The Computer Guild

Note: Computer Guild relocated here (their prior location was 5715 S Westnedge) — and I’m appropriately relocating my review to here, as they are still the same business.
I came here with my MacBook Air after the operating system wouldn’t load. They ran an evaluation on it for me and said it needed the OS reinstalled, that it would cost $ 150 for the reinstall alone, or $ 180 for backup with re-​installation. I gave the go-​ahead and they said it would be ready the next day. The next day comes and goes with no word. I call the day after and they say it should be ready by the end of that day. Then I get a phone call a couple hours later telling me that my 13 month old MacBook needs a new hard drive, and it so happens that these hard drives aren’t available anymore «for some reason». The tech warns me about the price (well over $ 500) and offers to buy my MacBook off me for parts.
I go to the internet and within minutes find out it’s a known problem with MacBook Airs sold during the time mine was purchased, but not only that, Apple was repairing them for FREE, even if it’s out of warranty, up to THREE years after the date of purchase. I go back to the Computer Guild and the dude asks if I want to sell the computer for parts. I show him the article I found and instead asked «Is this the problem with my laptop?» «Actually, that’s exactly what’s wrong with it. Uhh, yeah, I didn’t see that until after I spoke with you on the phone.» Right.
Then he tells me that my files (that were already backed up) were going to cost me $ 75 now instead of the initial $ 30 difference. I decided to wait on the files while I took my Mac to Genius Bar the next day, where they had it fixed for me within two hours at no charge. Trekked back to Computer Guild where I was waited on by a different gentleman and was charged only $ 65 for the backup of my files.
I’m sorely disappointed by the lack of honesty displayed here and will not be returning, ever.