Terry Cullen Southlake Chevrolet

275 for an oil change and a new battery?? These people are awful and I would not recommend them to my worst enemy. I was told $ 100 would be deducted if repairs were completed there and that was a lie. I will NEVER service my car here nor will I ever buy a Chevy again. Run FAR FAR away!!!

Purchased a new car in Feb ’15, the sales experience was Great! However Service after the sale has been my worse dealership experience. The door panel was removed to paint a scratched mirror, now the ambient light in that door no longer works, and there was an extra screw left on the floor. The driver side visor was loose at time of purchase, service ordered a replacement. After a month with no response I contacted the Service department, and they stated they thought Sales notified me the replacement visor came in. Service set up an appointment on Memorial Day weekend Saturday to have it installed.
I arrived early that morning, and I was told they could only address the visor and not the light and extra screw concerns, I would have to return on a weekday, those repairs aren’t performed on Saturday. I sat patiently in the waiting room before service told me the ordered part had been returned. I was told another part would be ordered. That was a month ago, and I haven’t heard back from them since. This is the most unprofessional dealership I’ve ever dealt with, failure to notify customers of the arrival of parts, things not working that were working before the 1^st service appointment, and getting up early on a holiday weekend and sitting in a dealership for 3 hrs, before being told the ordered part was returned to the parts distribution warehouse.

Terry Cullen helped me when no one else could. I’ve heard no so much that I STILL cant believe it and it’s been over 2 months since I purchased my car. Justin Trice was amazing! Helpful, pleasant and actually cares about his customers.

I actually dealt with the collision center at Terry Cullen so I can’t say too much about the dealership. I’ve had sub par performance done by them in the past but given the nature of the incident that I was involved with this time as well as the convenience, I decided to give them another try. They had my Tahoe close to two weeks and I never heard anything from them. When I finally called they told me their status regarding insurance supplementals and etc. so I was able to get my vehicle a day after I called. I can say that when i picked my truck up, my repairs were solid. Everything was tight, in place, and looks great. Leaving, I drove about one hundred yards away from the center and my oil pressure sensor light came on. I called to express my concern and was told to come back so they could take a look. At that point I was told that this is something that they’ve seen recently in a separate incident but since my damage was aesthetic, any repairs to the engine or drive system wouldn’t be insured. I’m still a little pissed because my truck wasn’t like this when I took it to them and they’re the only ones that have been in the vehicle for the past two weeks. Needless to say this is my last time using their collision center.

The service desk is horrible. I bought my truck brand new from Terry Cullen 10 years ago. It broke down recently so I had it towed to TC this past Monday. It’s now Friday, and they still have not fixed my truck. They wont answer the phone, or return numerous messages. I’ve called over 20 times, with no response. My assigned service clerk, Jeff, has been completely inadequate. And every other service clerk I try to speak to claims that they can’t help me, only Jeff can. When I do finally get my truck back, I won’t bring it back here for service and I certainly won’t buy my next truck from here.

This place ripped my grandfather off. He’s elderly and doesn’t have the money to have someone take him for over a $ 1,000. He ended up having to take his car to an honest mechanic to get fixed after being fleeced by these guys.

Best experience I have ever had!