Calvert’s Express Auto Service and Tire

I won’t come back here. I walked my dog up here to pick up my car, a mechanic was backing out a car and nearly hit my dog. Then had the gall to tell me that he had honked and it was my fault. And then, and this is completely serious, I thought he was going to fight me over it.

Last time it took multiple days more than they promised and today I was assured it would be done by a certain time and I’m still waiting over an hour later. I won’t be back.

Took my vehicle in due to a flashing engine light. Paid $ 73.00 for a diagnostic test and was told the test reflected a $ 500.00+ repair. However, they would not provide me a printout to prove it. A different repair shop fixed it for $ 145.00 and was not the repair that Calvert’s stated. I called the Calvert’s HQ because of a sign in the Waldo shop that encouraged unhappy cutomers to call. I called twice, e-​mailed twice and got no response, although I was assured that someone would call me to explain. It’s one thing to provide unethical/​poor service but to flaunt that they really don’t care is another issue.

Never again.
Places like Calvert’s are why there needs to be an option that is less than one star.
I went in with an emergency flat tire. I kind of figured this would take between as little as 20 minutes or as many as 45 minutes. Boy, was I wrong. After 30 minutes they told me that I needed a completely new tire and that it would be in soon. 3 AND A HALF HOURS LATER, there is still no tire. Not once in that time did they bother to give me an expected time frame. I finally went up and asked after an hour and a half, and they said 45 minutes to an hour. They really should have told me that at the beginning. there was an issue where they were mistakenly delivered 4 of the tires that they needed instead of all 5, so they didn’t even have a tire for me. I ended up waiting 4 hours, for a tire change that never happened. Then they gave me the keys before putting the hubcap back on the spare.
Couldn’t have had a worse experience and there are 5 other shops within a block that all offer the exact same services. There is literally no reason for anyone to ever go to Calvert’s. Save your time, money, and sanity and just go somewhere (ANYWHERE) else.

If I could give this place less than one star I would. I’ll never go back after I took my car in there for a simple safety test so I could renew my tags for Missiouri. They were extremely busy when I arrived so my one hour wait time made perfect sense to me, I decided to go shopping around Waldo to kill some time after an hour and a half goes by and I still haven’t received a phone call I decided to check on my car. She told me, in a very rude matter of fact way that they hadn’t even started my car yet and couldn’t tell me when they would get started. I asked her what happened to the one hour wait time and she said that is only a guess. I arrived to pick up my keys and take my car somewhere else it took her 20 min to find my keys and nearly two seconds to fling them across the counter and as I leave I hear her making rude comments about me to the other worker there. I felt I did nothing to this worker for the horrible attitude. I went right around the corner to pro brakes and they did the entire inspection in less than 5 minutes. WILL NEVER RETURN TO THIS HORRIBLY RUDE ESTABLISHMENT.

Joke. Waited an hour to be told I needed $ 390.00 brake job (was not needed) office employees screaming obscenities at each other in the «closed door» office… Complete waste of time

$ 25.00 for them to change a light bulb… seriously? $ 6.99 for the part. $ 12.50 to install and $ 3.50 for shop charges. .SHOP CHARGES? for a light bulb? I’ve spent hundreds of dollars in there and will be taking my business elsewhere from now on. .shame on you calverts!

I was faced with extremely faulty brakes and many other issues that as a single mom was finding difficult to face… this crew took care of my immediate needs quickly at a more then fair price and gave me a detailed list of all my other mechanical needs with fair and accurate pricing!!!

On June the 5^th 2015 I took my 1998 Volvo v70 to the Wornall Road location to have the transfer case replaced. They added a right side drive axle to the repair and completed the repair at a cost of nearly $ 1200. Today, August 7^th 2015, I went to have a brake inspection at another service center and discovered that my splash & skid plate was not re-​installed during the service, leaving my motor open to damage from obstacles in the road. I immediately contacted the corporate office and was directed to Gary (Calvert?), the owner.
Gary said he would need to review the footage from the location and would return my call upon doing so. A few minutes later, I received a call from the store manager telling me that there never was a skid plate on my car. I know there was because both my husband and I had seen it pulled and re-​installed two days before by the mechanic who diagnosed the problem. I called Gary back who said he would get back to me with a solution.

The solution was to have another different manager return my call and say «The tech swears there was no skid plate but as a gesture we will install one you purchase and bring in with no labor cost.» He also stated he could «Neither confirm nor deny» that the plate was present. I assume this means the footage either didn’t go in their favor, or was inconclusive.
This all adds up to a mechanic who fears for his employment saying whatever he can to save his own job, and a manager who will do anything to save money, even if it costs him in the long run.
The part costs less than $ 100 and takes less than 15 minutes to install. What can he possibly be saving by treating customers like this? Do they honestly believe that I woke up today thinking «I’ll get a new skid plate on my car today and figure out how to get it paid for by Calvert’s»?
A week ago, we called Calvert’s for a quote on tires, and were seriously considering purchasing from them which would have been around $ 600. Had this not happened, I would have probably had them do brakes and rotors as well. I am so glad I didn’t give these guys any more of my money. Who knows, I might have lost more pieces of my car to their supremely honest technicians.
They get one star because Unilocal does not allow me to give none.
Never, ever take your car here unless you have money and spare parts to burn and enjoy being lied to, and called a liar.

