Renewal by Andersen

Last January we replaced windows in our home using Renewal By Andersen. We were extremely pleased with the whole process. Our representative, Thane Siebenecker, was pleasant and professional and followed up to make sure we were happy. Product is wonderful… big difference in warmth in house and so worth it! The installers were fast, and efficient and cleaned up nicely. Highly recommend

My salesman was courteous, helpful and low pressure. The installers were very professional and checked with me throughout the process to make sure I was happy with how things were proceeding. The product is great — I love my new windows and wish I had put them in sooner. Highly recommend

On October 9, 2015 I signed a contract with Renewal by Andersen for replacement of an entry door, two side lights and an over door transom. At the time of contract a $ 4,843 deposit was made to Renewal by Andersen. The door was to be installed mid-​December. They requested a 10 weeks lead time because the transom glass was a special order.. The door glass combination cost $ 22,658 after credits and expenses we were paying $ 16,146. And of course we didn’t know about the 10 week lead time until we were signing the contract.
My wife call the Renewal by Andersen’s office around December 15^th to determine the status of the door installation. She was told that the door would not be installed until February 2016. I thought there must be a mistake. I made multiple calls to my sale person on December 16^th but couldn’t get in touch with him, so I sent him an email at the end of the day. I eventually hear back from him that his Sales Manager was going to call. He called a week later and offered a $ 200 credit for the mistake. I felt a little insulted with such a small credit for our order.
They told us the manufacturing plant was closed from Christmas to New Years. I told the sales person I would think about the situation. We decided to cancel the order on 12÷31÷15. I notified the Sales Person by email. I didn’t hear back from him. On January 4^th I requested confirmation that the order was cancelled and that my refund was being processed. The Sales Person responded that he is sending my cancellation request to his Manager. I didn’t hear anything for a couple of days so I sent another email expressing my disappointment with Renewal by Andersen’s services. The Sales Person responded that the order was cancelled on Wednesday morning which would have been the 6^th of January. So, I responded with another email on the 7^th requesting when would my deposit be returned to me? I heard nothing back from the Sale Person. In January 14^th I requested contact information for the Sales Manager. I was provided with an email address. I decided I am getting nowhere quick with these email so I called the office the morning of January 15^th to talk with the Sale Manager. The office was screening his calls and would not let me talk with him. The person that answered the phone subsequently got their supervisor who also said I could not speak with the Sales Manager, that the Manager would get my message. To date I have not heard from anyone from Renewal by Andersen.
I am asking that Renewal by Andersen refund to me immediately the deposit I placed for this Cancelled Door Order. They are not responding to when or if my money will be refunded. I have placed a compliant with the Better Business Bureau.

Renewal by Andersen Capitol Area. Thane S. Was our sales rep. We had a very pleasant experience when they replaced all of the windows in our house. They also added a beautiful bay window in our family room. I would definitely recommend Thane. Call and ask for him to give you an estimate. i cannot vouch for anyone else in the company because we only dealt with him.

Renewal was one of several companies we solicited to replace 11 windows and 2 patio doors. The salesman who visited our home was polite enough, but spent more time maligning the competition than describing his product. Anderson makes a fine product. Why not extol the virtues of your product? Other salesmen actually brought along samples of their wares, but Renewal did not. Bad move. Their main competition provides a lifetime warranty on materials, glass, and installation. Renewal’s warranty is limited, but their estimate for the project was more than twice their competitors’. If their product is worth so much, why not provide a better warranty? We’ll be using another company.

I am told that this location services Bethesda. I was also told that the VA location, which is actually closer to Bethesda geographically, would be who we call locally, so who knows. In either case, the review is more about their corporate office and policies, and that obviously trickles down to the locals (see their reviews!)
In any case, I can’t believe how much of an absolute used car saleman scam this Fortune 500 company tries to push on customers. I know this business (windows) is replete with hucksters selling sub-​par products. Anderson is a quality window, especially when compared with the crap being sold on flyers that come with your mail everyday. Why would you take a good product and sink to that level?
Luckily, I thought twice before letting these @#%holes into my house.
I have 4 windows that remain in the old part of our house. I am going to replace them. I sent an email expressing interest in the Renewal products, to get a cost estimate. I was called back almost immediately by Anderson sales staff and was greeted with an insulting and unbelievable instance that both my wife and I be present for a salesman’s pitch.
I said it would just be me, and the woman insisted. I asked to speak to a supervisor and he again insisted. Both refused to make an appointment. I explained that I am the one who will make the decision on this project, and my wife will not be involved at all. No dice. No appointment.
It is none of Anderson’s business how the MRS and I divide up projects/​chores in our home. There is no time to waste «90 minutes» together to talk to a window salesman. (When we have 90 minutes free, we do things with our son, our friends or each other.)
I know enough about contractors, renovations and building materials to last a lifetime. When I want my wife to weigh in, I’ll ask her. I will be telling everyone I know to steer clear of Anderson and their high-​pressure business tactics.
Save time and go to a handyman/​contractor you know and trust. Ask him to get you some options and have him order from TW Perry or another supplier. He may very well suggest Anderson products, but he will put them in with no sales pitch.
Installing windows is not hard. Measure right, remove the trim, remove the old window and put the new one in, replace the trim and move on. The difficult part is fixing up the paint and drywall around the window. Best to have «your guy» do that anyway.