KC Complete Auto Service

WARNING: Take inventory of your car parts before going in for a service. The first time I went to this place on N. Oak, they lost the center cap to my rim. They called me about 15 minutes before they were about to close to come pick it up. Second time last Saturday 6−25−16 I went for an oil change and for my front two tire to look for a slow air leak. I checked my wheels, and once again the center cap was missing from my rim. When I asked Mike — what seemed to be a store manager, he had the technicians look, couldn’t find it. He took a picture of one of my center caps and told me he would call me on Monday with a result. Monday came and I had to physically walk into the store again to ask some lady at the front to have Mike call me because he was with a customer at the time.
When he called he said he hasn’t been able to find it and he would call me when he found something. Then he hangs up on me. Mike was extremely rude on the phone as if I was an inconvenience to ask where the rest of my rim was. It’s Almost been a week now and I still have not gotten a response. This location is absolutely terrible at servicing and customer service. I give them money to lose parts of my car.

Took my car in for brakes. I supplied the parts, but Amazon’s website had an error and the wrong parts were shipped. These guys didn’t charge me for the work they did once they discovered the parts didn’t fit.
When the correct parts came in, I took the car back and got the job done.
They were great to work with. I recommend them.

I was visiting from Arkansas when the alternator on my truck died after the Royals game. I had my truck towed to KC Compete Auto Service on Main around midnight on Friday night, called in Saturday morning, and was on the road by lunchtime. The staff was friendly, service was quick, and price was fair. I visit KC frequently, and I would not hesitate to use them again.

I can give Chris kudos on his friendliness … that’s about it.
KC Complete Auto is one of the only repair shops nearby that is open on Saturday. I’ve had my car in three times … well, really only two. The first two times, the service was relatively slow and my problem wasn’t dealt with. I don’t know much about cars, so I was reliant on them to properly diagnose an issue. They didn’t, and the issue persisted. I eventually diagnosed it on my own and figured they could fix it with good direction.
Since KC Complete is «first come, first served,» I showed up at 7:30 on a Saturday morning. There were two people in the garage, but the lobby was dark and the front door locked. At 7:45, I called their main number. I could see one of the techs inside pick up the phone. He said they should have been open at 7:30 and were waiting on a manager to show up. At 8:07, I left … I drove back by around 8:20, and the lobby was still dark.
My experiences with KC Complete have shown shoddy diagnoses of problems and a rush to find «something» wrong (even if it doesn’t match the description of the problem). Add that to failing to even open up when customers are standing outside your door … take your money elsewhere.

Good place in a convenient location, great service for some minor stuff, not if you have a serious problem with your car (esp foreign). All guys there are really nice and friendly, very helpful! #! place to go for emergency service, oil change and minor things!

I have used several of KCC Auto’s locations and have been impressed with every visit. I used the Troost location for oil changes and tire rotations; the staff was super friendly. I have used the Main St. location for a new timing belt, axel and rear breaks the technician was very helpful. The Liberty location helped me after closing! My sunroof was stuck open and the manager and a tech stayed after to help me get it closed before getting rained on! Never did I question a price or have an uncertainty about the service that was needed on my car. That is why I have continued to use all locations. I appreciate their honesty, great pricing and knowledgeable technicians.

Not The Worst.
Hey, you know what never happens? Getting OVERquoted for time and price. We were quoted at about 700, ended up paying 850; told it’d be done early afternoon, got it done at 6PM (they didn’t call to us it’d be longer, we had to call them). And, when it was all said and done, they did not properly reattach the battery so our car died on the way home. We called them, they did not pick up. So we had to call a friend who came out to reattach the terminal and found that our battery wasn’t even strapped in, it was just sitting in there all loose.
To be fair, they did quote us about 250 lower than Firestone, though with everything we ended up only paying only about 100 or 75 less than Firestone. Took longer than was told and then our car died. Dude was pretty friendly though.
My suggestion — it’ll due if it has to. Places like this pass for pretty darn good these days.

I went in for an oil change, which they did, albeit *very* slowly. Then, because I was a female flying solo, they promptly tried to sell me a bunch of unnecessary services. Nope, just change the oil. Even another gentleman in the waiting room commented to me that they were trying to rip me off. Yup, I know. I’ll stick with Hyde Park Auto Services from here on out.

I am fairly new to midtown and was looking for a decent garage. This may be the one, but I was not completely satisfied.
At first I was happy with the way I was greeted and how promptly the guy at the desk got my information entered. I only needed an inspection.
A while later, the inspector called to let me know that my car would not pass inspection due to brake pads. He proceeded to tell me the cost. I then asked if they matched competitors coupons. The response was no at first. I told them to leave it and I would come pick up the car. The guy that helped me at first told me that they do honor competitors coupons and that there were cheaper options.
So depending on who you talk to, this place honors competitors coupons. Also it may be good to talk to someone other than the guy twisting the wrench.
I am not so sure the mechanic (inspector) was happy about this for two reasons:
1. The lug nuts and caliper bolts were so damn tight that it took some serious strain to get them off. I changed the pads myself for ¼ of the cost I was quoted.
2. Upon returning for re-​inspection, the same mechanic was the only guy around, and he was not friendly at all.
Like any garage in my past experiences, it depends on what you need and who you speak with. Ask lots of questions, search the web, or get a second opinion.