Should have read all the reviews before taking my car in. Don’t waste your time and money. Couldn’t fix simple problem. 2 tows later they offered no way to make it right. Wish there was a negative star rating.

I took the car up to Calverts to get the brakes done. I expected the possibility of the rotors needing to be replaced as well but nothing else. The mechanic came back and told me that not only did I need that done but the calipers were also messed up and need to be replaced. The total cost would be just over $ 700.He even mentioned there was financing available. I found that rather suspicious and declined. I then took the car to the dealership and found that the calipers were fine. This was my first time giving this place a try and it is also the last. The only reason it gets a 1 star rating is because I have to give it something. It deserves no stars.

Bad Service and rip offs. They do not honor their coupons and can not be trusted. I will contact the Attorney General and file a compliant against them for deceptive practices. These guys will try to sell you services that are not needed and do not fix problems. They refused to honor my 14.99 Oil change coupon and tried to sell me a $ 1000 brake job that I did not need. Thanks god I decided to go for a second opinion. Do not take you vehicle there unless you really want to get ripped off.

Terrible place! Don’t take your vehicle here, they’re mechanics are incompetent, their facility is trashed, and they are not trustworthy. Got my oil changed and tires rotated, then 6 days later was driving 35 mph and my tire and wheel came off… they can’t even tighten lug nuts correctly! Total cost of repair ended up being $ 4,000! They aren’t friendly at all either. The day I got my tires rotated they even kept my custom key for my lug nuts… good thing I checked for it before I drove off. Horrible company! Please save yourself the trouble! Would’ve given them 0 stars if possible.

Holy wait time! I was at Calvert’s for an oil change/​tire rotation, which took about an hour and a half. Don’t come here if you’re in a hurry! The sales pressure was relatively low even though they did quote me for new brake pads for over $ 200. I paid just over $ 75 for an oil change and tire rotation in an SUV, which is more than I’ve paid in the past. All of the employees were friendly and courteous, however the wait time and price killed it for me. I will probably not be back.

I’ve been taking my car to Calvert’s for the last 5 years I’ve lived in Kansas City. I first took it to the Shawnee Mission location then when I moved the Waldo location was actually closer to me so I began to take it there. I’ve gotten tires and regular oil changes from this place and they always do a wonderful job. Speed may not be their thing for oil changes, it often takes about an hour due to a line, however they do have a shuttle service so they can take you to work or home and pick you up if need be. Just be sure to let them know in advance because the shuttle service works for ALL their locations, not just a particular store so it may take the guy a while to get there. Also the shuttle car tends to be filthy, but hey! It’s a free ride and you don’t have to get a cab to work. Also they do have a policy to pay at the time of service. So no way to have credit.
This last spring my car was having some major issues. Came to find out the little catch I was experiencing in my engine was a piston misfiring. I had to sink about $ 1800 into my car and they guy working on kept digging deeper into the engine to see what else was going on. He found out that he was gone to need to replace a part that was another $ 400 and called me with the bad news, I was already stressed and because they have a pay at the time of service policy there was no way I could do any type of billing with them. When I asked the guy if anything could possibly wait a month or two until I could get some more cash. He told me that if this didn’t get fixed, it would just tear up my engine again resulting in more repairs. I just let him know I couldn’t do it right now, I was tapped with all the other repairs and expenses. He ended up making some calls on his end and got the owner to gift the parts to me and then he did the labor for free!
I continue to go back to them because they are friendly and have great service as well as coupons and aren’t constantly trying to up sell you on services. (I once paid $ 70 for an oil change at a Jiffy Lube.) Also they don’t complain if I need to bring my dog in real quick in the summer to drop off or pick up keys so he’s not left a hot car.

Only been here for oil changes, but I find them refreshing amongst the Jiffy Lube/​Quick lube B.S.
The things I like about this place is they always have coupons so I’ve never paid more than 19.99 pre-​tax for an oil change. They never try to scam me or up-​sell me on something I don’t need (which happened a lot at Jiffy Lube). They are relatively fast (30 – 60 minutes in the morning). And they seem practical. I asked them to look over a few things on my car, and they told me I was good to go, that my brakes were such high quality I shouldn’t have to change them for years, and that I have battery corrosion that they could handle or told me how to do it myself. I appreciated their honesty & practicality. Therefore, I keep going back… not sure if I would for major repairs, but hopefully, I won’t have to find out.
Dislikes: waiting room is unpleasant/​appears oily ;-P but what waiting room isn’t; last time, mechanic got oil all over my driver’s side rug… should’ve complained but didn’t. It dried and is not noticeable now.
*** Commented on oil on rug problem to desk person. She apologized and said that was completely unacceptable. I appreciated that and next time I will let them know if there’s an issue b/​c they respond appropriately.