Insight Eyecare Specialties

I recently got my eyes examined at this facility. They were not upfront with their pricing AT ALL, even though I clearly asked for them to explain what I would be charged for. They slapped me with a $ 140 bill before I left for a routine eye exam with «in-​network» insurance.
I tried to order my glasses online because that’s what people do when they want a good deal. After the website made several attempts to contact this doctor to validate the prescription, they had to cancel my order because the office was unresponsive. I have since been trying to contact them myself and have not gotten through to anybody.
Very displeased.

I have worn eyeglasses for about 26 years; therefore, I have gone to several optical offices. I had an eye exam at Insight about four weeks ago. A digital retinal scan was done. I told myself, «Good, the insurance now covers it.» I picked a pair of frames for my eyeglasses. When the bill came, I was charged for the scan. No one told me that the insurance does not cover it and if I wanted to opt out. I ignored it. Anyway, I would have opted in since I had my last one two years ago.
I got my eyeglasses two weeks later. I went to Insight today to have my frames adjusted. When I was about to enter the office, I met Kevin on his way out to throw trash. When Kevin came back, he went straight to me and asked what was wrong with my eyeglasses. I said the right side is lower than the left side. He went ahead and got my eyeglasses. I politely told him that he just got back from throwing trash. He said he would wash his hands. He adjusted the frames. When I put my eyeglasses on they still didn’t fit right. He said that my left eye is higher than my right that if he adjusted the frames to the level of my eyes they would be unbalanced at the temples. I had to take a closer look at myself at the mirror and on my phone because he was saying that the frames were OK. I politely pointed to him that the upper right rim is almost at the level of my eyelash, while the left is just a couple of millimeters below my left brow. He said my eyes were not balanced and that he did this every day so he knew what he was doing. I told him I was not questioning his abilities. I was just describing what the fit looked and felt to me. I told him that I understood that every person has some degree of facial asymmetry. To address my very mild asymmetry, I wanted the upper rims to be fairly of the same distance from my eyes. He adjusted the frames one more time. He said the temples were unbalanced. I said they were fine as long as the upper rims are fairly balanced. One thing I would say about Kevin was throughout those 10 minutes, he said and did all these in a studied calm. However, I still will NOT come back nor recommend this place to anyone.
I want to go to an office that lets me know before doing a procedure that insurance does not cover it, that listens to the client before making a judgment, and that will take no offense when asked questions.

I brought my prescription in five months ago and after three remakes, I still do not have glasses that I can read with! And my insurance has run out. I need to be able to read to do my work.

Very mediocre. I just moved to the area, and I went to this eye doctor because of its convenient location. The staff was friendly, and the doctor seemed like a nice guy. But he seemed very rushed. I got a new prescription for both my glasses and my contacts, but both did not work. I ended up having to go to another eye doctor a month later to get my prescription corrected.
This place isn’t terrible, but there are definitely better options in the area.

Since I was a wee little lad, my eyesight has progressively gotten worse and worse. I mean, I’m not legally blind, but I could be one day. Given my vision challenges, I have to do the whole annual checkup thing so I can keep getting things like contacts.
There’s lots of things I like about Insight. 1) I got the paperwork on their website so it was done before I went in. 2) It’s a small place that isn’t full of people waiting around. 3) From start to finish, my exam didn’t take more than 30 minutes. That last part is the best. I’ve had eye appointments that have lasted over an hour and I just don’t have time for that.
I didn’t take the time to look around at the frame selections Insight Eyecare offers, but they seemed to have a decent amount of options. Perhaps I’ll go back in the near future to pick up some new spectacles.
So, yeah, it’s a good place for an annual checkup if you need it. Double bonus that it was only a ten minute walk from work!

