Public Storage

Very friendly and attentive staff. The facility is clean, and works as advertised. All my stuff stayed dry and safe.

Storage here was super user friendly and had really nice people to help you through the process. Fern was the lady in the office who always helped me with any questions I had. I had no issues with my stuff here regarding mold or damage. I would recommend this place to anyone who needs storage in Kaneohe!

We needed a storage unit rather quickly. I was referred to the Kaneohe site by our movers. The available unit there didn’t appear to meet out needs but Fern, the smiling lady who showed me the available unit, was quick to get on the computer and locate a larger space at another site. Then she checked for an even closer storage site and found one with a 10X20 space available. I was impressed that she worked very intently to satisfy me — and, all with a smile and sense of humor. She is a great ‘first impression’ for the Kaneohe location! I hope this attitude and behavior are present at the Kaimuki site when we arrive tomorrow with the truck! Mahalo big time, Fern!

Autopay made it easy. Staff very friendly and helpful. Wish price was lower but that’s HI. Although this location was the cheapest of the chain on the island.

I was very satisfied with the service from the initial call back from Debbie to the day of move-​in with Steven. They were very informative, accommodating, and pleasant towards myself and my daughter. It made it very easy for us being first time renters.

Autopay makes it easy to make those monthly payments when you’re away, it is a bit pricey however this is Hawaii and they have good facilities and their clean plus the added security adds to relief.

As the broker/​owner of Palm Tree Realty, it is very important to provide clients to declutter and/​or move their household items to a trustworth storage facility. Fern and Debbie at the Public Storage facility in Kaneohe have always been helpful, friendly, and courteous to deal with and at the same time very professional throughout the process. I highly recommend, both Fern and Debbie as a first option at the Public Storage in Kaneohe. Mahalo!

Awesome customer service. Very friendly and helpful. I recently needed help with out of state property and the manager here helped me resolve the issue. I have utilize other locations here but always prefer this location.

Fern and Debbie has been really helpful in find the right size storage for needs. And keeps tabs on us to see how our storage is and if we need anything to check with them

Very helpful and friendly! Always welcomes you with a smile. This is my second time coming back and will continue to store my valuables here.

I generally don’t rate businesses, however there are times when you have a civic responsibility to speak out. This was my experience at that dreadful place:
I wanted to store some carpets for one month. I rented a space for $ 500/​month which I thought was an outrageous amount of money, but I went ahead. Ten days later, I receive a voicemail on my phone saying that I owed them almost $ 50 for a late fee. Ten days does not make a month! After I called and they read a ridiculous script that they must have had on hand, I knew that I was dealing with some unsavory people. I made arrangements to remove my carpets. Before that happened, I received a notice in the mail saying again that I was being charged at late fee. When I vacated the locker, after only three weeks, they claimed that they had inadvertently sent a late notice to all their clients. REALLY! THAT IS WHAT SCAMMERS DO. THEY DEMAND MONEY THEY ARE NOT OWED AND SOME FOOL WILL PAY.
Do not go there. Do not send friends to this unscrupulous establishment.
This is a shameful business that rips off Islands residents and that should be published on the front page of every paper.

We want to compliment your employee, Fern, for being the most knowledgable and professional person we have ever encountered. She was so patient, helpful, and went over and above her duties in helping us find just what was right for us in our unusual situation. She solved all our problems and just made our day. This is a wonderful company, the best prices, service, and with an employee like Fern, I will recommend to all.
Jackie Collins
Honolulu, HI

I had mouse droppings all over my boxes both inside and out. I wish i had had more warning about how infested the property is. I would have better protected and sealed my belongings. I also found dead cockroaches everywhere. PS needs to remove the lock stickers prior to tenants moving out. When i was first purchasing the 10by10 the sales lady tried to tell me that rental insurance was REQUIRED. I knew that sounded like bullshit. So i read the paperwork very closely and found that it was not required. I hate liars! I also do not appreciate having my rental rate increased while I was on DEPLOYMENT. Some thanks i get for serving our country. When compared to mainland prices the 10by10 offered at PS is probably 3x more expensive. Shop around folks!

Fern and Debbie are just the best! They are friendly and helpful always. The facility is clean and well run.

I would give none if I could! The women working there couldn’t be ruder… Takes her little job way too seriously…

Needed a storage unit because we were in the process of moving. Units were pricey. $ 1 for first month but insurance is required and there are other fees. Also, they do not prorate your payment if you vacate early or need it for only partial of the month. Also, when I vacated, there were little roaches on my couch. I would not recommend this facility for storage. Expensive and not very clean.