Four Points by Sheraton Kansas City – Sports Complex

Terrible! We booked our room through
and they sent confirmation to the front desk manager. Apparently the front desk manager (asst gm) did not relay that to anyone and after driving across the state– they did not have a room available for us. The front desk team made no attempt to investigate the situation. Do not attempt to stay here– they are not organized and they do not care about their guests!

We stayed here on a recent first visit to KCMO. This place was most affordable so we stayed here, not knowing the area or a preferred neighborhood. It was enough for a night. The room was comfortable and clean. The staff were the best part– very friendly and helpful! The stadiums are across the street making this a prime location if you are heading to a Chiefs or Royals game.

When you come into the hotel it looks really nice service upfront was great. But they rooms need some more updates the bathroom sinks are updated but you need to be tall to put your face over the sink to wash your face I’m 5’4. The fridge is on one leg I think didn’t even know I had one until I woke up. Large TV, good view of the stadiums.

Meh.
Check-​in was a huge hassle. One of our rooms wasn’t ready until almost 5pm.
Rooms were decent but a bit cramped.
Towels were changed in the kids room except they didn’t actually replace them. Consequently we had a problem getting them new towels so they could shower.
Toilet in our room ran every 5:17. How do I know that it was that interval? Because it took them hours to show up to fix the damn thing and I finally decided to time it to see how long it took for enough water to leak out of the tank that it needed to refill, The woman at the desk didn’t seem to believe me when I told her that the flapper valve needed to be replaced. I spoke to her manager the second time around and she finally called maintenance on the radio and told them to go replace the flapper valve. That fixed it.
Check-​out arrangements had been made in advance for the block of rooms but not communicated to the staff on duty and that created a huge hassle.
Breakfast buffet was mediocre even though they had a fair assortment of stuff. It just wasn’t that good… or fresh.

House Keeping stole my belongings!
The staff at any hotel makes or breaks the establishment and sadly, the staff at this hotel are blasé and do not care about their guests or the quality of their work.
I checked out of this hotel yesterday (¾/​16) at noon. 3 hours later I realized that I had forgotten some of my clothes, that I laundered the night before, in one of the drawers. I called the hotel immediately and Meghan at the front desk answered the phone and transferred me to house keeping where I got sent to voicemail.
I called back again and told her that no one answered and she placed me on hold to try to reach house keeping. She got back on the phone stating that house keeping wasn’t answering her either.
Now I know a lot of hotels have a way to communicate with their staff in real time using walkie talkies, so the fact that she said this to me let me know she was just trying to get me off the phone without helping.
She told me she would keep trying and took my number down to call me back when she got a hold of them. She never did. I called back about 2 hours later and she seemed like she had forgotten about the whole thing entirely and scrambled to put me on hold to connect me to house keeping yet again.
Erin answered the phone this time. I told her exactly where my clothes were (2^nd drawer in the TV dresser). She said that they would retrieve my items but wouldn’t be able to handle shipping my items until the next day, which would be today (3÷5÷16). She took down my name and number and said she would call me back today.
By 11am today I decided to call since I never heard back from Erin. When she picked up she said «thank God you called because I lost your number». Seriously?
This let me believe that she probably didn’t even look into retrieving my things.
She put me on hold to go «check the room for my belongings». She came back about 5 minutes later or so and told me that after every checkout house keeping goes over everything and empties out the drawers and that they didn’t find anything. I told her that I don’t believe they did because my clothes could not have magically disappeared in a time frame of less than 24 hours (plus the fact that she lost my number lets me know she didn’t look into it). She told me that another guest had checked into the room and that she could not go double check again and there was nothing she could do. Talk about customer service! She reluctantly took down my number, which I assumed she immediately lost again upon hanging up the phone with me, and told me she would call me back.
At this point, I am irritated. I call the front desk again and this time a lady named «Q» answered the phone. I explained to her my plight and that I needed someone to physically go check the room in the exact spot that I stated my items were to give me verbal confirmation that my things weren’t there. She put me on hold to try to call the guest and she came back saying the guest wasn’t answering. She said she would keep trying until the guest answered and then would have someone go check. I told her I would call back in an hour to find out the outcome. She told me that by then someone else (Deadra) would be relieving her but that she would pass on the message to Deadra. She didn’t!
I called again and Deadra had no clue what I was talking about and wanted to transfer me to housekeeping. I explained it to her all over again and she too said she would keep trying to reach the guest and she took down my number, with hopes to rush me off the phone, telling me she would call me back. DEADRA DIDN’T CALL BACK! I called back 2 hours later and this time a lady named Paula answers the phone. I went through the same scenario all over again. I asked to speak to a manager and Paula tells me that there is no manager at the hotel and that they all act as managers. I then ask her the number for corporate, she put me on hold to go get it. Corporate was closed and is only open on week days during office hours. I checked their website and found out that they do indeed have a general manager. I called back and asked Paula why she said they didn’t have a manager. She said nothing. I told her to connect me to their GM’s line, his name is Jason. I left a message for him and hopefully he will call me back to help. However based on the behavior of the staff at this hotel, I doubt he will.
How can 5 different staff members at a hotel prove to be so unhelpful about a guest’s items? Not ONE these staff members (Meghan, Q, Erin, Deadra, Paula) were helpful at all. If the tables were turned, would they like being treated the way they treated me?
The hotel itself was actually nice but I would NEVER stay here again because of how I was treated. I hope my story helps Human Resources fix this problem within the hotel even though it looks like I won’t be seeing my clothes again. I am highly disappointed!