So, it turns out, I’m getting older. I’m mostly ok with this aside from two or three attributes that I do not want to face. One of these, losing my eyesight! By the time my mom was 30 she was in coke bottle glasses and my dad was not far behind. So, today’s visit held the same fear for me that others feel at the dentist’s office. I feared hearing that ‘blind as a bat’ syndrome would be in my prognosis.
I was greeted right away and check-​in was a breeze. They were able to pull up my insurance information in moments even as a new patient, and I was in the initial exam room within two minutes of walking into the office. The assistant who started my exam was kind and felt more like a friend that I was visiting rather than a professional in an office setting. She walked me over to the next room to wait for the doctor who was there in about 3 seconds. Again, the MD was kind, asked about my history with glasses etc, and helped explain to me what was going on in my eyes-​he could tell immediately that I have seasonal allergies and suggested drops etc if they ever worsen. He even said I can call and ask questions at any time if I need help picking out a brand.
Again, impressed by their speed and professional attitude. Twenty minutes after walking through the door, I was looking at glasses and having my insurance benefits explained to me. Never did I feel that the exam was rushed, only efficient. The icing on the cake-​aside from being given great news about my eyes!-was that the selection of glasses was expansive and covered many price ranges and the interior was modern and made me want to hang-​out instead of rush out the door like most Doctor’s offices!
All in all, a great experience! The exam was comfortable, they walked me through each step so that I knew what to expect, and helped me pick out a pair of sunglasses and glasses to fit my needs… no more wearing sunglass over my Rx glasses! They helped me find two pairs that were affordable and gave me a discount. Because they do not work on commission, I never felt pressured to spend beyond my comfort level. Glasses tend to be pricey in stores like this but Insight was certainly competitive, and in some cases, cheaper from what I have found at other locations.
Along as I still have insurance to cover their services, I will be back. I wasn’t looking for a new eye doctor when I found Insight, simply an office that my insurance would cover, but they have a new fan in me and I finally found ‘my’ eye doctor.

«I want to look like Sara Palin.»
Yes, folks, those are some of the first words I heard upon entering this establishment. Another customer-​patient was asking for glasses just like this as I started to fill out the paperwork. Maybe I should have listened to the part of my brain that said «Run. And run now!»
Anyway, I started this review a couple years ago with three stars and definitely feel like I need to take them down to two stars.
So for the plus:
The waiting times appointment have been short and the paper work quick.
The not so good:
I find the office to lack professionalism at times. I don’t mind casualness but when you’re pretty much close to touching my eyeballs, I do want a certain degree of professionalism and conversations that don’t have the word «oops» in them from their end.
My first time there, I had taken the time to write my prescription on their forms. The assistant who started out copied it over and wrote the complete wrong prescription. I wrote 4.0 without putting negatives or positives, which one should take to mean as positive. Or at least ask about it. She copied the 4.0 down and wrote little negative signs before that. Thank goodness I was looking at what she was writing because she’d have seriously effed up my eyes with a prescription that was 8 points the other way. If she wasn’t sure, she should have asked. This is a MAJOR boo-​boo on their part. I now always review what they do meticulously
I’ve also encountered a time when there were no chin papers. You know that thing you rest your head on? All my other doctors had tissues underneath so patients can rest their chin on a non-​soiled surface. Not here. I don’t know. That’s just kind of gross to me. I asked for alcohol and swabbed it down.
Also, I know businesses need to make a profit but they really jack up the prices. My contacts have never cost more than $ 20 a box, and this is in locations that have ridiculously higher rent and costs. They charge pretty much double the price of other places ($ 25 a box for my Acuvue vs just under $ 15) so I get my contacts elsewhere.
I’ve only had two other eye doctors in my life (that’s basically since I was a kid) and the only reason I switched was because of moves to different states. Both eye places absolutely rocked and I’ve had super stellar experiences. So there’s a higher bar that’s been set but why shouldn’t the bar be high? Against the two other places, Insight looks like amateur hour.
The only reasons I’ve gone back is it’s super close, I’m lazy and I can leave setting appointments for the last minute. If I felt I had even the slightest change to my eyes, this is not the place I’d visit. I basically go here because I need a place that will give me a prescription for my eye glasses and contacts. If I didn’t need a script, I wouldn’t waste my time going here.

