Enterprise Rent-A-Car

Great job. Helpful in getting me the type of car I wanted. Timely and professional.

I will say the folks at this location are super polite and professional. I had an economy car reserved well in advance and had called a few days ahead to confirm this. Yet, the car was not waiting for me upon my arrival. I had to wait for a bit and was then told I was being «upgraded» to a large SUV (GMC Acadia)? Ummm… what? I was already late to begin my journey so what could I do? I really do not like big SUV’s– gas hogs– but it was comfy… turned out it had quite a few miles on it and was making a rather disturbing clunking noise from the front end that was very upsetting to me (when I rent a car I do not want to hear clunking noises). Long story short, the noise continued and I called Enterprise 800# to switch the car out but due to the holiday weekend they could not find any car/​anyone to deliver or switch the car out for me! So I had to interrupt my trip/​vacation to drive out of my way to an airport location to switch the vehicle with another (economy) car to finish out the rest of my journey. It all went well after that. And, the folks were very nice throughout, and I was given a nice credit on my bill afterwards when I returned the car to the RI location. But the overall hassle was just that, a hassle. If I had just been given the car I reserved in the first place, maybe all would have been right and good? But things happen I guess! Thanks Enterprise!

The best enterprise in RI. they’re customer service is the best ! Stan is great ! This is the only place I rent from !

This Enterprise is just like any car rental place, very basic. This location had a decent selection of cars which is always good. Overall it’s in a convenient spot and their prices are do able.

The customer service at this location is the best I’ve ever dealt with! I am a frequent customer and would tell anyone who is in need of a rental to go here. It is the service that has made me come back again and again. I always rent from enterprise and would totally recommend this particular branch to anyone and everyone. The cars that I’ve gotten are always spotless and the staff is always courteous. I remember I left a pair of expensive sunglasses in the car once and before I even realized they were missing I received a call saying that they had found them and would set them aside for me.