Stott Property Management

If you are a property owner and need a «henchman» to force out your current renters, this is the company you want. If you want fair and honest property management — maintenance, etc. — then you definitely do NOT want to utilize this company. I have first hand experience of the retaliatory rent increases and failure to abide by local laws regarding the handling of personal property that may have been left behind when you only have four days to vacate a home you have been living in for 42 years. Had Stott followed the law, they would not have destroyed a $ 10,000 teak furniture set that belonged to the home owner and then tried to charge us for hauling it away to the dump (if that is in fact what they did). Even now, I am seriously considering talking to an attorney about the retaliatory rent increases and unrealistic lease Stott used to force us out. I know that the lease we were given to sign and the one the current renters got are completely different. I wouldn’t trust this company with a dog house.

So far so good! I viewed a place, faxed my application in, and got called that I got accepted all in the same day and no application fee! Scheduling the check –in day was no problem. Scott is super helpful and cool especially when we had to wait an hour for my other half to arrive to check –in (embarrassing). The place we are renting is decent for the price we are paying and a great bonus is that we were able to paint and make it look a little better. The day we signed our papers I later found that the toilet was leaking when being flushed. I called Stott and they told me they would put in a work order. The next day the plumbing company called and came later in the day with very friendly service and no charge to me. I just sent a fax yesterday to them needing authorization for something. I called to confirm they got it and that it will be faxed. I gave them till the next day and called to confirm that it went through and they confirmed that the fax went through. No problems with Stott.

Stott is my very first Property Management that I have been renting from. I Love them! Any time I come upon a problem they are just a phone call away and are very quick to get any repair needed. I wouldn’t choose any other rental agency. Mahalo Stott and staff for always being such a big help.

If I could rate it with no stars I would… please read everything!
First of all let me start off with saying that this property management were very nice in the process of applying for our rental property. Just weeks after moving in, I shampooed the downstairs living room because it had a strong dog odor. I noticed the liquid from cleaning was really dark and dirty. Following that, I had to remove a bird nest that was located on top of the 2^nd floor air conditioning unit. Within a month we began noticing bites and rash on my daughter that is only a year old and were very concerned. We took her to the doctors and her doctor confirmed that they were flea bites and she was also breaking out with a rash.
I contacted stott property management with my concerns and it took them a week and a half to send out a pest control company to treat the property with a flea treatment. About 3 weeks following the first treatment my wife and I still noticed more bites and my wife caught a flea on her arm biting her. I contacted stott property management in regards to this because obviously the problem had not been solved regardless of all of our vacuuming and following actions to prevent more fleas. A week later they sent out another pest control inspector to verify the pests, and he confirmed the presence of both fleas and mites due to the bird nest and the possibility of the previous tenant having a pet in the residence without informing stott property management. He agreed and supported the seriousness of the issue because of the bites on my daughters body. It has now been 2 weeks since the inspector made his recommendations to Stott Property Management and no one has contacted me in regards of this problem.
Today I attempted to contact Stott Property Management and spoke to Tim Kelly, asking if there was a way to work out a early move-​out due to the living conditions and their lack of fixing the problem in a timely manner. He responded with a harsh «no» followed by him telling me the pest werent there before we moved in and that it was our fault that the fleas and mites were in our home even if we do not have any pets and did not have much furniture when moving in. I then told him that I would be contacting the Dept. of Health and the Dept. of Consumer Protection and he laughed and said «they are not going to do anything». Disappointed with his reaction and offensive language I said «ok» and hung up.
This company has absolutely no integrity and care very little for the health and welfare of my children or the satisfaction of their tenants. I will also be filing a complaint with the Better Business Bureau in hopes of fixing this problem as well as their lack in customer service.

