Bank Midwest

Having numerous problems with their updates on their system-​for me and many others it is a minor irritation (these are like flies and the worst!).
I have had to call them several times because although i am a customer i keep getting charged for using the ATM.
Everytime i call customer service they are always making the excuse «it is just our people doing the updates» and to be quite honest after all this time it’s getting a little old.
I was promised last time that the problem was fixed and this morning was given the same story so we’ll see.
Sounds like maybe they need to start giving someone else their IT business, heh?
10−14−15 — This bank has changed a whole lot since i went to them about 15 years ago.
Now, they have changed their on line site and it is a mess!
I had just one simple questions and i sent it via email and just got a standard response form with no mention of the problem i described.
I had to go back to the branch location AGAIN! Fortunately i was helped by the manager and she went out of her way to try and take care of me-​although i needed my cell phone to complete the process. She worked with me and now have my banking on line back.
I feel that someone in upper management was rushing people to get this new site up and operating and just didn’t think things out too well. Oh well, maybe they will learn that you can’t make thing too difficult for your customers or they will go somewhere else!
10−30−15− The bank has an apology on their on line site and admits the errors of their ways.
Personally i don’t believe they believe their apology-​just more bank propaganda.
If i didn’t have to go to so much trouble because of all my direct deposits i would find another bank (although the banks are so powerful now and they all operate about the same).
You are basically dealing with the government when you complain to a bank and you get a bunch of «i understand’s and i would feel the same way» part of their script they are taught to try and calm a angry customer down.

I own a small business and have used several banks over the past 19 years for business and personal banking. I avoid Bank of America since they have nice technology but are too large to care and once lost a $ 10,000 business deposit due to a computer error that took the corporate office a month to resolve. I had Peoples Bank for business and personal accounts but they were a mess. We finally moved to Bank Midwest in 2009 and have been extremely satisfied with the service, policies, support and staff.
Bank Midwest is a good sized bank with the feel and service of the small town local bank. It’s like I grew up with their staff, they smile and treat you with respect, they help whenever you need it and have always been great whenever we had a question or issue. The business checking and services are excellent, the people are great and they offer everything the large corporate banks have but actually care about customers and the companies they service.

Is it possible to love a bank? Well… I think so. I have been a BankMidwest customer for about 20 years and it’s the only place for me. This bank is small enough they know your name and always greet you. I ran into one of the tellers in the airport and Mexico and she recognized me! Great place to do business,