McDonalds Towing & Rescue

My car broke down, so I needed help to take it to the dealership. I called them on Monday morning (7:45) and told me that in less than 30 min he should be there. He was… good service and driver was very polite, although he did not talk much.

If I could give zero stars I would. Awful service. Major delays. Left us stranded over 2 hours, kept delaying pick up, do not use!

Very nice staff. They went above and beyond to help us out after an accident.

The people who work for the company are very nice and professional. I just wish that the company rules would ease up on things such as proof of owning the vehicle. They made it kind of a hassle. Other than that I have no complaints

My landlord had McDonalds towing handling our parking lot. Sunday morning I found an abandoned car blocking the entrance to our parking lot. I called Mcdonalds to tow it. They could not find the contract my landlord had with them. So I called the landlord. He calls me back (8am) saying they are very disorganized but should be here in an hour and a half (10:30). At quarter to 11, we called them again, and the response was another half hour. Noon we called again and got an excuse of only having two drivers on that Sunday. Still after 2:00 pm, they have not arrived. So they had six hours (8am-​2pm) to come and get it and could not complete the job.

Called insurance company to called someone for a tire change at 7:30 in the morning on a freezing cold day. Insurance company said towing company would arrive within 30 minutes. I called one hour later and McDonald’s said they would have someone arriving within 30 minutes. Called again one hour later and they said that state calls took precedent over my flat tire. Waited over three hours and no tow truck. I would rather sit in a snow bank for a week than give them my business. Sick and tired of the run around. Worst service ever.

This is the worst tow truck company if you are stranded and not involved in an accident. AAA Road Service has dispatched to them on two breakdown occasions, both times promising me a wait time of 30 minutes or less. When I call after an hour, AAA says McDonald’s drivers are on other calls for the police. By this time, if you ask for another company, AAA has to begin the process all over again and you’re stuck in a Catch-​22 of having to wait just as long for a new dispatch as you would for just holding out for McDonald’s. The driver I had was very kind and polite, but they bite off more than they can chew and waiting for three hours or more in extreme heat or cold isn’t an option. Insurance companies and AAA need to explore better options if they want satisfied customers.

Our insurance company called McDonald Towing & Rescue to transport our vehicle. The first call was at 3:37 PM. By 7:22 PM, McDonald still didn’t show up. We called another towing company at 7:22 PM. The other towing company showed up at 7:35 PM. We got the vehicle strapped and ready for transport by 8:00 PM. When we left the scene at 8:00 PM, McDonald towing STILL did not show up. We will be contacting the insurance company to inform them of our absolute disappointment with McDonald Towing and highly recommend they blacklist McDonald Towing & Rescue. I recommend you find another towing company to transport your vehicle or pack a lunch and plenty of water for a very long wait. You will likely need a rescue after having to deal with them.

I want to start of by saying I’m a blogger and I write blog reviews think mystery shopper and I can’t keep how awful customer service was today 6÷11÷2014 at 3;00−3:30 pm who ever was the jerk who answered the phone after waiting 2 hours yes 2 hours! when originally told by a different person that it would only be 60 minutes clearly someone needs some customer service training. When we called back wondering why we were waiting a hour and a half we were told by a customer service jerk that «he hardly has time to wipe his own ass let alone tell someone about where their tow truck driver is» When asked for an apology he said is the driver there and long and behold the driver finally showed up after waiting for the jerk to answer the phone 20 minutes later after being on hold. When asked to drop his attitude and at least respect the customer enough to say they were sorry and that is wasn’t his job to please the customer he proceed to tell us that we were lucky enough to get service there at all. I filed a complaint but I’m a blogger and blogs drive traffic either way to a company or to a company by word of mouth marketing. He also informed us that is wasn’t his drivers job to call us if they were going to be past the 60 minutes yet the person who we spoke with before hand said the driver said 60 minutes as a extra time might be needed do to other issues that will arrive and if we don’t see the tow truck driver with in the 60 minutes to call. When we called I couldn’t tell what place I called the guy said hold a second really why would I hold if I go the wrong number. oh yeah mind you were were stuck in the 90 minute parking zone down town to keep safe and out of the way. guess what we could have gotten a ticket but lucked out. You can check the recorded voice recording that’s kept for quality control yeah quality of mr jerk who refused to give his name never even greeted us with his name. Said go a head file a complaint they keep sending us clients any ways. Let me guess he’s employee of the month right ??? so I would like the director of the company to call us because I know you don’t want word of mouth to get out that I found a much better towing company with greater reviews. I have never had such awful customer service the pass the buck syndrome needs to stop and he should be grateful he even has a job just as we should be grateful we even got service today.

This is a great company. Whether you call them directly or through AAA, they are usually there within an hour.
The staff are very pleasant and competent.
Absolutely great, professional service, and we have had many dealings with them for years, now. We can’t be more pleased, and will use them as our #1 towing service.