their phone. I have used travel for 3 years– finally fed up with their lack of customer service on the reception end of things. They have made me late to appointments too many times because they’re «just too busy» to respond to my calls to give them business and schedule a pickup. You think they would get this and hire more reception workers during peak hours. Unless you’re just going to the bar with friends, take your business elsewhere.

the worst car service. the office never picks up their phone number, they don’t give out receipts and they don’t ever respond to email.
don’t use!!!

No good. Enough said.

Told me 5 minutes, half hr later they tell me someone else jumped in cab when they pulled up… I was waiting outside the whole time… be more original

2014 Update: Travel has slipped into the standard level of car service for Jersey City, poor and unaccountable, late, with poor cars and poor drivers. Unfortunate. Thankful for Über.
From 2012
Travel has been the best car service I’ve used by far in Jersey. Clean, well maintained cars, very punctual and polite drivers, and great service. Highly recommend for airport runs and other critical travel.

After a lot of trial and mostly error regarding public and taxi transport in and around Hoboken and Manhattan for our week’s vacation, finally on our last day, going to the airport we scored a win. Strictly by accident, of course. The taxi driver we had scheduled to take us to Newark didn’t show up and didn’t answer his cell phone, so at the last minute we called Travel Car Service. Alex showed up in 15 minutes, handled our bags with joy and settled us into his town car. It was older, to be sure, but clean, with leather seats and rode very nicely. Without any prompting from us he chose to NOT take the toll road and saved us a few bucks there. $ 35 flat fee, no charge for extra person, for luggage, for anything else. Heck, it had cost us $ 20 to take the train, the PATH and a taxi when we arrived and we had to haul three suitcases for an hour. This took 20 minutes door to door. Great service. Reasonable price. Alex, car 26.