H&R Block

I’ve used this H&R Block for my taxes for 2 years (prior to this, I did mine online). Donna has been my tax consultant, and she is very helpful and friendly. She does her best to get me back the most money possible, bringing up things I didn’t even think of using for taxes. I’ve never had a problem with the office being closed. Usually I show up a little early, and they’re able to get me started early, which is great.

Absolutely the worst tax professionals in the world. They direct deposited my entire refund into an unknown account and it took three of their so-​called tax professionals to realize that they had made a huge mistake! They charged me $ 237 for their horrible service and explained to me that they cannot give me a full refund unless their manager deems it worthy. Please, please! Do not use H&R Block for any tax services and less you are willing to run the risk of your tax return being lost in the system and having to wait an additional 10 business days for a refund that should have been in my bank account 10 days ago!

Sad sad sad, say open at 10 am to 7 pm we are here and it’s 1:18 pm doors are locked and no one answers there phone.

We had a scheduled appointment at 4 pm. We were there 10 minutes early, documents in hand. We checked in and waited for 45 minutes before giving up and walking out. During our wait there we witnessed 3 workers taking personal calls, the secretary cussing at someone on the phone (another personal call I assume. 15 minutes in, one person even came out a few times to look at the Secretary computer and ask if there was a Noah waiting. We let her know we were waiting, she asked for our name and said «Oh your waiting for Mary, I’m sure she knows your here.» and walked away. Wow, thanks for confirming with Mary that we have been waiting for her. We didnt care who did our taxes and there were plenty of people working. They also canceled our original appointment, and this was our rescheduled time. We had to make special arrangements for childcare, so we couldn’t keep waiting for an hour. Really disappointed! We’ve used H&R Block for years now, never been so irritated with them. Will not go back to the Kahului location!