I am not a client of Stott and after trying to talk to them about several properties I don’t intend to become a client. I am relocating to Oahu from Las Vegas. Stott was recommended to me by a co-​worker. I called and was able to speak to Karen one time about two homes. She explained that Stott will not rent to anyone site unseen, probably a good policy. So I called someone that I know on Oahu that is also from Las Vegas and knows my taste and style (i.e. I trust her judgment). That’s where the nightmare began. She couldn’t get an appointment to see anything, when one of us could finally reach someone, we were told the house I was interested in was already rented. After this same experience with three homes, all of which were on Stott’s website for weeks, it has become very obvious to me that customer service is not a concern of theirs. As an FYI, nobody from Stott has ever followed through and called me back. I have had multiple conversations, with different employees where I was told I would receive a return call. I don’t know what they are looking for in a tenant, but obviously someone with a solid job, for a Fortune 500 company and a very low debt to income ratio isn’t what they want. I would only suggest using this company if you wish to be treated poorly. Or for landlords, I would only suggest you use this company if you are not looking for solid tenants.

After managing myself our home as a rental while we are on the Mainland for a few years, I finally decided to get a professional property manager. I am very pleased to have made that step, and that I selected Stott Property Management. Tim Kelley and his staff were very patient with my many questions as we set up the relationship, and they have been responsive, efficient, and effective in handling the issues that have come up since including: arranging for needed repairs; advertising and showing the property; screening prospective tenants; and responding to the needs of the new tenants.

Great experience! I started renting from Stott in the 90’s. I moved out about 7 years ago and was so comfortable with them that a few years later I used them again for my current place. Through this I’ve been treated professionally and courteously. Their property managers are seasoned pros. Each property has it’s quirks and they know them off the top of their head. When there were repairs that needed to be done it was scheduled and taken care of promptly. My move out process was easy. My deposit check was in my mailbox within a couple of weeks. My move in process this time was just as easy. They inspect the place yearly to make sure it is in good working order and take care of any issues that come up. My experience with Stott Property Management has been nothing less than professional and competent.

We have been renting from Stott Property since mid March of this year. Everyone we have interacted with has been professional and friendly. They were very accomodating with our move-​in and quickly responded when our washer was having issues. I have always had my phone calls answered or returned promptly.

I have had nothing but good service from Stott Property. They are usually good about returning my phone calls and in the rare occasion that they haven’t, I just call again and things get done. For every repair i’ve called in about, they have sent someone over to fix it within a few days. Everything is smooth sailing and normal as far as my experience goes with this company and i’ve been with them for 3 years. They’ve been really nice and helpful throughout the years.

Just by the responses that Tim is writing to all of his previous customers that have written a disappointing review about his company… you can already tell how this company is ran & how much they actually do not value or care for their customers.
I could keep defending myself & go back & forth with this company but it’s really not my ethic. I know what happened, how things happened & if he can’t accept that these incidents did occur… well, oh well I feel sorry for him. Just another person out here that would definitely not rent from them again.
By the way… Tim did call me on my cell while I was at work & left me a voice message to call him back so we can talk about my review here. NO I didn’t call him back because I figured, I said what I needed to say & nothing he could say would change my mind about how I feel about this company… now calling him back would definitely have been a waste of both of our time. Just coincidentally after I didn’t call him back, he wrote this comment on my review. HAH

