Island Printing & Mail Solutions

I called about 3 times to get information on printing about 300+ pages and Kayla was very nice and helpful each time. When I finally made it in to the shop around 10a.m., Kayla immediately recognized my order. Kayla was very helpful in getting my prints, fast and even bound and added covers. She made my simple project look very professional. I will always go to Island Printing, they are great!

Horrible and rude customer service… Please don’t spend your money on a business with no aloha or common sense. I used them to print my wedding invitations. The rude, younger girl (wish i asked her name) quoted me $.35 a side for color printing (which she wrote down). I dropped off my card stock and came back to grab my invites a day later. When she rung me up, the price had doubled to $.70 a sheet. I very nicely pointed out the price change and her attitude went south in flash. She accused me of lying and said she would never quote me $.35 for color printing. I insisted she did, so she finally got the paper with her notes on it. Low and behold «$.35/​sheet» was right there on her note. I saw her face drop, but she wouldn’t let it go, and it obviously pissed her off more that I was right. She refused to give me that price, and ended up charging me $.45 side for HER MISTAKE. She was literally yelling at me while other customers were watching in shock. i have NEVER in my life had an experience like this. I left there shaking I was so upset. Hopefully the owner reads this so she knows her rude employees are giving he business a bad rap. Please don’t give island printing your money (use UPS in Kailua for your printing instead).

The staff is very rude and unhelpful.
I am going elsewhere in the future. Plus they close at 5pm
which is very inconvenient for pick up.

I’ve used island printing a few times and have always been happy with the friendly service behind the counter. They’ve always had the job done when they said they would and what seems like a fair price. Granted, I have not shopped around a whole lot for printers. For the quick and dirty things I need printed they’re great. If I needed something a little more professional, I might shop around just to see what’s out there. Aloha

THEY MOVED. NOT ON HAHANI STREET. I spent about 20 minutes driving around Hahani street looking for this place… I finally called the Kailua location – no answer. I then called the honolulu location and asked rather politely (I thought) where the Kailua location was. The guy laughed at me! :(he kept saying it was next to Paul Brown… so I drove around some more looking for a paul brown. No luck. I called the Kailua location again and was told they moved. THEYRE LOCATED NEAR CINNAMONS. NEXT TO THE MUNICIPAL PARKING LOT.
I needed some documents printed from my email, but they don’t have computers… The lady working there said I could forward it to her (Thank god I have a smartphone) and she could print it out. I had 5 or 6 pages printed on regular paper, black and white. It came out to $ 2.09…a little pricey, but I was desperate.

The price is a few cents more than if you were to make a copy at 7 – 11 or longs drugs. But you pay for the friendly service and great quality.
My printer broke, so I went to the nearest printing service. I printed a email, 3 copies and a 8×20 copy. It took less then 5 minutes and my total was $ 1.94.
They are located next to Paul brown near cinnamons restaurant.

It had been several years since my last visit to Island Printing Center Kailua, and it was a much more disappointing experience recently. As mentioned by another reviewer, the staff couldn’t have been less friendly, enthusiastic, or helpful. Neither one of the two people who helped me even bothered to say hello, thank you, or to crack a smile, and they both basically acted as if they were doing me some kind of favor by even processing my order at all. I could only get yes or no answers to my questions, with no elaboration whatsoever, and I had to ask several follow up questions just to get the very basic information I needed to proceed.
I left there with the distinct impression that they didn’t need or want my my business, and in the future I will be more than happy to oblige.