Newly renovated hotel. Employees are very pleasant. Rooms are very nice. Comfy beds. Hot water every time. Nice balcony. Great location (especially if your a sports fan). 15 min from the zoo and shopping! Would definitely stay here again!

First and foremost, the map for the position of this hotel on Unilocal is completely wrong… It’s directly accross the street from Kauffman stadium and not In some random neighborhood haha
Anyways, this hotel was pretty nice… The outside definitely doesn’t match the inside… It’s bleh on the outside and fairly modern on the inside… The room was clean and the beds were comfy… I took a star off for service… We arrived around 9 pm and the front desk staff weren’t really friendly at all… They weren’t necessarily mean but it was like the didn’t care if we were there or not … Which was kind of rude
The parking lot was also a bit weird… It’s back behind a Taco Bell and I think a gas station? I can’t remember… I just know the lot was uneven and weirdly situated.

I was worried to stay at this hotel because of the negative reviews about the rooms, but once I got there, I was surprised to see that it was nothing like the reviewers described it. Maybe they updated the rooms since?
The room was VERY clean and looked fancy/​newer. I had nothing leaking, broken, dirty, damaged, etc. The walls were not thin like some stated. There is also a spacious patio attached to your room. The shower was pretty cool because it has a pumps attached to the shower that contained shampoo, conditioner, and soap (very convenient). The best part of it all is that I was able to walk to the KC Royals game literally right across the street! Once you get across the street, it’s about a 5 – 10 minute walk through the parking lot and into the stadium. This hotel is great to stay in if you are watching the game because you get to avoid the horrible traffic before and after. Staff was also very friendly.
Definitely would recommend & I would stay here again if I’m going to watch the game. It is so convenient. If you’re on vacation, you’re barely going to be in your room anyways, so what’s the big deal? Thankfully, I encountered nothing but a clean and attractive room.

Oh Four Points… I can’t think of many good things to say about you, unfortunately. Definitely not worth the money we paid to get this room last minute due to a prior hotel cancellation. The room was dirty when we arrived and our trash wasn’t emptied during our whole stay (and we had food trash that desperately needed to be emptied!!). When we asked for more towels, we were rudely told to come down and get them from the front desk ourselves (I didn’t mind coming down but I was made to feel bad for asking for towels). I would say the beds are pretty comfortable and that we had no shortage of shampoo, conditioner, etc. in our room, though. The customer service is pretty poor here — they are short staffed and the staff they do have just don’t seem to care about providing good hotel service.
If you’re wanting to stay near the stadium, this is as close as you’re going to get. If the price was about ¼ of what I paid, I would MAYBE consider staying here again, but it’s really not worth the higher prices they charge. I rarely leave 1 star reviews, but this one deserved it — sorry!