Instead of posting trying to discredit the people that have had legitimate problems with your company, you should have been messaging them privately and trying to reconcile your company’s internal chaos. The way you are pursuing people that had actual problems by trying to discredit them as ‘bad people’ is shameful.
The hole in my ceiling was never repaired during our tenancy. Tim fails to mention that during the date of our checkout his employee scheduled for people to view the apartment before our checkout so that while we were completing our moving and cleaning process several possible tenants had showed up and were trying to enter the premises before Stott Property even arrived. This is in clear violation of the law. His employee showed up a half an hour late to her own appointments and then yelled at us in front of three different prospective renters for not having the apartment ready before our scheduled check out time. One lady actually started yelling back at his employee for her poor behavior and swore never to rent from Stott property. She called her manager who seemed to have instructed her that we were right and she backed the people out of our unit and stood outside the front door until the appropriate time.
Once we were ready she actually went through the house bit by bit being nit-​picky about the damage that was still apparent from the aforementioned flood! She threatened (again in front of witnesses) to keep our deposit, however I was confident once her supervisor realized how majorly she had violated the law in front of witnesses (that had all given me their phone numbers, btw) they quickly returned my deposit. And aside from all of this other trouble I also want to mention that even though there was unresolved leaking (which is a health issue regardless of who’s fault it was) and a hole in the ceiling that kept dropping powder (which was never determined or not to be asbestos) Stott Property still felt that this apartment was in rent-​able condition.
I am sure they found a way to convince the owner that this was not their fault, and after i received my deposit back i felt there was no need to bring up the issue further but since Tim felt the need to behave unprofessionally and post that i «failed to mention» anything, i thought it was important to give a full account of the incident.
«Jacqui also fails to mention that she was reimbursed for both rent and electricity during the time of the repairs even though the leak was neither the fault of the owners nor Stott Property Management.» To clarify — by ‘leak’ you mean the toilet that broke, not the ongoing leak from the roof that was «not your problem». Are you actually acting like you did me a favor by following the Law? Shame on you. I actually lived there, you’re just looking at a bunch of paperwork. Maybe you should re-​read Unilocal’s policy on replying as a company to Unilocalers and take their advice. I truly hope your reviews improve when you stop trying to attack posters and start addressing issues with your owners and tenants properly instead.

Clearly this Property Management Company is trying to redeem themselves. This is comical 3 years later I would receive an e-​mail letting me know they decided to comment on my rating. How can they even recall 3 years later what happend when they could care less at the time. Spend some time building your reputation back up with current clients and maybe you’ll be successful.

I am a homeowner that now lives off the island, and have entrusted my property management to Tim Kelley at Stott for the last 6 years. I can say without reservation that had it not been for the consistently professional service I’ve received from Stott, I would’ve been done with owning a home in HI years ago.
Here is what I like about Stott:
–Courteous and professional service. They are always easy to get a hold of, and quickly respond to my emails and phone calls.
–They aggressively fill vacancies with quality tenants.
–When issues arise, I am always kept in the loop and enabled to make informed decisions. They also offer great advice as they have seen it all.
–My rent checks are deposited into my account like clockwork. This is accompanied by a detailed monthly statement accounting for all the separate expenses that may have popped up.
–Even before mobile banking and automatic deposits were commonplace, Tim went out of his way to have my checks deposited quickly. As a military member who’s been all over the world since leaving HI, this is especially appreciated.
–I always receive a video inspection on DVD so I can see for myself how the house is doing.
–Mr. Stott’s monthly newsletter is entertaining and informative about goings-​on in HI, both property-​wise and generally.
I was honestly surprised to see any less-​than-​5-​star reviews here. I can only guess that some disgruntled former tenants were unhappy with Stott enforcing contractual obligations agreed to by both parties.
I always refer my HI friends, both homeowners and potential renters, to Stott, and have never been disappointed. Keep up the good work!

If you’d like rude service, hands down, select this company.
They will transfer you back and forth, hang up on you, fail to return emails and just generally lack communication skills.
God forbid you actually have any urgent need for them. I had a power cut-​off due to previous tenants, and when I requested them to sign an affidavit that the electric company required in order to have power turned back on, they flat out refused. Stating they don’t get involved in conflicts like that. When pushed on it, I was told that it was my problem, not theirs.
Edit: If you write a negative review about them on Unilocal,they’ll aggressively confront you about it over the phone. These guys are bums.

Hands down the WORST property management company I’ve ever encountered. Like Melissa E. we were threatened with eviction due to illegitimate reasons. We could have taken them to court but decided against it because we didn’t want to deal with the headache legal fees. I will echo the sentiments of others, the boss is a complete prick. He slammed the door in my face when I went in to talk to him in person. After waiting around for him for an hour he finally agreed to talk and was extremely patronizing. He didn’t even sit down until 20 minutes into our conversation. Avoid a disaster– don’t rent from them.

