Tire Kingdom

Huge thanks to Ian and the team that’s slammed on this busy Saturday for hooking me up with new tires and an alignment in a decent time frame. These guys are working their tails off. Thanks!

I’ve purchased tires and services and they seem to do an okay job at decent prices. But SLOW. I had an appointment at 3 pm and told them I’d be back at 5 pm. Got here at 4:45 and my car was right were I left it — untouched. Was then told I was «next». What a joke. Unlikely to return.

My fiancé had a nail in his tire and had to work at 6am the next morning. At 7:55pm the night before Marcos waited for us to arrive and then patched his tire even though they closed at 8. Thanks for the awesome customer service!!!

Horrible experience. I worked with Camilo Diaz who had the attitude that he could care less and hated his job. I wanted over an hour and a half to have a tire fixed when I had called in advance and arranged an appointment. I was told over the phone it would be no long then 15 minutes. There communication skills and business professionalism is very much lacking. I highly recommend that you go anywhere else because you could not possibly have a worse experience.

Bought 4 new Sumitomo tires for my sports car including a service plan. I’ve always gotten good prices there but service time is horrible as is their communication. Today I’ve returned because 2 tires have slow leaks. Wait time was said to be 2 hrs. I returned after 2 hrs to find my car still sitting in the parking lot. After I questioned them, they put it up on the rack. An hour later I’m still looking at it through the window up on the rack. At least 3 other people in the waiting area had similar complaints. Hey Tire Kingdom, my time is valuable too. Next time I’ll spend a little more money at your competitors for better service.

These guys have come a long way. Recently I’ve had two major repairs done here — not just tires/​batteries/​oil changes. Price for the work was very reasonable and my 14 year old truck has stayed repaired and not been back for more service. Also, the agents and manager have become much more friendly and helpful. Seems like they have turned the corner as a company.

I got new tires here. They did a good job on the car, from what I can tell. One employee was older, very personable gentleman but didn’t know how to work the computer system. Another was young, obnoxious and rude but did know the computer system. I’m not sure this place is any better or worse than its competitors.

Called ahead and explained that I had a couple of tires that I needed mounted and balanced. They gave me a price and told me to bring them in. I show up 5 minutes later and they tell me they can’t do it because the tires have been used before. Mind you– they are nearly new– not even close to being near the tread market for needing replacement. How is it that they can’t tell me or ask this question on the phone before I get there??? It was the FIRST thing they asked when I showed up! Also, they refill people’s tires with air as a courtesy service and many of those are bare… So please tell me how this would be any different? Poor service and/​or communication!

This place is awful. I came in with a simple oil leak, and Joey quoted me $ 800 to replace my entire oil housing unit. First of all, to replace the entire thing still would not be $ 800. Second, I then took my vehicle to Jiffy Lube to take a look and after doing quick diagnostic tests (which Tire Kingdom DID NOT), they found that I only needed to replace the oil pan gasket, something that is included with a simple oil change. ALL I had to do was get an oil change!!! After being in the lobby of Tire Kingdom for only 10 minutes, I knew this place was a joke. They talked about their customers behind their backs within the lobby, rudely turned people away that had called ahead and traveled to the location specifically to get service, and more. It’s ridiculous. If you want to throw your money away for no reason at all, and GET RIPPED OFF, go to Tire Kingdom. Otherwise, I suggest you go elsewhere.

Not sure why all the negative reviews but these guys were awesome! Had me in and out on a tire repair in an hour and were extremely professional.

HORRIBLE! I will never return. Not only do they not acknowledge you when you walk in the door, my car has been parked & completed for over forty five minutes & this guy is taking customer after customer before me just sitting here. When I inquired as to why a gentleman was serviced before me when I was waiting 40 minutes & he just walked in the door, he stated because his car was done for 4 hours! Ridiculous! Get more help! Get a customer service course in there for these guys!

I was hoping to disprove the bad reviews but man… Came down because the guy on the phone said its dead today. I shoulda waited for Pepboys. There are 4 techs — all walking around like they just woke up. Zero sense of urgency. They have a good tire selection but the service sucks. Avoid this place like the plague, last time I’m coming here.

Horrendous. Called on a Wed to see about tires. They had three of the kind I needed and said they would have the fourth in the store by the next day (Thurs). Called them Friday to make certain they had it in and that I would be coming in early Saturday morning to have the tires put on. Show up on Saturday and they tell me the job will take 1 hour, maybe 1:15. An hour and a half later I check the parking lot and my car is still sitting there, unmoved, w the same old tires on it. I approach them and they apologize and say they will do the work right now. 45 min later they tell me they changed two of the tires but only have two times so I need to come back to have the other two done. So after being there for close to three hours I leave w two new tires and had to come back the next day for the other two. The second day I was there for another hour and half.
I did not realize the tire business was so difficult to get right!,

0 sense of urgency. Now I know why the wait was over 3 hours. Very poor customer service. One of the service techs thought it would be ok to smoke cigarettes directly next to our car with the doors open.
I will never return to this place again.

Crooks! Went in to have tires rotated. They don’t have a good reputation locally but I was in a rush and the job was simple. They said my tread was too low to safely rotate and I needed struts. Tires were less than a year old so I knew darned well they didn’t need replaced which made me suspect the struts were fine too, and because it drove fine. So, I thanked them, took my keys and went to my usual guy who rotated the tires, said the strut was fine and didn’t try I sell me four new tires.

They get the job done… but very unfriendly and slow. Deceived to get in the door the waited longer than told.