HealthSource

DO NOT WASTE YOUR TIME OR MONEY!!!
I purchased a Groupon for a massage to this facility and it was a joke from the word go. I’ve had many massages from chiropractic offices and never had a problem, until now. I scheduled my appointment, thought the staff as slightly unprofessional, but really thought nothing of it until I got to my appointment. I paid for my parking downtown, showed up early, checked in and used the bathroom. It’s a building bathroom (not a bathroom in the office) and it was gross. Smelled terrible and was dirty. Came back to my appointment, the receptionist scanned my groupon, marked it was used and then proceed to tell me that the massage therapist had left at 2pm because she was ill. My appointment was at 2:30. I asked her why I wasn’t notified and she had no answer. Why would you cash my groupon KNOWING I wouldn’t be receiving services that day? So I’d be forced to come back. She offered to give me 10 extra minutes on my rescheduled massage for parking, gas and time I wasted. Scheduled 2^nd appointment because I had no choice.
Day of second appointment. Appointment time was 2:30p and as I was walking through the door at 2:31 I was getting a call asking where I was from their receptionist. Staff is nothing but kids trying their best but coming up very short. I was taken back 7 minutes later, told to put a gown on and the dr would be in shortly. I asked why I would need to see a dr for a massage (there was nothing on the groupon that stated this) so i hesitantly agreed. I’m sitting on a chiro bench, half naked wearing a gown with no massage draping; no blankets or anything. Dr comes in and asks questions which I hesitantly answered bc I didn’t feel comfortable sitting half naked speaking to a male I did not know. He told me my posture was very bad and I told him that was an odd, rude statement. I was already under dr’s care and I didn’t appreciate his bad bedside attitude. Dr walks up to me on bench to explain my back problems which is where I stopped him bc again, I was half naked and the back of my gown was open. Incredibly uncomfortable.
Skip to the worse massage of my life. I get massages once a month and have for a long time. I’ve never had someone where gloves and NOT turn out the lights. I asked her if there was any particular reason she would wear gloves and she took them off. I asked her to turn off lights so I could relax but she said she couldn’t see. So she turned off lights and opened the door. I’m ¾ naked, laying on a chiro table with no blanket, no sheet covering me expect my gown and now the door is open. So I listen to all the outside noise and hate every minute of this. At this point, I’m not even convinced she’s a licensed massage therapist. She would massage the front of my legs, but not the back. She’d do my right side but not my left. She didn’t do my shoulders; it was a hot mess. Then the co-​workers started coming in and out of the room. I would hear them ‘silently’ talking to each other and all I could think was that my purse was right where the girl was standing and I can’t see if she’s going through it. How would I know? I could’ve looked up from the paper head rest I was provided with (just like the paper at a chiro table) but I wouldn’t want to crinkle the nice paper. Ugh. I will say she did provide me with a towel for my face after I asked, but there was no face hole to breathe. Seriously? Has she ever done a massage before? Groupon was for a 60 minute massage and 45 minutes later, I was done. This INCLUDES the time with the doctor. So I literally got a 35 min massage. I know, bc the co-​worker brought in a timer that ticked through the massage and also came in to reminder her she had «10» minutes left. Beyond ridiculous. I don’t recall her offering water or saying anything after. I got dressed, left a small tip (bc I work for tips; I couldn’t just stiff her) and left. No one said anything to me, I just walked out. Paid for my parking and vowed to tell everyone I knew how terrible this experience was. Seriously, I laugh when I think about what a joke this place is and how God awful this experience was. I really don’t think ppl will believe me but every world of this is true!