Cycle City Maui

Have some parts, worth checking if you need something common. Will offer to order if not in stock.

The staff seems to be having a good time at work (maybe too good because it’s impossible to tell who is working even when they are behind the counter).
Andrew in sales helped us and kept in touch with us as we waited for our bike to be shipped from Oahu. The negative was his lack of information for us regarding what was needed to take possession of the bike. We were new to Maui, and we were unaware of everything involved. Everything we were told was after we had already made the down payment.
Money was taken for a gap insurance that was never processed. They had to pay off our stolen vehicle due to what they call an oversight. In my opinion it is extremely poor business practice.
The Service department was great we had them install a fender eliminator. They did it before we even took possession of the bike. They even gave us a deal on the cost.

Terrible service! Tried for days to get them to quote me for levelling bars, no one would answer the phone. Finally had to go down there on my lunch break and wait 30 mins to ask them in person, just to have then tell me they would have to get a quote and get back to me. Its been 3 weeks.

Bought a used bike with low mileage from these guys — got a good deal I think. They took care of the registration and title for me. Sales peps Mike and Sasha were helpful and friendly. I’ve called a few times with questions or problems and Mike answered my calls and helped me, which I appreciated. I would have given 5 stars, but about 2 weeks after I bought the bike it lost power and I was stranded in Lahaina. Fortunately Mike is also a bike mechanic so when I called and described the problem, he knew it had to do with the battery. He was going to get back to me but got busy. I called the service department and they never got back to me. But fortunately, there was a kawasaki mechanic 2 blocks from where it broke down. He came over and cleaned the battery cables and that took care of it. 5 stars would have checked the cables before they gave me the bike.
Good, friendly people to do business with. They invited me to several riding events knowing I was new to the island. I appreciate that!

Just purchased my first Honda dirt bike… so excited! Michael was very helpful and I found the finance department and management to be extremely helpful and friendly. There was a sale today, so I ended up saving $ 600 which was pretty awesome too. I had previously purchased Harley Davidson gifts for family here and have always been impressed with the staff. Recommend this place highly!

Very shady business practices. I spent over 60k and traded my car in, they had it on their lot for 3 months, and my that I traded in got repoed by my bank Cuz they didn’t pay it off as planned. Now I have a repo on my credit. Even tho the car was repod from their car lot. Do not buy a car or any vehicle from them. They don’t hold up their side of the deal. Buyer beware!!!

Construction being done while we were there and we had to find someone to help us. Usually they are there asking 10x in a minute If they can be of any assistance. Getting in and out of the parking lot is tricky as there is no light to get out. Easier to go there and leave from there if you are going towards Costco/​KMart and make that your 1^st stop

Called the evening before and Alita was super helpful. We rented a Heritage and ride 140 amazing miles around the island. Definitely recommend them as they give top service, even pick up and drop off at our ship.

Bait and switch tactics.
You call for a part. Give all of the information about your bike. They tell you they have the part. Quote you a price. Sounds good, right? Wait until you get there. The part now costs twice as much and is a special order.
I don’t know about you but I will never give my hard earned money to anyone who treats me in this manner.
Plus even though this is a Honda dealership, be prepared for brand discrimination. Be ready for salespeople to badmouth your Honda in hopes of getting you to buy a Harley. If I wanted a Harley I would own one.

Anyone who writes a positive review about this place must hold stock in it! What a rip off! Someone tried to steal my Vespa, the GM lives in my building and told me not to worry they would take care of everything… he sent a truck to pick up my Vespa (they charged me $ 100 for that and I have AAA, could have done that for free) then they botched the estimate to the insurance company, which made the whole process take more time. Then when I approved the work they said I would be charged the inspection fee (which they told me would be waived if they did the work) but don’t worry we will take good care of you… HA.
Then 2.5 weeks later they email me that one of the parts can only be ordered in primmer and it is going to be an additional $ 300 to have it painted… I called a Vespa company in California and he said he could ship it to me painted.
So let me get this straight, you ordered the wrong part and you want me to pay extra to make it right… NOT! They have done nothing so far but LIE! If you decide to go their for any reason… you have been warned.
I will be picking up my bike and going elsewhere…