Maple Hill Auto Group – Sales

This place is full of it. Went on line to make reservation for repair. Came in on date and
time. Told the system is broke what I came in set up ride away. Parts girl was brain dead
wanted me to leave but was full up until Tuesday of next week. Why leave it makes no sense
car will not be looked at until next week. Then you get joe hero running to stand up for this
customer non service person. Told them I just take Car to Grand Rapids place is a mess.
Million dollar business 10 dollar customer service.

I would never again deal with this dealership! They sold me an Audi with a design flaw and did so knowing it. Now I have a car that needs an $ 8,000 repair.
Thanks, Maplehill!!! Not!

This review is WAY overdue. I bought my first car from Maple Hill. This was long before there was a Unilocal and I just had to select a dealership based on proximity to where I was living. I was young and somewhat naïve, but Maple Hill treated me very well. They explained things in laymen’s terms and were very patient and understanding when I had a question. Since my first purchase from Maple Hill, I have either purchased or leased 3 other Hyundai’s from three other dealerships, but the customer service I received at Maple Hill is FAIR better than what I received at other places. My parents purchased several cars from Maple Hill and have had nothing but praise for this dealership.
If you are anywhere near the Kalamazoo area and are looking for a VW, Subaru or Hyundai, I highly recommend this dealership!

Unfortunately, I will never purchase a Subaru again, I owned a Subaru Forester that had the transmission fail at 63,000 Miles slightly longer than the warranty was in effect. We provided service reports showing that all the recommended service was completed. The service reports were submitted to the warranty group for review. Their response was that the warranty expired therefore I would be responsible for the entire $ 5,000. Please note that Subaru was making a significant profit for selling me a rebuilt transmission for a transmission that shouldn’t have failed at 63,000 miles. The repair costs were $ 5,000 for a rebuilt transmission from Subaru. The transmission was installed — I drove off the lot and couldn’t go over 25 MPH. The installed rebuilt transmission was faulty after waiting 3 weeks. They had to send the rebuilt back waiting another week and ½ without a vehicle. No vehicle was offered while waiting for the repair. GM at the time offered 100,000 mile powertrain warranty. In addition, GM values a satisfied customer — The warranty group still helps with the repair when the warranty recently expired.
Do not purchase a Subaru! You can’t afford the expensive repairs. Note: Preventative Maintenance is also much more expensive at a Subaru Dealership than their competitors.

After moving to Michigan I decided I’d like to purchase an used auto to use as a snow car and chose a Tiguan. They only had a new one on the lot so I told the salesman what I was looking for as far as years, colors, and mileage and asked if they could find one for me to purchase; and then I started imagining how cute my two Volkswagens would look side-​by-​side in the driveway.
That phone call never came. No follow-​up, and I don’t know if anybody actually searched for one.
I’m pretty disappointed especially considering we were ready to buy one ASAP. I’m really not looking forward to using Maple Hill for my Passat service if this is the way they treat their customers.

Have purchased two cars here and will return if need be. Both were used car purchases, but I did not get that ‘used car hustle’ feeling. Professional staff, family-​owned dealership. I know they support the community and are a good employer. That means a lot — plus they sell the Subarus I love.

Good sales department. Had some issues with the service department but they took care of everything I asked.

I love this place! Why? I will tell you:
1. They gave me an AWESOME amount for my trade-​in. Actually, I was fortunate they took my trade-​in at all, because it was a piece of crap. And on top of that, to give me a more than fair trade amount? Amazing.
2. They honored a USAA pricing discount certificate, so I got the $ 400 off. Amazing again.
3. They worked super hard to get me a low interest rate.
4. Free unlimited car washes (forever while you own the car you purchased there) and service checks for the first 10,000 miles.
I also got an amazing warranty on my VW, which comes standard with their vehicles.
Ask for Greg D. He is a wonderful sales person who will work hard to get you what you want, and won’t push you to get anything you don’t want. Thanks again Maple Hill Subaru!