They were so short staffed in all areas. The restaurant in the hotel was the worst. Someone from the hotel staff came to wait on us after we waited FOREVER then food took even longer and it was pricey. The continental breakfast is almost $ 12 per person. Boo!

This was a perfect spot for me and my family while we were visiting Kansas City. We had a lot of fun going to the Royals game while being able to walk there. We used to stay at what is now Adam’s Mark across I-​70, but upon hearing that that place had gone downhill, we changed it to here and I’m glad we did.

Location was wonderful, walked right across Blue Ridge Cutoff to get to The K. Dee Dee working the front desk was awesome– we got in from St. Louis a few hours before check in, and she checked us in early. Room was clean (surprised to see so many reviews saying their rooms were not clean, ours was just fine). Beds were comfortable. Can’t really complain for the price. Would stay again if we needed a cheap hotel by the stadiums.

Stayed here recently for a Royals game. We usually stay at the Drury Inn close by but they raised their rates so we tried this place. I’m not doubting the other reviews but we had no problems as others had. My only nitpick was that the bathroom door would not lock. I thought the room was clean and comfy and the employees were polite. We will return here next game we attend.

I would not stay here again if I had the choice. The room was not clean; there was crud in the corners and I found an old cigarette butt on the chair. The AC in the room was inadequate and I was hot all night. We didn’t have enough towels in the room and when we asked for more, they still didn’t bring enough. There was other people’s property left in the safe and we were out of shampoo in the bathroom. I can’t really think of any redeeming features other than we didn’t get bed bugs. Avoid this Four Points if you can.

Loud and lumpy night of no sleep. Lousy food and clueless personnel. But s great location for Royals games… especially if you’re a big drinker. I’d guess

Dirty hotel room, shitty service, had to complain to move my room because the first room the bed sheets were dirty and the couch had male «stuff» if you know what I mean dried on it. Super disgusting. Only one person at the front desk. On top of that no umbrellas what hotel doesn’t have umbrellas? Expensive for the service and what was received over all DO NOT STAY HERE. ITS FILTHY. Seems like the room service ladies don’t do much.

Everything was nice until I went to take a shower. Took forever to get hot water and the drain was plugged so my shower was standing in an ice cold bath.

Pluses and minuses.
No shampoo, no conditioner and the bathtub drain was plugged. Lights out throughout the room. The staff did come up and refill and replace whet needed to be.
Disappointing how they bill credit card.
Walking distance to the Arrowhead.

Three stars for the convenience to the Sports Complex (literally walking distance). One star for the housekeeping staff.
Stayed here earlier this week for two nights. My friend booked the hotel through a third party website that he belongs to. Originally we were only staying one night but due to flight problems we stayed an extra night. We had to check out and check right back in the next morning.
We stayed in a room with two double beds which were quite comfortable. As mentioned in other reviews the AC unit was a little loud.
On our second day we went out for breakfast and stayed out until mid afternoon. Once we got back to our room we noticed that housekeeping had not come by. When they finally came by we figured what was the point as we were leaving very early the next morning.
We ordered a wake up call for 4 am which never arrived. Luckily my friend had set his phone so we were able to back to the airport in time to catch our flight.
Ending on somewhat of a positive note, the prices are reasonable. My friend mentioned something about $ 81 a night. It is not close to Downtown and was roughly 20 miles away from the airport.

Soooooooo we just checked in and we get to the room and there is mold on the ceiling of the room. We go to let the front desk to make them aware of this. After 3 more rooms, with fucking mold in the bathrooms, we get a room but the bathroom still needs to be cleaned AGAIN!!! This is some BULLSHIT… TURN AWAY AND DRIVE TO ANOTHER EXIT… DO NOT STAY HERE.