Finally decided to get my eyes checked out after over a decade of going without. Glad I chose this place! Everyone was super ridiculously friendly. Dr. Keele was great, explaining that while I didn’t strictly need glasses to function (the ones in my pic belonged to someone else, fwiw) I should consider getting some anyway due to my occupation. Basically, I stare at a monitor covered with little tiny terminal windows full of 7-​point fonts all day. I had suspected for a while they were starting to look a touch blurry. Turns out I was right.
Now everything is crisp and clear, and as a side benefit, I look cool! Thanks, Insight!

This was my first visit to an optometrist since… I can’t remember. I dont have terrible vision but my job requires me to sit in fornt of the computer the majority of the day. It’s not pleasant on the olé eyes.
I had an end of the day appt at insight, I didn’t have to wait more than three minutes to be seen by the doc who then was very quick and thorough. He explained what was going on with my eyes and why I had been having trouble lately. He also sat with and explained the digital images of my eyes with me. I want to learn everything that I can, ever, so I was actually really excited that he sat with and explained stuff I had no idea about.
The location is cool it’s in the Crossroads and convenient! They have a nice selection of frames to choose from. I can’t comment on the pricing because luckily my insurance plan covers a ton and it seems my out of pocket expense was minimal.
In short, I would definitely recommend insight to anyone. Go on a Wed the doctor is a total babe!

The staff was initially very attentive and spent a lot of time helping me to find the right frames. It all went down hill after that. My glasses were promised in 5 – 10 days. I called three weeks later and was told there had been a problem, but they would be ready in a couple of days and I would get a call. Next week, no call. I called to check, lots of apologies, but we’ll call you back tomorrow. No call. When it got to be five weeks after I had placed the order, I went to the office and requested a refund. They refunded my money with no questions, as if this happens all the time. I took my prescription to Costco and got a perfectly good pair of glasses in almost exactly the same style for half what I was going to pay at insight.

3.5 (blast you Unilocal gods for no halvsies)
I’ve been to Insight a few times now, first for my first pair of specs since my freshman year at KU (I know, ridiculous) and most recently for new contacts, as I trashed my last few pairs with a horrible case of pinkeye. (Thanks, 3 year old nephew!)
I’ve had 2 appointments with them in the past week, and both times I’ve waited more than half an hour from when my appointments were supposed to start. My doctor (cutie Matt E. mentions in his review) was with other patients during this time, so it’s not like they were just dilly-​dallying around, but I can’t help but wonder if maybe they need a better system of timing things? I’d have been glad to have a 9:30 appointment rather than getting there at 9:00 only to wait around and groove to the Beyonce and Dido being played.
The space is cute and I got a great deal on glasses last fall. It’s incredibly convenient for me (located right next to JP wine bar.) and I won’t be switching places anytime soon. Everyone there is really nice and the general experience hasn’t been horrible. Perhaps I’m just impatient, but I do like appointments to be kept on time.

Had my first appointment there today.
Everybody was incredibly friendly and i wasn’t kept waiting for my appointment. After having a week full of cancelled meeting and late appointments, this was a breath of fresh air. Nothing makes me more annoyed than having to sit around in a god awful waiting room when i was on time for an appointment.
The exam was quick and efficient, and more importantly, i feel like i can see better than I’ve been able to for years!
– On a side note, the diplomas on the wall all had a woman’s name on them, so i wasn’t mentally prepared for the super hot male optometrist who walked through the door of the tiny little examining room. with he and i on opposite sides of whatever machine he used to check my eyes, my heart was all aflutter. However, when looking at their website i noticed he’s married. Oh well. I guess the optometrist IS the perfect place for some eye candy –
They had some excellent deals on contacts, and when combining that with my insurance i paid what felt like hardly anything for a years supply of contact lenses. They also mentioned some good deals on eyeglasses, however i wasn’t in the market for frames today. I plan on getting some soon, however, and i do have to say that their selection, which nice, is somewhat limited. I would like to see more options.
Overall, I’m very happy with this eye doctor, and I’ll be going back so long as I live in KC.