I am an out of state owner that used Stott Reality to as my property buying agent, Stott Property Management to manage the property and Stott Reality as the listing agent to sell the property seven years later.
I can only report good experiences. The Stott staff provided prompt and excellent service and best of all ZERO months without a rent check. When I decided to sell the property, Stott Reality sold the property at a better price than I ever could have imagined within two months of the listing date. Don’t let the sour grapes of others impact your decision.
Should you wish to discuss my experience, email your inquiry to
with your phone number and I will get back to you.

I’ve been a tenant in a complex for the past 4 years, and 3 of the years were serviced by Stott Property. I’ve read through these reviews and I can’t say that I agree /​have experience with any of the complaints that others have.
Stott has always been prompt in returning my calls, in accessibility for appointments and inspections, in servicing any issues that I may have, and in general dealings with the lease. There was a major leak in the house a couple years ago and Stott was on top of it.
The only time I can remember anything negative is once when I went to the mainland and I forgot to mail in the rent, and I called up Stott and talked to a guy to ask if they would waive the late fee (like $ 250). The guy on the phone was dismissive and short with me, I think it was Tim Kelley. But what can I say, it was my fault the late was rent.
Otherwise, I’m very satisfied with Stott as the property manager (and I’ve had to deal with them due to issues with the property more than a usual tenant would likely have to).

This is by far the absolute worse agency I have ever had the misfortune of conducting business with. Fully equipped with a staff so rude even the KKK would be disgusted at their lack of etiquette.
First they rent out a house with a faulty toilet and sink, then play phone tag with us for TWO months before sending out a plumber. The 80 lbs iron gate with the broken lock falls off and almost crushes my daughter. The sliding glass door leading to the back yard fell off the track and when we couldn’t get it back on we called the office to report the issue. When I finally was able to speak to Mrs. Karen she said «I told you the glass door was broke, so what do you want me to do about it?»
I could go on forever about this highly unprofessional establishment but to be honest there aren’t enough words in the english language to accomplish such a feat. I only beg that if you’re looking for a place to stay and you see that Snot Property Management is involved… run. Close the web page you were looking at and try again. Don’t repeat my mistake by renting with this agency and being treated like an animal.
Don’t be fooled by the 1 star, you’re not allowed to post a review unless you put one.

This is the WORST experience I’ve ever had with a rental agency. This Stott Agency are the rudest people I’ve ever encountered.
Here is my story:
First, it is extremely difficult to get a hold of them to just schedule an appointment. (took me two weeks to get an appointment). Then when they finally call us back, they don’t work after 4:30, and they don’t work on the week end. Fine, we arrange for a weekday, office hours appointment, even with our busy work schedule.
When the day comes, the guy does not even show up, or call ! When I call the office, they say, with a total attitude, that I am not on the schedule, and they cannot give me his phone number, so basically she may give him a message, but for today, too bad if you left work early, too bad if you are waiting for nothing, nothing she can do.
And the day after, the guy does not even call back !! So when I call back, they make it sound like I am the rude one, and they don’t want to talk to me, and please don’t call anymore.
I am totally astonished at the attitude of the people in this agency. They totally do not care about the people who are calling, and when you call, frustrated that you never are able to get an appointment, they give you the attitude, and turn the whole situation around, saying that you are the rude one.
I actually would hate to rent a house from them. Can you imagine if your washer broke or something?

My landlord started working with this company several years ago. Up till then we had done our own repairs for which we were always compensated. We had a very good relationship with the landlord and we looked out for each others interests. That changed when Stott was brought in. Repairs that were made were of substandard quality and the work was performed under an absent contractor’s license by handymen with minimum skills. As a result, much of their work has started to come apart. Promised repairs were not made and unannounced someone came to take pictures of the interior «for administrative purposes». Because of Stott’s neglect the apartment has steadily gone down in quality, but the rent has gone up. Now we need more repairs and we’ll see how that goes. If I were a direct tenant or property owner I’d look elsewhere.