Jupiter Tile and More

I bought some travertine marble from Joe & Co. Price was good, quality was good overall a good experience. Had a small delivery problem which was resolved. I would buy again from them.

The owner Joe at first seems helpful and charming. However, buyer beware he does not follow through, he does not do what he says he will do and he will blame his mistakes on everyone else. We picked out tile flooring and other materials and then waited to hear back from Joe regarding an estimate. After almost 3 weeks my wife called back for a status update. Per Joe, his worker Hugo lost our measurements so they couldn’t provide an estimate. After finally getting a price for the tile and confirming that it was in stock, Joe took our $ and assured us verbally & in an email that he would order and hold the tile. On the day we were to pick up the tile we found out that it wasn’t ordered! Joe blamed us for not calling him — maybe he needs a personal assistant! When the tile eventually came in it was the wrong tile!!! Joe told us so many lies: 1) the company changed manufacturers 2) the dye lots were different 3) companies changed the names of the tile all the time 3) there are 32 different pattern variations… In the end we got stuck with the tile because of our time line & because he was going to charge us a 30% restocking fee. He didn’t even offer a discount for ordering the wrong tile. We also returned some grout & thin set which he accepted & then refused us a credit. When we told him we would be disputing the charge with our credit card company, he threatened to take us to court. We attempted to at least sort out the credit for the return ($ 121.90) but Joe refused any credit and said if we didn’t leave he was calling the police! He’s the one that ordered the wrong tile and tried to cover it up with lies!!! In our experience this is not a reputable person and we would not recommend this business. Unfortunately, there are probably others who have had the same experiences — my advice — file a claim with the BBB. I did. By the way — they are now: Jupiter Tile and More — same location, phone number, owners.