Enterprise Rent-A-Car

This is the first and only time I’ve ever given a one-​star review in over a year and a half of being on Unilocal.
This location is the worst rental place I’ve ever experienced. I talked to three different people and they gave me a reservation and told me they would pick me up. I waited outside… nothing. I called and this guy tells me there are NO CARS AVAILABLE! What? They give me a reservation, said they would be at my house to get me, then don’t call, don’t show up, and then tell me there’s no cars. You would think they would have told me that hours ago when I called. Or, at least told me before giving me a reservation.
I needed a rental to get to work because I had to have my car towed to the shop this morning. Now I’m going to miss work and likely be reprimanded all because these people don’t have their stuff together. This Enterprise location is the epitome of unprofessionalism. Livid.

The car was dirty when I picked it up but that didn’t matter too much considering they actually had cars to rent. They wouldn’t pick me up because I was staying too far away. At least they didn’t give me any grief about my free upgrade, not that they would have been able to. Renting from here is cheaper than the airport. I’ll probably use them again. Just wash and vacuum the cars please.

The fact that this place has gotten some low reviews is what I would define as RIDUNKULOUS! Not only was the staff accommodating and friendly, they extended my rental without a hitch, were incredibly laid back about the minor dings and dents (something that just seemed to fit with the island in general), and offered me a credit toward the ride I had to take to get to the airport in order to return the car without incurring a drop-​off fee. Scott and Keoka (sp?) were «chill» to the utmost, and even took care of grabbing me the cab they more or less paid for. Give these guys your business, they deserve it!

This is by far the best car rental place on island. I have rented several times from this location and the customer service has been outstanding each time. They are accommodating and very personal. This has been the best service I have ever gotten from a rental car place and makes me a loyal enterprise fan! Thank you so much for the great service you guys provide!!!

The guys here were great, very helpful and accommodating. It was simple and easy to rent and return the car, overall a great experience. I would definitely do it again.

Weekend Special $ 9.99 came in handy and at a great value. Staff there were super friendly and efficient.

I have always had wonderful service from Enterprise. My car broke down and I called Kaneohe. They went out of there way to come and get me and stay after hours to take care of me. I was really in a bind. I needed a car and AAA was towing my car to Honolulu and I had to follow them there anyway the AAA guy waited for me to get back. wow what a nightmare. But the girls at Kaneohe were the best. Thank you so much. This probably happened about 6 months or more.
Thanks again Kaneohe.
Lois KIRCHER

I called enterprise to rent a car and they are suppose to be willing to pick me up. They told me if I made it in time I could rent a car. Duh!
When I got there they ask me if I was visiting or living in Hawaii. I told them both. I told them that I didn’t have a return ticket yet. They said they needed my lease agreement and a utility bill. I moved her 3 days ago. I don’t know who walks around with bills or lease agreements on them. I was unable to rent a car because I don’t have car insurance. I just sold my car on the mainland.
They were idiots! Don’t waste your time. They need to use their mind like I use my feet.

My car is in the shop, and I made arrangements ½ hour prior to my rental. They picked me up at my house and the rental so easy to do. My Fiat was great easy to drive, and clean. Mahalo Enterprise will be back this weekend!

As a former Manager of Enterprise Rent A Car in California, I know what is expected of each employee so I was very critical in how the transaction was done.
Overall the experience was good, my car was ready and there were no issues during the transaction. Let it be known that they will need your drivers license and credit card to put on file ($ 300 deposit). It’s a small thing that some people make a big deal about but as long as the customer is informed of it before the intial transaction I don’t think there should be any issues. They do pick-​ups but I elected to walk over since the body shop where my car was at was literally across the street.
I reserved an economy car and got a Toyota Corolla (Free Upgrade) but it was probably due to the fact there were no economy cars around. Car was a little dinged up but that should be expected of rental cars. The only thing I thought could have gone better was the employees explanation of the contract. I knew what everything said but to to untrained eye it could’ve been very confusing. Other than that my experience with them went great and I would use again.

Very pleased with the service at Kailua location. Agents were very friendly and professional. Glad to see they employ spouses of military personnel. Thanks Ciera for your excellent handling of my reservation. Rental was made by my husband Wes.

First off, ive rented from enterprise multiple times now. They have always taken good care of me and my husband when we are in need of a car. Meaning — a good deal, free upgrade, not to mention normally awesome customer service. We’ve always been well taken are of by them. This location though, either had an issue with me, or an issue with their day. The lady who ran my ticket seemed okay, a little different but nice. However the lady sitting in the back of the office seemed to make a sny little comment at me any time I would say something.
Not to mention they both were dressed very unprofessionally and seemed «grungy» looking.
Needless to say, I expect more enterprise. I will not be renting from this location again, and corporate has already been notified.

Terrible Terrible Terrible. I commented that the car had not been washed and the enterprise lady goes who do you rent from? I said Alamo usually and she goes they have a car wash we have a bucket. When I asked her for another car she told me she would charge me 70 extra dollars. What? Seriously should I take your bucket and hose and wash it myself. To make matters worse I got in the car it smelled of cigarettes and puke also had trash inside. Obviously this car had not been washed when I called them out on it they refused to fix it and the lady was a bitch to me. I instead drove it to the airport location and had it fixed. Terrible customer service here. Worse than terrible. They did nothing to remediate the situation. I am reporting them to corporate.

I’ve rented cars from this location several times. This was several years ago but I’m sure nothing has changed. Super friendly, helpful and the cars you need are available. Book reservations online for the best deal. Sometimes if nicer cars are available, they’ll offer you free upgrade which is nice depending on what you need it for.

I like having a neighborhood car rental shop in Kailua, especially one that offers complimentary shuttle service to and from my home. I first became acquainted with my local Enterprise when I had to fix my car after an accident. I was back to rent from them again when my car was having mechanical problems. Each time I’ve rented from them, they’ve been friendly, courteous, and professional. Although I am hardly a «regular» customer, they have recognized me when I’ve been back, which is nice.
Their prices aren’t the cheapest, particularly if you’re renting in the middle of the week. I have found it helpful to reserve or at least review the prices online before calling them, too. But for friendly, convenient service, they are definitely winners!
The Kailua Enterprise is open 8:00 — 6:00 Monday through Friday, 8:00-noon Saturday, closed Sunday. They recently moved from their location next to the old Don Quijote store around the corner to Hamakua Street between Hahani and Hekili Streets, where Pit Stop used to be (facing Hamakua Marsh).
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