Halls Kansas City

I am still sad that Halls moved from the Plaza to Crown Center, though the new location is a great layout. The Crown Center location has the younger fashion and traditional on the same floor, with two separate energies bridged together by the shoe department. Halls has the best selection of quality, brand name apparel in KC, and a great staff to help with decision making. The customer service and staff are incredible; Keenan, Shane, Joe — everyone ready to help out without being pushy. While Halls is expensive, it’s not always prohibitively so. And with clothing quality, the old adage rings true: «The bitterness of poor quality remains long after the sweetness of low price is forgotten.» In fact, Halls has some of the best sales ever. There is also a great lunch spot in between the fragrance department and menswear that I just learned about a couple of months ago. A true Kansas City landmark and a pillar of the local economy, I hope they’re a part of our city forever… and one day move back to the Plaza as soon as Highwoods takes their punitive business model to some crappy suburb in West LA.

This store offers upscale items with high-​end pricing and atrocious customer service. We found an item here that we liked while in town visiting. We were going to have a relative in the area stop by and purchase it for us once they had more in stock. We called the store to inquire of the item was in stock. A rude lady named Kathy so kindly told us she was too busy to find that out even though we had the item number and all she had to do was type it in the computer. Before we could ask to be transferred to someone less busy, she hung up on us. We promptly called back and hoped to be connected to a different sales person. No luck, we got stuck with Kathy again. This time we politely asked if she could transfer us to someone who might be less preoccupied and could do an inventory search for us. She rudely said «No» and hung up the phone a second time. Any store that hires, trains, and retains employees that are so incredibly rude doesn’t deserve anyone’s business. There are a plethora of online retailers selling the same stuff this store carries. Give the competition your business. This establishment deserves to go under or see sales tank to the point where there is a restructuring in management practices and a purging of employees who hate dealing with the public. There is no way in hell I would recommend this establishment to anyone. Go elsewhere. You’ll be thankful that you did.

Fantastic department store with a personal feel. Great customer service!
Ideal for gifts and small accessories but their true expertise is Christmas!
The most beautiful and varied ribbon selection in one place I’ve seen. Terrific ornaments, advent calendars…
If you’re feeling at all Grinchy, a stroll through Halls will have you filled with Christmas cheer in no time!

This place is amazing. 5 star customer service. If I was rich, I would shop here all the time. But, alas, I am not. So, I shop here before Christmas and during sale times. They have free giftwrapping during the holidays, which is awesome! Plus, I found a Lacoste shirt and sweater for my son 50% off. Additionally, they have Southern Tide and Vineyard Vines, which make up his 3 favorite brands. I found Charlie Hustle t-​shirts that were sold out at the online website. Also, a Mizzou Southern Tide sweater for my husband will be a big hit. I purchased some local sweets from Andres Chocolates and Christopher Elbow as a thank you to some friends. I finished my purchases at 8:45 and they closed at 9. The clerk in the men’s department, Joey, was literally running to get the giftwrapper to ensure I did not have to come back to pick up my gifts the next day when I told him I lived in Overland Park. I didn’t spend thousands of dollars, but I was treated just as well as someone who did. In fact, their customer service makes me spend more money, which is smart. I guess that is why they are so successful. I will definitely be back.

over priced and not a large selection. associates are not very friendly either. like come on, you are working a minimum wage job and you can’t be friendly to the people in there who might want to spend their money? def not a place to go to for friendly costumer service for sure. if you are someone who doesn’t have the patience to find the item cheaper online then this place is for you.

At the Halls bar on a Sunday afternoon. Hubby had a nice tea and me, a not so impressive Cosmo. 2 gentlemen just ordered a hot chocolate, which we witnessed being made with a powder and hot water. Given, they were finished with hot steamed milk. Still, for such an upscale store, why not use the real stuff? Tip, local Christopher Elbow has some really good cocoa.

Not as nice as the old store. Yea it’s new, hip and downtown, but it’s not the same for too many reasons to list.

Halls is a great upscale department store right in the heart of KC. The service is always spot on and they have a great variety of high end brands (Prada, Gucci, Louis Vuitton, Chanel, Ralph Lauren, Tom Ford, etc.)

The key to a good experience with Halls is finding a salesperson that fits your personality. I personally love Terri in fragrance for all my needs in beauty. She is five star service alone! Attentive, personable and sincere in her service to you. Terri has been with company multiple years, without fail she is must know! The great thing is she is willing to help you in any department she can. Second, the best person for styling hands down is Liz «in the bridge»! She’s intuitive, extremely stylish, unpretentious and an overall wonderful person. She listens to every need you may have even if it has nothing to do with your shopping she will help you if she can! Top notch service. The security team is a-​1! Well dressed stylish men who care about the customer. Halls is a kc tradition everyone must experience. Dont allow bad service, snide attitudes or judgemental airs the chance to taint your opinions… go to customer service and complain. Otherwise enjoy and thank me later!

Halls has everything you want from an upscale clothing store.
The modern yet minimalist layout allows you easy access to the store’s various departments. I’m only going to write about the men’s departments because that’s more of my target market. What I liked was an nice, easy and roomy walkway that let me walk through the department without having to dodge any obstructing capsules or displays. The menswear departments, which tend to be laid out from formal to leisure are almost mini showrooms. The store has done a great job of displaying mannequins with good looks, which are a nice help if you’re having a difficult time trying to put an outfit together. It’s a nice touch. Also, if you like local, I noticed a number of local brands up on display in the casual area. That casual area also features a solid denim selection along with plenty of other trendy clothing options to accent your wardrobe.
I will say if one aspect of the store stuck with me was the customer service. I’ve been in a couple of times now, sometimes coming straight from work where I dress a little nicer and well kept and another time where I wasn’t dressed as nice. The times I came from work I had no problem talking to any associates or receiving any help. The time I came in dressed way down I couldn’t find somebody to help me to save my life. I know this is a high end store, but I would really hope that my experience while being dressed down was a coincidence.

High end department store that anchors crown center in Kansas City, MO. While not a big store, it has all the high end brands you want like Gucci, Vineyard Vines, Ralph Lauren, polo and more. Newly refurbished and sparkling, you can expect high end helpful service to match the premium brands and prices. Not a spot for bargain shopping, but you only live once right?

I am not a Halls type of person. I’m not a fancy person, but I wanted to go check out Janesko jewelry and I knew she stocked some there. Well, I had to find it on my own because none of the sales staff wanted to even acknowledge my presence. I felt a little bit like that Beverly Hills scene from Pretty Woman (minus the me being a hooker part).
They weren’t rude, but they were extremely disinterested.