Discount Tire Store – Kalamazoo, MI

Really helpful and knowledgable staff. They do everything they can to get you the best deal and are willing to come in early/​stay late to make sure you’re taken care of. Also free water and coffee while you wait. They make spending a Friday evening getting a tire replaced as enjoyable possible.

I will never buy my tires or have them repaired at anyplace than DISCOUNT TIRE. They are the best. This was not in Benton Harbor. IT IS PORTAGE MICHIGAN!

Was suppose to get a used tire I had it all paid for the discovered the tire had slice in it so they had to put a new one on and they stood good for it I got the new one for the price of the used one

I had to make 3 trips to get one tire and tpms sensor replaced. First time they couldn’t remove locking lugs, which turned out to be a 5 minute internet search followed by a 5 minute job to get them off. After the second trip I asked the guy why they couldn’t have done that and he said because they didn’t have the tools. I don’t see why they wouldn’t — all it took was a 22 mm non-​impact socket and a hammer. When they finally got the tires on, I was told to «give it about a days driving» and the tpms system would reset itself. A few days later, it still hadn’t reset and I noticed that the procedure to retrain the sensors was printed on the receipt. I headed back for a third trip, and they were finally able get things sorted out properly. 3 trips to change one tire is absurd, so I won’t be back. I recommend you go elsewhere as well!
The single star I gave in the rating is for Aaron, who was very helpful and able to get me in and out in 5 minutes on the last trip.

I went to discount tire today to buy snow tires on the customer service was spectacular and the guys were really helpful and seemed really care about my overall experience I highly recommend discount tire.

I always have had good experiences at this Discount Tire location. I went in yesterday for new tires. I had an appointment so they were able to get me right in. They gave me what I believe to be an honest assessment of whether I needed new tires or just a rotation. It turned out I desperately needed new tires. The staff was helpful in selecting tires. I was offered coffee and bottled water while I was waiting. The man who brought my car to me at the end gave me a thorough report of what was done to my car and what services I am eligible for in the future. I will definitely be returning for all of my tire needs.

Visited this store on a busy Monday morning. (cyber-​Monday to be precise) This was a great experience for someone that shops like I do. I like to do a fair amount of research on a big purchase such as 4 new tires. Via
, I found the tires I wanted, made sure that they were in stock, made an appointment, and got $ 50 off. (cyber Monday. weird for tires but works for me.) I show up with my print-​out and the price is exactly the same as quoted. The salesman did pitch the road hazard plan but I self-​insure if possible. I was told 1 to 1&½ hours which I think is quite reasonable given how busy they were. My car was done in about an hour. Everyone was friendly and professional. Its a bit early to judge the tires but so far, I love them.

I’ll be the first to say I’m not that automotive knowledgeable but I know customer service.
Right off the bat I have to say the staff here is very friendly, at least until they close the deal then you kind of fall off the planet.
As far as deals, they will always try to up-​sell you, but if you stick to your guns you can usually work a good deal with them. And they do a good job of servicing your tires.
As a matter of fact my only beef with them is how SLOOOOW they are. Two hours to change ONE tire? C’mon… I’ve had tires repair and bought tires at Bell Tire, Good year and Wal-​Mart and all were busy but none were as slow as Discount Tire. There were several times when there were at least 2 open bays and not a single employee was in a «rush» to fill them.
That being said, if you want a good deal on tires and good service on them, go to Discount Tire. Justbe prepared to kill off a good part of your day doing it.

You can shop around and find a similar price on tires from the competition, maybe not. Get your quote from another store then go see Discount Tire and see what they will do for you. For «customer is king» service, you can’t beat Discount.
For many years I have been a dedicated customer just because of the little extras they’ve done for me.
Some examples: I was cleaning my barn and had an old tire to get rid of. I took it to them and the salesman said sure we’ll take it and then proceeded to removed it from the back of my truck himself, no charge.
I had the tire bead pull away on my lawn tractor wheel causing a flat that I couldn’t fill to get the bead to seal. Took it to Discount and five minutes later — fixed with new valve stem, no charge.
Went recently to replace two 18″ truck tires to find that the model I have is no longer being manufactured. Not wanting to mix tires with a different style, class or model. The savvy sales person called the manufacturer, explained the situation and negotiated a warranty /​safety deal providing me with literally the deal of a lifetime with the manufacturer eating most of the cost of four new tires. Not that everyone can get that great a deal but for me, that one time, I scored big time. I couldn’t pay my share fast enough for fear that deal wouldn’t come true if I didn’t. That salesman probably could have sold me two tires of a different model and I would have probably done that but he was experienced enough and willing to make the call, set me (a stranger) up with a generous offer from the manufacturer.
Thank you Discount Tire — Westnedge Avenue! I’ve been and will remain loyal to you because of you.