NTB-National Tire & Battery

I had a wheel that was getting flat each time I put air.
Took it there because it’s close to where I work,
The guy took the wheel and in less than 30 minutes fixed the issue by replacing the valve stem and cleaning the wheel from inside and guess what! he did not charge me any $
Super nice guy and great customer service

Ok the promos have nothing to do with stores individually, but that’s who gets the blame or credit.
On their «but three get one free» promo, I paid $ 1250 on tires and installation; each tire was $ 175… I got back $ 56.25!
What a total rip off!
The installation took WAY too long! I watched my installer spend more time jacking around; eating and smoking cigarettes than he did on my tires! I know that the installs are charged by the hour, but I had a lot of other things I would rather be doing that watching his lazy butt do nothing.
I doubt that I go back, even though they were competitive in their prices. I do t like being lied to and watching installers waste my time
Follow up: Feb 11^th. Well I guess posting comments actually works. NTB sent me another card for $ 168, which with the three cards combine actually covers the cost of one tire. It’s too bad that they have to be called before they do things right.

I will never go back to this place. Every time I have been here there has been an issue. Every time I have been there someone else has had an issue. To begin with, I had my oil changed. They said that I needed a new battery. I went ahead and bought it because I didn’t want to have an issue, we were getting ready for a road trip. I get my truck back, my radio, interior lights and radio display won’t work. I drive back to NTB, I had just parked at target, tell them the issue. They wanted to argue with me that I could of messed up my own radio. Seriously, I’m getting ready to leave for a 9 hour road trip as soon as I got my stuff at target and I did it. I had been out of the shop for 5 minutes tops. They never could get it to work, manager wasn’t there, they didn’t have his card, you get the drift. I go back today because the battery cables are loose and I couldn’t get them tightened. I waited at least 30 minutes before they would look at it. They never have more than 1 person at the desk, so it’s always backed up. Guy finally has me pull my truck up so he can look, he tightens them, says they are tight, truck won’t start. It took another mechanic to come over and tell him that the other cable was the loose one. They just don’t have their stuff together. Both times I have been here there has always been a problem with someone’s tires. First time, they threw a guy’s tires away that he asked them to save for him and then another guy came in because he needed his spare that he paid for, come up find out that they didn’t put a spare under the car. Enter at your own risk Unilocalers.

If you plan to patronize this location at Legends, remove ALL personal items (regardless of value) and accessories like especially CARGO NETS from your vehicle. Items will not be there when you get your vehicle back. We need honest businesses & employees.

Great experience during multiple visits over the last two years! As with any vehicle maintenance business/​dealer I’m always weary of up-​selling for needless parts or services, shady business practices, etc. While understanding it’s always about the $. I’m pleased to report the guys at this NTB (specifically, Mike San Agustin (Manager) and Mike Seely) where always helpful and honest from what I can tell. My biggest plus goes to their customer service — excellent customer service skills goes a long way in my book.

Fair and honest. These guys beat competitor’s prices for new tires, and even threw in a free balancing six months later. I got the balancing today, but forgot my receipt that showed that it was a free service. They took me at my word and I will be back to see them in the future. Thanks guys! Great service from Dustin at the front desk, as well as Joe. I also remember that during the winter, I’d pull up early in the morning on freezing cold days and they would make sure my tires were good on pressure for no charge. Solid customer service and clean facility.

Very good location, customer service is on point (Thanks Joe!), there’s no upwelling you & will match the price you come in with on certain parts or services. To me, it’s all about quality and getting the correct service done right with no bull! I know some people discredit NTB but this store seems to care about customers!

I had to wait 2 hours with an appointment. Only to be told they couldn’t do a tire patch. The tire was clearly patch-​able with a nail just to the left of center tread. Any certified and competent mechanic could have done a patch. I was in need of immediate fix so they sold me a un-​needed new tire instead. This place is dishonest and unprofessional. They only care about up-​selling and scamming customers into unneeded items and fixes. Save yourself some time and cash and go to a more honest shop.

It took nearly two hours to put in a new battery. After 45 minutes I was informed they didn’t have the right battery. They would have the right one here in 15 minutes and for $ 50 more. 30 minutes later it arrived. It then only took another hour to put it in. As I checked out I was told the total was now $ 100 more than the original price. They also charged to put it in, which most places do gratis. If you go here pack a lunch and float a loan.

Watch out for these guys they start up selling as soon as you walk in the door. They told me I needed a radiator cap after I bought one the week before. Don’t get taken advantage of by these guys. Not honest:-(

My car sat on the lift partially completed for over an hour and a half without anyone working on it.

Very quick and professional work with fair pricing.