Elite Autohaus

As good as it gets when it comes to auto body repair. Fastest service I’ve ever encountered in 50+ years of driving. Had a minor accident and Joe was very quick, very efficient, and very informative about my repair needs and costs. I asked him to estimate some non-​insurance repairs and he did so without hesitation. Later, when I said I only wanted the insurance work done, he accepted that without as much as a head shake. The work was immaculate and, as an unexpected surprise, my car had been cleaned (tempted to say detailed but that would be overstating) inside and out. Oh yes, my car was ready when promised and the check-​out with Jennie was very quick, efficient, and non-​judgmental (my CC was denied due some extreme security settings). If I ever need auto body work again, this is my place. Highly recommend.

When I got my door dented, I decided to get it fixed it right and go through insurance, and my insurance company said this was a preferred repair shop. It was right next to my work, which was good since I ended up having to go there so many times. They were friendly and professional, so I had high hopes going in. But overall, their performance was lacking.
It took a couple weeks to order the door part, and then they said they needed a whole week to fix it, making it the longest repair I ever had besides a whole engine replacement. Ok, at least they let me know, but then at 3PM the day it was supposed to be done they called and said they weren’t going to be done. Why did they just figure that out then when they had the car a whole week? I had paid for a rental car and was going have to pay for several more days over a weekend because of their last minute delay, and I asked them to cover the extra days because they missed their deadline and they refused.
Well they finish the repair and it looks good, so I was ok with the experience if not thrilled. But, a couple weeks later my driver’s side door won’t open! I had to climb in from the other side! Pretty bad, so I take it back again, and they fix it. But a couple weeks later the same thing! They have fixed it again, but who knows if it will stay fixed? The car has been to the shop numerous times over almost three months. All this for a dented car door!

This is my second time that I’ve unfortunately had to get repair work done on my car, both time with Elite Autohaus. As much as it isn’t fun getting your car repaired, Elite has really made the experience as good as it could be. Starting with frequent updates, I was aware of the progress on my vehicle from day one. My original finish date was slated for a Friday. When Elite realized that was not possible, I was immediately notified. They also knew I was in a rental car I was paying for out of pocket, so before they even called me, they had called Enterprise to let them know about the extension, and that they would be paying for the cost of extending the rental to Monday. Talk about going above and beyond! I can’t say enough good things — it’s great to have a company that really cares about customer service!

I scratched up my 2014 subaru imprezza while parking in a tricky garage in DC. It was through the paint, so I knew I had to get it repaired. Elite was recommended to me by a friend’s brother who works at Bench Mark in Columbia — without any hesitation.
The scratch was a few inches long, and went from rear door to rear panel and some of the bottom of the car. Small, but really badly located.
The first time I went, they took a look at the car, gave me an estimate — it took about a half hour. When scheduling, keep in mind, like every car place in baltimore, they aren’t open outside of normal business hours. You can pick up and drop off closer to 5, but estimates will need to be closer to 4.
Second time was the drop off. The receptionist (very friendly and helpful) called Enterprise for me. A few things I learned: don’t do a drop off on a Monday, Enterprise gets slammed that day. Call them in advance — it takes a while to get through. She was persistent though, and once they knew I was waiting, enterprise got me fast.
Third time was the pick up. The car was waiting out front and the work was done really well. It looked like the scratch had never happened, and the windows had been immaculately cleaned. (Another thing to note: The fingernail scratches on the door and small scratches from the winter to the finish hadn’t been touched by them — so consider paying extra to get your car back looking new, but don’t expect it included if you’re trying to save money.)
Total cost was 1100 — a pretty penny (I’m not sure if this is good or bad), but for a new car it seemed worthwhile to get it done right.
There is a %2 fee for paying with credit cards and a $ 500 limit on checks — so either bring cash, get creative with combining payments, pay with a debit card, get a cashier’s check. I forgot my check, so the receptionist waived the fee for me — which was greatly appreciated since insurance wasn’t involved.
I was informed as I was waiting, that Enterprise can pickup the car from their lot. However, if your rental gets damaged while its left there, that’s your responsibility, so I opted to wait for them to pick me up.
All in all — it was a lot of money I didn’t want to spend (just to get my car back to normal) but they did do a great job so I would recommend them to others.

Fortunately for me it has been years since I needed serious work done on my car. My wife got a nice German car a couple years ago and has had a close encounter with a curb and a pothole that required attention. Unilocal said go to Elite Autohaus as did a couple other shops that didn’t do body repairs. All I can say is they were so professional and took care of everything. The work they did was perfect and they completely cleaned the car too. I couldn’t be happier. The prices were very reasonable too. Excellent staff. It was a timely repair too. They were fast. Trust Unilocal on this one. I have used body repair shops in the past and was never overly impressed. I was with Elite. Use them!!!

My 2014 new car sustained damage by a tree and an electric wire that fell in an ice storm. I originally took my car to Win Kelly in Clarksville. After five weeks I got my car back from Win Kelly and it was a mess. Some of the damage was fixed but there were still nicks and scratches everywhere. There was also overspray everywhere and some of the molding was not properly installed. I took my car to Elite Autohaus after getting the car back and Elite Autohaus made the car look brand new after only two weeks. They are professional, courteous and detail oriented. They also called me several times while they had my car to keep me updated. I would highly recommend Elite Autohaus.