Juan Valdez Cafe

I was so excited to see a Juan Valdez in the airport after loving their coffee in Colombia. Unfortunately though the service was so godawful that it ruined the coffee. The guy working was literally texting on his phone in plain sight while taking my order and operating the cash register. He was sitting down when I walked up and instead of standing up he remained sitting down and acted as if I was inconveniencing him. I could care less if employees are texting or sitting down in between helping customers but it is unacceptable to remain doing so while working with a paying customer. It is likely that he will not keep his job long which I sincerely hope is the case and as someone who flies very frequently I will never return here.

The coffee is good but the service makes it a 1 star. They got my order wrong and the cashier wouldn’t understand me when I said it was wrong. Eventually they stopped talking among each other to rudely finish helping me.

Well, maybe I can bump this up to a 2-​star once I actually try their coffee, but the process of simply trying to pay for a bottle of water and a bueñelo was about as exiting as a root canal. The two folks working the kiosk were so inept, I thought I was in a pilot episode of a new hidden camera show. Perhaps the second time’s a charm…

I’ll be in the terminal again myself tomorrow and probably won’t get a chance to have a coffee here since I don’t want to inhale it before passing through security. The coffee was meh… it had a strong undertone of burnt grinds, but it was 4 PM in the afternoon and there wasn’t much coffee traffic at the kiosk, so I forgive them. It was decently priced, too. Something nice to see in an airport… if you’re waiting with someone, get a cup. It’s worth it.

This might be the best cup of coffee in the airport.
It has more of a backbone than Dunkin Donuts, but not the overcooked taste of Starbucks. A nice middle ground. And at a decent price as well.
Unfortunately, they don’t have many locations.