VanDam & Krusinga Building and Restoration

We hired Van Dam and Kruisenga based off our insurance company’s recommendation to fix a water leak that damaged our hardwood floors. Upon having the estimator from Vandam & Krusinga come to look at the damage, we were very impressed with the level of detail he went into to make us feel confident that every piece that needed to be fixed or be paid attention was addressed. Their estimate came in $ 1600 over the insurance company’s quote, but was approved based on the level of detail that was provided. Everything at this point seemed to be going well. We made the appointment to have the work done and were confident that at this point we made the right decision when it came to a contractor.
Unfortunately, as the process progressed, we found out that we were very wrong. After being out of our house for five days to have the work completed, we returned to find that the majority of the work that was included in the Van Dam quote that was over and above what the insurance company initially specified had not been completed. We addressed this with the original estimator that came out from Van Dam and were told that there were minimums in the software that had to be charged regardless of how much work was done. We asked for a revised itemized bill that we never received and were told that if we wanted to play this game they would reshuffle charges into different line items and the total would remain the same. We feel like that comment was unethical, unprofessional and inappropriate to say to a customer. We wanted to pay for the work that was done and would be happy to return the outstanding funds to State Farm where they would belong if that is what needed to be done. We were looking for transparency in this transaction and unfortunately felt like insurance fraud was committed.
In addition to this, Van Dam and the floor refinisher came back to our house two other times to fix the floor. Once to smooth out edges that actually produced injury and the other time to refinish an area where a dolly that was used to move our refrigerator marred the finish. Their negligence in repair was not appreciated as we had a mobile toddler in our home. We also ended up getting a visit from Van Dam’s General Manager who did absolutely nothing except come to our home and make sure that we knew that we had his attention. He offered to send us a gift card for dinner that wasn’t necessary, but we never saw it either.
All in all, I would never recommend this company to do any repairs in your home as they do not do the quality job that is promised and act in a most unprofessional manner.